Laqsha

Job Description: As a Customer Care Executive in a Domestic BPO, your primary responsibility is to handle customer queries and resolve complaints over phone calls or other communication channels in the regional or national language. You will be expected to maintain a high level of customer satisfaction by delivering prompt and accurate service. Key Responsibilities: Answer inbound customer calls and respond to inquiries. Resolve customer issues efficiently within a set time frame. Record and update customer information in the system. Follow company communication guidelines and standard procedures. Maintain call logs and generate reports if required. Customer Care Executive (International BPO)Job Description: In an International BPO, a Customer Care Executive interacts with customers from different countries, primarily in English. The role demands excellent communication skills and cultural awareness to provide effective solutions for customer issues related to products or services. Key Responsibilities: Handle inbound and outbound calls or emails from international customers. Resolve queries related to products, services, orders, and billing. Meet service level agreements (SLAs) for response time and customer satisfaction. Use CRM tools to log and manage cases. Work in rotational shifts as required.