Job Title: Customer Support Specialist Location: Jaipur, Rajasthan Company: Transcom About Us: Transcom is a leading company committed to delivering exceptional customer experiences. We are currently seeking a skilled and dedicated Customer Support Specialist to join our dynamic team. If you have a passion for providing outstanding support and have experience in an international BPO setting, we would love to hear from you! Role Summary: As a Customer Support Specialist, you will be the primary point of contact for our customers, providing them with high-quality support and solutions. You will handle a variety of customer inquiries, resolve issues efficiently, and ensure customer satisfaction. The role involves working in rotational shifts to accommodate our global customer base. Key Responsibilities: Provide exceptional customer service via phone, email, or chat, addressing customer inquiries and resolving issues promptly. Handle complex customer issues with a high level of professionalism and empathy. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to resolve customer issues and enhance the overall customer experience. Follow up with customers to ensure their issues have been resolved to their satisfaction. Adhere to company policies and procedures while maintaining high standards of service. Work effectively in rotational shifts, including nights, weekends, and holidays. Qualifications: Education: Bachelor’s degree or equivalent. Experience: Minimum of 1 year of experience in an international BPO setting. Language Skills: Fluent in English, with excellent verbal and written communication skills. Soft Skills: Strong problem-solving abilities, exceptional interpersonal skills, and a customer-centric attitude. Preferred Qualifications: Experience in a customer support role in International BPO. Benefits: Comprehensive health and wellness benefits. Opportunities for career growth and development. Dynamic and inclusive work environment. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹29,000.00 per month Benefits: Health insurance Experience: Total Working: 1 year (Required) Work Location: In person
Job Title: Territory Sales Manager – Rooftop Solar Location: Jaipur, Rajasthan Experience Required: Minimum 2 years in direct sales Department: Sales & Business Development Employment Type: Full-time Job Overview The Territory Sales Manager will drive rooftop solar sales within the assigned region by visiting prospective clients, understanding their requirements, and presenting customized solar solutions. This role requires a results-driven professional with excellent client engagement skills and strong planning ability to manage project budgets, sourcing, and execution activities. Key Responsibilities Identify and visit prospective clients for residential, commercial, and industrial rooftop solar projects. Present detailed proposals and technical solutions to customers, addressing queries and ensuring clarity. Achieve monthly and quarterly sales targets with strong conversion rates. Develop and maintain relationships with clients, vendors, and internal project teams. Plan and forecast project needs in terms of material, budget, and timelines. Coordinate with operations teams to ensure smooth project execution. Maintain sales data, pipeline tracking, and performance reports using Microsoft Excel and CRM tools. Conduct market research to identify new opportunities and stay updated on solar industry trends. Required Skills and Qualifications Bachelor’s degree in Engineering, Business, or a related field. Minimum 2 years of direct sales experience, preferably in solar energy or renewable sectors. Strong communication, negotiation, and customer handling skills. Excellent planning and organizational ability for project budgeting and sourcing. Advanced proficiency in Microsoft Excel (data analysis, reporting, forecasting). Ability to work independently and travel within assigned territories. Preferred Attributes Background in technical sales, especially solar PV systems. Understanding of rooftop solar design and subsidy processes. Self-motivated, target-oriented, and capable of managing multiple projects simultaneously Job Types: Full-time, Permanent Pay: ₹240,000.00 - ₹360,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Work Location: In person