About US 1Lattice is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solving a wide variety of organizational and business challenges through actionable research-led insights. Work Mode- Hybrid Days of working- 5 CTC- 2.4 lpa to 3 lpa Job Overview: We are seeking a detail-oriented and analytical Quality Analyst to ensure the accuracy, completeness, and reliability of data collected by our Research Associates through telephonic interviews. The QA Executive will be responsible for monitoring, auditing, and validating calls, identifying discrepancies, and providing feedback for continuous improvement in data collection practices. Key Responsibilities: Conduct regular audits of calls made by Research Associates to validate the authenticity, completeness, and quality of data collected. Review questionnaires/responses to ensure adherence to project guidelines and quality standards. Identify gaps, errors, or inconsistencies in data and provide constructive feedback to the Research team. Maintain detailed and accurate records of audits, observations, and corrective actions. Share daily/weekly quality reports with key stakeholders, highlighting trends and areas for improvement. Work closely with Training and Operations teams to support coaching initiatives based on audit findings. Participate in calibration sessions to align QA standards across projects and teams. Suggest and implement process improvements to enhance overall data quality and operational efficiency. Ensure compliance with company policies, client requirements, and industry regulations. NOTE- This role will require outbound calling to survey respondants Key Requirements: MBA in any discipline (preferred: Market Research, Business Administration, Communications). 01 years of experience in Quality Assurance within Market Research, BPO, or similar environment. Strong attention to detail and excellent analytical skills. Good listening and communication skills in English (other regional languages are an advantage). Ability to work independently and manage multiple tasks simultaneously. Familiarity with CRM systems, QA tools, and MS Office (especially Excel and PowerPoint). Understanding of market research methodologies and call centre operations will be a plus. Preferred Skills: Experience in call auditing or monitoring in a market research setting. Strong documentation and reporting skills. Ability to provide constructive feedback and drive quality improvement initiatives. Contact Details- Contact Person- Neha Chaudhary Contact Details- 7983439427 email ID- neha.chaudhary@1lattice.com
Job Summary: You will manage a team responsible for conducting expert calls for leading Private Equity firms, Consulting organizations, and other top corporate clients. You will lead the team in ensuring the seamless execution of expert interviews, generating additional business from existing accounts, and maintaining high operational standards. Your role will include managing client relationships, driving account growth, and ensuring that expert calls are executed on time to meet client expectations. Key Responsibilities: Team Management: • Lead, mentor, and develop a team responsible for managing expert calls. • Set performance expectations, provide regular feedback, and conduct performance reviews. • Manage team workload, allocate resources efficiently, and ensure timely project completion. Operations & Execution: • Oversee the scheduling, execution, and quality control of expert calls between clients and industry experts. Be accountable for ensuring all expert calls are executed on time , in line with client-specific timelines and requirements. • Ensure that expert recruitment, onboarding, and call execution processes meet company service quality standards. Client & Account Management: • Serve as the primary point of contact for key client accounts, ensuring strong communication and exceptional service delivery. Proactively generate additional business from existing clients through account mining by identifying new opportunities, upselling, and expanding relationships within accounts. • Collaborate with the Sales and Client Services teams to drive account growth and maintain strong client satisfaction. Expert Network Growth: • Oversee the development and expansion of 1Lattices expert network across diverse industries. • Lead initiatives to recruit and retain high-quality industry experts, ensuring their availability for client needs. • Monitor trends and insights in Private Equity, Consulting, and Corporate sectors to anticipate client demand for expert insights. Process Improvement: • Continuously assess and improve internal processes to increase efficiency, improve client satisfaction, and optimize resource allocation. • Implement tools, technologies, and methodologies to streamline expert network operations. Reporting & Metrics: • Monitor and report on key performance indicators (KPIs), such as call success rates, on-time execution of expert calls , client feedback, and team performance. • Track and report on additional business generated from existing clients through upselling, cross-selling, and account expansion. • Prepare weekly, monthly, and quarterly reports for senior management and key stakeholders. Qualifications and Skills: Education: • Bachelors degree in Business, Economics, or a related field (Master’s degree preferred). Experience: • 3-6 years of experience in a team management role in expert network operations, consulting, research, or related fields. • Experience in Private Equity, Consulting, or Corporate advisory services is a plus. Leadership Skills: • Proven ability to lead and manage high-performing teams in a fast-paced environment. • Strong interpersonal skills with the ability to mentor and develop team members. Client & Account Management Skills: • Demonstrated success in managing client relationships and delivering high-quality service. Proven ability to grow existing accounts by generating additional business and driving account mining initiatives. Analytical & Strategic Thinking: • Strong analytical skills to assess client needs, expert suitability, and project timelines. • Ability to think strategically and drive the business forward through operational excellence. Communication Skills: • Excellent written and verbal communication skills. • Ability to communicate effectively with senior-level stakeholders. Problem-Solving: • Strong problem-solving abilities with a focus on proactive solutions and decision-making. Technical Proficiency: • Familiarity with CRM tools, database management, and project management software. Preferred Qualifications: • Understanding of the expert network industry and its dynamics. • Experience with expert recruitment processes, including sourcing, onboarding, and compliance. What We Offer: • Competitive salary and performance-based incentives. • Opportunities for professional growth and development. • A dynamic and collaborative work environment with exposure to high-profile clients.
