This role is responsible for selling new vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through professionalism, trustworthiness, sincerity, positive attitude and a business-like appearance in every customer touch point. Duties & Responsibilities · Greets all customers promptly, provides timely professional service. · Completes Customer Records promptly and accurately. · Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate. · Improve SSI, RDI or any other customer satisfaction related scores. · Builds customer loyalty and promotes the dealership brand image. · Is accurate and timely in completing paperwork and assigned tasks. · Sells accessories, Insurance & Finance products. · Delivers vehicle to customers in a positive and memorable way. · Effectively prospects by phone, mail, e-mail, and face to face to meet prospect generation targets. · Identifies repeat customers and treats them accordingly. · Contacts previous customers, especially those who are ending their finance tenure, about new products. · Notifies prospects of upcoming special programs and promotions. · Calculates and track progress of sales and prospect goals and sales deals. · Shifts priorities and goals as work demands change. · Maintains composure and courtesy in dealing with customers and fellow employees. · Ensures that work is completed on time and as required. · Acts quickly to implement plans; organizes work efficiently, follows up to ensure successful implementation. · Identifies ways to improve operations & customer service. · Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction. · Reference existing manuals, publications, and other written documents to obtain needed information. · Keeps up to date on dealership products and competitor products. · Meets or exceeds monthly income and sales goals. · Maximum closing of recommendations sales. · Tracks competition performance for his assigned territory. SKILLS Requirement a) Objection handling skills. b) Competition knowledge & has vehicle driving skills. c) Communicates effectively via phone, email & face to face. d) Effective problem solving e) Adaptable & flexible f) Able to perform multiple tasks effectively
Responsible for managing the insurance renewal process for customers. They work closely with insurance providers, customers, and internal teams to ensure timely and accurate renewal of vehicle insurance policies. Duties & Responsibilities 1. Insurance Renewal Process: Managing the end-to-end insurance renewal process, including contacting customers in a timely manner, gathering necessary information, and coordinating with insurance providers. 2. Customer Communication: Interacting with customers to explain the insurance renewal process, provide information on available insurance options, and address any questions or concerns they may have. 3. Insurance Policy Analysis: Reviewing existing insurance policies, assessing coverage requirements, and recommending suitable insurance options based on customer needs. 4. Documentation and Data Management: Collecting and organizing relevant documents, such as vehicle registration details, previous insurance policy information, and customer information, for insurance renewal purposes. 5. Insurance Provider Coordination: Collaborating with insurance providers to obtain insurance quotes, negotiate terms, and ensure seamless communication between the customer and the insurance company. 6. Customer Service: Providing exceptional customer service by addressing customer inquiries, resolving issues related to insurance renewal, and maintaining a high level of customer satisfaction. 7. Compliance and Legal Requirements: Ensuring compliance with legal and regulatory requirements related to insurance policies, including verifying necessary documentation and adherence to insurance guidelines. SKILLS Requirement a) Excellent Communication Skills: Clear and effective communication with customers, insurance providers, and internal teams. b) Customer Service Skills: Ability to understand customer needs, provide accurate information, and address inquiries and concerns professionally. c) Insurance Knowledge: Familiarity with insurance policies, coverage options, and renewal procedures in the automobile industry. d) Attention to Detail: Meticulousness in reviewing insurance policies, ensuring accurate documentation, and managing customer data. e) Organizational Skills: Ability to manage multiple insurance renewals simultaneously, prioritize tasks, and meet deadlines. f) Problem-Solving Skills: Aptitude to identify and resolve issues related to insurance renewal processes or customer concerns. Computer Skills: Proficiency in using basic office software (e.g., word processing, spreadsheets) and insurance-related software or systems