KSP Onboarding Solutions

Role & responsibilities: Manage day-to-day operations of Uber projects, ensuring timely completion and quality standards. Need to handle 50+ team. Ensure team meets daily/weekly targets as per Uber guidelines. Provide training, feedback, and motivation to the team. Track productivity, prepare performance reports, and share insights with management. Handle escalations, attendance, and discipline. Coordinate with management for hiring, scheduling, and task delegation. Maintain smooth communication with Uber's point of contact and adhere to quality expectations. Preferred candidate profile: Minimum 1- 3 years of experience in operations/team lead roles (BPO/Telecalling/Outreach preferred). Good knowledge of Excel/Google Sheets and basic reporting. Strong leadership, analytical skills with ability to interpret complex data sets. Excellent communication skills with strong verbal and written abilities. Ability to handle a target-driven environment. Fluent in Telugu and basic Hind, English. Prior experience in the Mobility, Transport, or Gig Economy sector is a plus.