Location: Gurugram About the role: To drive 1 Lattices future success and elevate its brand profitability, we are seeking a Manager - Corporate Communications to lead strategic direction through 360-degree integrated marketing, communications, and associated marketing programs. This role will focus on three key areas: Brand Marketing , Vertical Marketing , and Employer Branding . 1. Brand Marketing Purpose: Build and enhance the 1Lattice brand globally, ensuring consistent positioning across channels and markets. Responsibilities: Develop and implement a robust brand marketing strategy covering content marketing, digital marketing, PR, social media, events, and collaborations. Drive the creation of high-quality content (articles, reports, press releases, blogs) for distribution through multiple channels, including top-tier business, technology, and public sector publications. Website Management and Optimization: Oversee the company websites design, content, and performance, ensuring it remains up-to-date, user-friendly, and aligned with brand standards while optimizing for SEO and lead generation Strengthen relationships with media, influencers, associations, and policymakers to enhance brand visibility and credibility. Lead crisis communications strategies and ensure preparedness for handling sensitive issues. Partner with design and content teams to ensure consistent storytelling that resonates with stakeholders. Budget Planning and Allocation: Develop and manage annual marketing budgets by aligning spending with business objectives, ensuring optimal allocation across campaigns, channels, and initiatives to maximize ROI. Tracking and Optimization: Monitor budget utilization through regular reporting and analysis, identifying cost-saving opportunities and reallocating resources to high-performing activities to drive efficiency and effectiveness. 2. Vertical Marketing Purpose: Position 1Lattice as a thought leader across research, startup, and legacy sectors while driving measurable growth for its verticals. Responsibilities: Collaborate with vertical heads to develop and execute marketing strategies tailored to their specific domains. Curate and promote thought leadership content , including by-lined articles, trend reports, and white papers. Drive sales enablement initiatives , including CRM programs, client events, and strategic prospect engagement activities. Analyze customer and channel insights to refine segmentation and achieve omni-channel growth for the firm. Represent 1Lattice at industry events, key meetings, and discussions to build authority on trending topics. 3. Employer Branding Purpose: Strengthen 1Lattice’s positioning as an employer of choice through impactful storytelling and internal engagement. Responsibilities: Collaborate with HR to implement strategies that reflect 1 Lattice’s values and culture, ensuring alignment with the company’s mission and vision. Drive internal communications to build a sense of community and shared purpose across the organization. Lead initiatives that highlight 1 Lattice’s commitment to diversity, inclusion , and employee well-being . Develop campaigns showcasing employee success stories, culture initiatives, and 1Lattice’s impact on global and national issues. Partner with leadership to represent 1 Lattice’s culture and work environment in external forums and media. 4. Leadership and Team Management Lead a team of 3-4 members across Content and Online Media, PR and Brand Marketing, Design, and MIS. Foster a culture of collaboration, creativity, and productivity, ensuring team members thrive in a supportive and inspiring environment. Work closely with global leadership, including Managing Partners and CXOs, to ensure alignment of communications strategies with business objectives. Preferred Qualifications Extensive experience in corporate communications (preferably in B2B/enterprise businesses). Proven track record in media relations , content marketing, event management , and content development . Strong ability to manage crises, engage with government and policy stakeholders, and align global messaging. Superior judgment, communication skills, and strategic thinking. Background in media, public relations, or market research is a plus. Interest and willingness to travel as required. About 1Lattice: 1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solve a wide variety of organizational and business challenges through actionable research-led insights.
About the role: Public Relations and Events / Association Management Build media and association relations to generate a pull for the brand in relevant media stories and events. Build strong relationships with key business publications including Forbes, Fortune, CNBC, ET, Mint, The Hindu, India Express and Premier magazines like Business World, Business Today etc. Build strong relationship with Industry associations like FICCI, CII, ASSOCHAM, IAMAI, IVCA, OPPI etc to plan out brand building activities. Would be required to travel to meet media folks, and make pitches to get the extensive brand stories Work with different teams to generate new ideas and strategies to increase brand awareness. Develop and implement effective communication strategies that build brand awareness. Create communication and marketing strategies for new services, launches, events, and promotions. Organize quarterly conference, webinars and round table events in key metros in India for 1Lattice . Write vertical specific knowledge driven blogs, press releases, thought leadership pieces, op-eds using 1Lattice proprietary research and reports. Use the stories to build strong propositions for media articles, press releases, client and alumni emails, and newsletters. Support 1Lattice Domain Leaders with content creation and marketing material for events, media associations, etc Respond to communication-related issues in a timely manner Educational and Other Requirements 4+ years of experience in Public Relations Preferably in an agency environment with working with B2B clients Marketing or Media Communication graduate or post-graduate Desired Competencies: A go-getter, who is agile and passionate about communications Has a creative bent of mind Is positive and empathetic towards team members Can smoothly manage multiple projects at one time Has excellent written and verbal communication Possesses strong industry and business landscape awareness Has good organizational and planning skills Has attention to detail and accuracy Can work with marketing and communication tools and apps About us: 1Lattice is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solving a wide variety of organizational and business challenges through actionable research-led insights.