Position : Customer Payroll Specialist Location: Hyderabad Experience: 3-10 yrs Type: Full-time Shift : Night shift/US Shift About the Role: We are looking for a detail-oriented Payroll Process Specialist to join our team. In this role, you will handle the entire payroll process for a US-based client to ensure employees are paid correctly and on time. The ideal candidate should have good analytical skills, knowledge of payroll systems, and the ability to work well in a fast-paced environment. Key Responsibilities: Address payroll issues, handle employee queries, and assist with incoming calls for payroll help. Manage end-to-end payroll for all employees, ensuring accuracy and compliance with company policies. Check employee data, including attendance, work hours, and wage rates. Calculate wages, bonuses, and deductions like taxes, benefits, and other withholdings. Address payroll issues and employee queries. Keep payroll records up-to-date and generate reports as needed. Ensure payroll complies with US legal and tax rules. Help with the annual audit by providing payroll details and documents. Stay updated on changes in US payroll laws and practices. Skills and Qualifications: 3+ years of experience in payroll processing or a similar role. Good communication skills to resolve payroll issues with employees. Skilled in using payroll software and MS Excel. Strong knowledge of US payroll rules, tax laws, and compliance. Excellent attention to detail and problem-solving skills. Good organizational and time management skills. Able to handle sensitive and confidential information. Any degree (Accounting, Finance, Business Administration preferred) Willingness to work in night shift.
We are looking for a dynamic, proactive, and detail-oriented HR Executive who can manage end-to-end HR operations while ensuring a positive employee experience. The ideal candidate will have hands-on experience in HRMS (Keka & Rippling) , recruitment, onboarding, time office management, and employee engagement . This role is best suited for someone who is self-driven, people-oriented, and capable of multitasking in a fast-paced environment . Key Responsibilities: 1. HRMS (Keka & Rippling): Manage employee data, attendance, and payroll inputs using Keka & Rippling. Generate HR-related reports, dashboards, and analytics from HRMS. Ensure data accuracy and compliance in HRMS platforms. 2. Recruitment & Onboarding: Partner with hiring managers to understand role requirements and source suitable candidates. Manage end-to-end recruitment cycle including screening, shortlisting, scheduling, and coordination. Facilitate onboarding formalities, document collection, and HRMS creation for new hires. 3. Time Office & Attendance Management: Monitor attendance, leave, and overtime records. Resolve attendance-related queries of employees. Ensure timely and accurate data submission to payroll. 4. Orientation & Induction: Conduct new hire orientation and induction sessions. Ensure smooth integration of new employees into the organization. 5. Employee Engagement & HR Operations: Assist in planning and executing employee engagement activities. Handle employee queries related to HR policies, leaves, and payroll. Support performance management and appraisal processes. Maintain employee records and ensure compliance with statutory requirements. 6. HR Generalist Support: Draft HR letters (offer, confirmation, separation, etc.). Support grievance handling in coordination with HR Manager. Assist in compliance audits and policy implementation.
Job Title: Customer Care Executive - Tier 1 Process: International Voice Process Employment Type: Full Time Salary: Best in the market /Negotiable Location: Hyderabad Shift - night shift/flexible to work in any shift About Lavu - Lavu is at the forefront of transforming the way that restaurants are managed through its mobile Point of Sale (mPOS). Lavu provides mobile and cloud-based POS solutions for fine-dining and quick-serve restaurants, franchises, bars, coffee shops, pizzerias and food trucks within 80 countries. Our mission is to partner with restaurant owners with the knowledge, solutions, and expertise that accelerate their growth and success while tailoring innovative solutions that advance the restaurant industry. Visit us to know more at https://www.lavu.com/about-pos Customer Care Executive We are looking for career-driven, smart and energetic individuals who are self-motivated, technically savvy, and can thrive in a fun, fast-paced environment. If this is you, then join us! Well provide you with in-depth product training and unlimited growth opportunities As a Care Representative, you will be the first point of contact to Lavu customers, so we need you to bring your A-Game-Personality and technical expertise to resolve customers issues by answering questions and resolving issues in a professional and expedited manner. Duties and responsibilities Responsible for providing information to customers, resolving reported issues when possible, communicating issues to the proper entities, and following up with customers when necessary. Answer incoming customer phone calls in a professional and courteous manner Respond to customer emails quickly and efficiently utilizing proper formatting and grammar Quickly and effectively respond to incoming chat messages from customers Follow-up with customers (via email or phone) who reported a problem that is now corrected Properly document all interactions with customers in the proper, standardized format Articulate customer issues effectively to fellow Representatives as well as members of the Management Team Work as a member of a team to resolve customer issues and answer questions Assist in the training of new personnel through job shadowing and mentorship programs Document individual and collective knowledge in the internal Customer Care Wiki Preferred Requirements: 3-6 years of Customer Experience in International Voice Process Excellent communication skills (Verbal & Written) Technical support & troubleshooting experience Technically Savvy (Aptitude to learn new technologies quickly) Any Degree Familiar with iOS and Apple products (iPad, iPhone, iPod Touch) Other skills you should be able to show off from Day 1 . Technology Degree or Certifications Quality Focus Team Player Problem Solver Self-Starter Multi-tasking (Ability to speak with a customer on the phone while simultaneously responding to incoming chat messages from another customer) ¢ Proven Phone Skills ¢ Proficiency in writing emails (proper grammar, spelling, and tone) ¢ Proven ability to analyzing information to solve problems, make recommendations and add value ¢ Ability to prioritize and complete tasks in a quick efficient manner LAVUPOS TECHNOLOGIES INDIA PVT. LTD. 8-1-305/306, Anand Silicon Chip, 4th Floor, Shaikpet, Tolichowki, Hyderabad 500008. Phone: 040 23563631