Your tasks As an IT Customer Support Representative, you are the first point of contact for clients seeking help with our products or services. Your role is vital in ensuring customer satisfaction, resolving issues, and building long-term loyalty. Your key responsibilities will be: Respond to customer inquiries via phone, email, or chat with clear, accurate information. Troubleshoot and resolve technical or service-related issues, escalating when needed. Guide users on how to use products effectively and confidently. Document customer interactions and update internal systems accordingly. Contribute to FAQs and the knowledge base to support self-service. Collect feedback and share insights to improve products and services. Follow internal policies and meet KPIs such as response time and resolution rate. Collaborate with teams across sales, support, and project management to ensure smooth resolutions. Skills & Requirements You are Fluent in German and English (spoken and written). You have strong organizational and problem-solving skills, with an analytical and customer-focused mindset. You have completed training in software development or hold a comparable qualification. You have experience in 1st and 2nd level support for software applications (a plus). You are confident working with web-based applications. You are familiar with current technologies such as MSSQL, HTML, JavaScript, and object-oriented programming, ideally using the.NET Framework. Contact We look forward to receiving your detailed application in English, stating your salary expectations and possible starting date. Your contact person: Ibtissem Kaafar L-mobile tunisia S.a.r.L Av. du Dr. Mohamed Souissi 8075 Dar Chaabane Al Fehri (Tunisia) [email protected] Connect with me on LinkedIn Further information about us you will find on: Apply for this job Your Benefits Career growth in a future-proof industry Attractive base salary Flexible working hours Flat hierarchies, open culture, and real impact Health insurance, meal vouchers and more...
Your tasks Join our team as an Inhouse ERP Finance Consultant (m/f/d) at L-mobile Tunisia in Nabeul We’re looking for an I nhouse ERP Finance Consultant with strong expertise in Microsoft Dynamics 365 Business Central (BC) and German legal & technical accounting processes. If you're fluent in German and know how to optimize finance and commercial workflows in BC, this role is for you. Maintain and continuously improve our Business Central environment Implement and support legal and accounting processes based on German regulations (e.g. e-invoicing) Optimize commercial and finance workflows through digitalization Lead or support international rollouts and cloud migrations Manage interfaces, third-party tools, and system extensions Skills & Requirements Fluency in German (spoken and written) Proven Business Central user: admin experience is a plus Strong knowledge of German legal and accounting standards Skilled in financial process optimization and automation Experience with international BC setups and cloud migration Comfortable with third-party modules and integrations Bonus: Experience with BC development (AL) Your Benefits Career growth in a future-proof industry Attractive base salary Flexible working hours Flat hierarchies, open culture, and real impact Health insurance, meal vouchers and more... Contact We look forward to receiving your detailed application in English, stating your salary expectations and possible starting date. Your contact person: Ibtissem Kaafar L-mobile tunisia S.a.r.L Av. du Dr. Mohamed Souissi 8075 Dar Chaabane Al Fehri (Tunisia) jobs@l-mobile.com Connect with me on LinkedIn Further information about us you will find on: