Your tasks As an IT Customer Support Representative, you are the first point of contact for clients seeking help with our products or services. Your role is vital in ensuring customer satisfaction, resolving issues, and building long-term loyalty. Your key responsibilities will be: Respond to customer inquiries via phone, email, or chat with clear, accurate information. Troubleshoot and resolve technical or service-related issues, escalating when needed. Guide users on how to use products effectively and confidently. Document customer interactions and update internal systems accordingly. Contribute to FAQs and the knowledge base to support self-service. Collect feedback and share insights to improve products and services. Follow internal policies and meet KPIs such as response time and resolution rate. Collaborate with teams across sales, support, and project management to ensure smooth resolutions. Skills & Requirements You are Fluent in German and English (spoken and written). You have strong organizational and problem-solving skills, with an analytical and customer-focused mindset. You have completed training in software development or hold a comparable qualification. You have experience in 1st and 2nd level support for software applications (a plus). You are confident working with web-based applications. You are familiar with current technologies such as MSSQL, HTML, JavaScript, and object-oriented programming, ideally using the.NET Framework. Contact We look forward to receiving your detailed application in English, stating your salary expectations and possible starting date. Your contact person: Ibtissem Kaafar L-mobile tunisia S.a.r.L Av. du Dr. Mohamed Souissi 8075 Dar Chaabane Al Fehri (Tunisia) [email protected] Connect with me on LinkedIn Further information about us you will find on: Apply for this job Your Benefits Career growth in a future-proof industry Attractive base salary Flexible working hours Flat hierarchies, open culture, and real impact Health insurance, meal vouchers and more...