Role & responsibilities To instruct and facilitate learners (who are school & College drop outs) in classrooms and workshops To provide and monitor training on hands-on skills that are needed by an BPO Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training delivery, as per the framework provided Preferred candidate profile Ability to handle a class of about 30-35 students Able to read, write and converse in English and local language Minimum 2 years Experience in any Domestic or International BPO, experience of Additional experience in the Training domain would be an advantage. Adequate Communication skills (English & Local Language), Disciplined approach, call handling (Inbound and outbound).
Role & responsibilities Well versed with Finance & Accounting process Having wide experience in, imparting Finance & Accounting Training's Manage Process training for the aligned Finance & Accounting account for a span of 50+ FTEs Conduct Finance & Accounting domain training's (PTP/OTC/RTR) and need based refreshers Timely resolution of WNS queries if any is raised on knowledge management Monitor Training related progress card Preferred candidate profile Graduate, Certified/Qualified/ Experienced Trainer