Job Description The Regional Director - Multi-family holds responsibility for the operational, financial, sales, and managerial performance of multi-family properties within their assigned portfolio. The ideal candidate is organized, has exceptional customer service skills, and is comfortable with creating and reviewing analytical reports. Reports to: Regional Vice President - Operations Direct Reports: Community Managers Travel: 50% Duties/Responsibilities: The duties listed below are an outline of the role’s responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed. Team Management Recruit and hire new employees. Create a positive work environment and develop a high-performing operations team. Train any new Community Manager(s) and assist with the training of their direct reports to ensure a quality onboarding experience. Indirectly manage other property level team members. Conduct corrective action when necessary. Manage annual performance evaluations. Leasing & Marketing Oversee leasing and marketing efforts to maximize the occupancy of the community. In conjunction with the Community Manager, develop sales strategies and programs designed to meet lease-up, occupancy and renewal retention goals for the portfolio. Guide the team in establishing, monitoring, and recommending rental rates. Lead the team in developing resident retention programs. Evaluate market trends, prepare marketing plans, and consult with Vice President of Management Services – Leasing & Marketing. General Administration Assist in the development of policies & procedures and corporate projects as requested. Audit applications, concessions, leases, rent collection & evictions daily. Host and participate in weekly 4DX WIG sessions. Generate reports for executive leadership team. Conduct Quarterly Corporate site inspections for each property in portfolio. Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy. Ensure confidentiality of client, resident, and company information. Financial Management Manage the financial performance of assigned portfolio including revenue and expenses, invoice review & approvals, occupancy rates, and delinquency, etc. Review budget variance analysis and approve monthly financial reporting. Develop the annual budgets for the assigned portfolio and oversee attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and resolving financial gaps in the portfolio performance. Provide documentation/receipts for all company purchases. Customer Service Resolve any customer service or operational issues that have escalated beyond the Community Manager(s). Maintain active and effective communication with residents, prospective residents, clients, and vendors and exceed their expectations. Facilities Monitor the status of work order completion, preventative maintenance, routine maintenance of curb appeal, and help identify opportunities for improved efficiencies in the facilities management for the property. Analyze and forecast maintenance spending based on future needs. Work with the Maintenance Supervisors and Community Managers to ensure projects are scheduled according to priority. Oversee the capital improvement projects at each property and interact with the construction team as necessary regarding timeliness, problem resolutions, etc. Conduct final operational acceptance of all new construction units phased to operations by construction. Risk Control Identify and address safety and security risks. Handle emergency situations in conjunction with the corporate team. Represent Landmark Properties in a professional manner. Ensure compliance with Landmark policies and procedures as well as Fair Housing laws. Education & Experience Bachelor’s degree preferred. Minimum of 5 years of prior experience as a Multi-Family Regional Director/Manager or Multi-Family Housing Marketing director off-campus student housing leasing. Proven proficiency in all areas of residential property management operations. Preferred Knowledge, Skills, & Abilities Strong financial, organizational, analytical, and decision-making skills. Strong internet, word processing, and spreadsheet skills. Must have excellent communication, management, and people skills. Entrata or Property Management software experience preferred. Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business. Landmark Properties is an equal opportunity employer. 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