L2 Telecom Engineer

• The Telecom L2 Engineer is responsible for providing advanced technical support and troubleshooting for telecom networks
• This role involves handling more complex issues that are escalated from the L1 support team and ensuring the stability and performance of the network

Key Responsibilities:

• Advanced Troubleshooting Diagnose and resolve complex network issues that L1 support cannot handle
• Network Maintenance Perform regular maintenance and updates on network systems to ensure optimal performance
• Incident Management Manage and resolve incidents ensuring minimal downtime and impact on services
• Escalation Management Escalate unresolved issues to L3 support or other relevant teams when necessary
• Documentation Maintain detailed records of network configurations incidents and resolutions
• Advanced Troubleshooting Diagnose and resolve complex network issues that L1 support cannot handle
• Network Maintenance Perform regular maintenance and updates on network systems to ensure optimal performance
• Incident Management Manage and resolve incidents ensuring minimal downtime and impact on services
• Escalation Management Escalate unresolved issues to L3 support or other relevant teams when necessary
• Documentation Maintain detailed records of network configurations incidents and resolutions
• Performance Monitoring Monitor network performance and implement improvements to enhance efficiency and reliability
• Collaboration Work closely with L1 support network engineers and other teams to resolve issues and improve network performance
• Training Provide guidance and training to L1 support staff to improve their troubleshooting skills

Technical Requirements:

• Technical Expertise In depth knowledge of telecom networks protocols and technologies
• Problem Solving Strong analytical and problem solving skills to handle complex network issues
• Communication Excellent verbal and written communication skills
• Technical Expertise In depth knowledge of telecom networks protocols and technologies
• Problem Solving Strong analytical and problem solving skills to handle complex network issues
• Communication Excellent verbal and written communication skills
• Teamwork Ability to work effectively in a team environment and collaborate with various stakeholders
• Attention to Detail High attention to detail and accuracy in troubleshooting and documentation
• Certifications Relevant certifications such as CCNA CCNP or equivalent are preferred

Additional Responsibilities:

• Cisco Certified Network Associate CCNA Certified Network Operations Center Engineer CNOCE Cisco Certified Network Professional CCNP and Telecom OEM OSS Monitoring tools Understanding of telecom 2G 3G 4G and 5G Radio Core and Adjacent Network elements HSS VAS LMS LI etc
• with Its functions
• Cetifcation of 4G 5G Wireless professional and Core O RAN SON cources
• Ericsson Nokia Huawei ZTE Network Manager Hardware and Software Management Remedy Ticketing tool Work force Management CR tool Scripting tool Zero touch Integration Citrix etc
• Understanding of RAN protocols and procedures RAN Integration configuration Management Optimization and troubleshooting
• This role is crucial for maintaining the reliability and performance of telecom networks ensuring that any issues are promptly addressed to minimize downtime and service disruptions

Preferred Skills: