Role & responsibilities : Customer Support Executive, Pune Experience -: 1 to 3Yrs Location -: Hadapsar, Pune Role Overview: We are seeking a proactive and detail-oriented Customer Support Executive to join our team at Foss India. The role will primarily support our Customer Care Manager by coordinating with customers, preparing quotations, and handling follow-ups related to after-sales services, spare parts, and consumables. The candidate will also assist the Marketing team in lead validation and database development. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to manage multiple tasks efficiently. Key Responsibilities: Support the Customer Care Manager in day-to-day sales operations. Prepare and send quotations for after-sales service contracts, spare parts, and consumables. Take regular telephonic follow-ups with customers regarding quotations and pending responses. Maintain and update customer records, ensuring accuracy and completeness. Assist the Marketing team with daily activities including: Validating and qualifying leads. Supporting database development and management. Coordinating with internal teams for smooth campaign execution. Handle customer queries in a professional and timely manner. Provide administrative support to ensure smooth departmental operations. Qualifications & Experience: Bachelors degree in Engineering or Science. MBA would be an added advantage. 12 years of experience in customer support, administration, or any customer-facing role. Strong verbal and written communication skills in English (mandatory). Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools is desirable. Ability to multitask, prioritize, and maintain attention to detail. Key Skills: Excellent interpersonal and communication skills. Customer-oriented mindset with a professional demeanour. Strong organizational and follow-up abilities. Team player with willingness to collaborate across departments.
Role & responsibilities :Salesforce Or CRM Testing Experience -: 4 to 6Yrs Location -: Any Where India Preferred candidate profile : Experience in Telco Domain, OSS/BSS Testing. Knowledge in B2B/B2C Fixed and Mobile services. Experience in Salesforce or CRM applications Testing. Experience in testing Product configuration,Quote Management, Order Placement and Order Management, Case management, Account and Contact Management. Good understanding on CRM,Billing Concepts. Hands-on experience testing web applications Experience in Integration testing and API Testing. Worked on defect tracking, Defect dashboard creation and maintenance, Analyzing functional and technical documentation in order to identify requirements for the creation of test plans, test cases and test scripts Knowledge of Agile frameworks (e.g., Scrum, Kanban). Strong leadership skills with the ability to inspire and motivate teams. Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels. Proficiency in JIRA, Confluence or similar project management tools.
Role & responsibilities :Salesforce Veeva CRM Experience -: 3 to 6Yrs Location -: Any Where India Preferred candidate profile : IT experience majorly in Veeva CRM Experience in working in Veeva CRM L2/L3 support or development projects Experience of working in Sales Marketing Portfolio preferably in Life Sciences Industry Having Functional Configuration knowledge on Veeva and SFDC with good trouble shooting skills Usage of Apex Data Loader, Veeva configurations, customization Workbench experience Hands on experience in creating Objects, relationships, Page Layouts, Validation Rules, Workflow and Approval Process Configuration and implementation of Enterprise solution Architecture of Veeva suite of products Technical expertise on Veeva, understanding of the real-world use of salesforce automation and business processes Proficiency in Veeva implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Consent Management, Multichannel activities, Product management, Territory management etc. Knowledge in Veeva Vault implementations, CLM management, Engage and Approved Email Knowledge and experience in Veeva Align and Veeva Network is a plus Experience in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, tabs, and Customer Portal Experience in large data migrations using SF Data Loader and Export\Import salesforce utilities Experience in developing Apex Classes, Apex Triggers, Batch Apex Process Builder Strong unit testing skills Salesforce Admin and Veeva certification will be a plus
Role & responsibilities :Salesforce Developer with Lighting Experience -: 6 to 9Yrs Location -: Any Where India Preferred candidate profile : Key Responsibilities ** Salesforce Customization Development:** 1. Design, develop, test, and deploy Salesforce applications, including Apex code, Visualforce pages, Lightning components, and other Salesforce technologies. 2. Customize Salesforce objects, fields, workflows, triggers, and process builder to meet business requirements. 3. Work on integrations with external systems using REST and SOAP web services, as well as other integration tools. ** Technical Leadership:** 1. Provide technical guidance and mentorship to junior and mid-level Salesforce developers. 2. Lead code reviews, ensure adherence to best practices, and promote a culture of continuous improvement. 3. Collaborate with Salesforce Architects and other technical teams to design scalable solutions. ** Salesforce Administration:** 1. Configure Salesforce objects, fields, reports, dashboards, and security settings as needed. 2. Support the Salesforce admin team in system configuration and user management. ** Troubleshooting and Support:** 1. Troubleshoot and resolve issues with Salesforce applications, integrations, and user requests. 2. Provide timely resolution of technical problems, ensuring minimal impact to business operations. ** Quality Assurance Best Practices:** 1. Ensure the application and codebase follows best practices and is optimized for performance and scalability. 2. Write and maintain unit tests, ensuring adequate code coverage and functionality. 3. Document technical solutions and maintain knowledge sharing across the team. ** Collaboration with Business Teams:** 1. Work closely with business analysts to translate business requirements into technical solutions. 2. Participate in sprint planning, retrospectives, and project meetings, ensuring all stakeholders are aligned.
Role & responsibilities : Open Stack Engineer, Experience -: 4 to 8Yrs Location -: Chennai, Coimbatore And Mumbai ROLES AND RESPONSIBILITIES • Installation & Configuration: Deploy, configure, and upgrade core OpenStack services (e.g., Nova, Neutron, Cinder, Swift, Keystone, Glance, Horizon) in highly available environments. Integrate these services with various external enterprise storage and datacenter networking equipments. Cloud Resource Management: Provision and manage compute, storage, and networking resources within OpenStack, enabling self-service capabilities. Operations & Troubleshooting: Monitor and maintain the health, availability, and performance of the OpenStack platform. Diagnose and resolve service-related issues to ensure minimal downtime and maximum efficiency. Security & Compliance: Implement secure configurations, RBAC, and authentication mechanisms (e.g., OAuth, Keystone Federation, LDAP) in alignment with organizational and regulatory compliance requirements. Automation & Orchestration: Automate infrastructure provisioning, configuration management, and daily operations using tools such as Ansible, Terraform, or OpenStack Heat templates. Monitoring & Backup: Deploy and maintain monitoring and alerting systems (e.g., Prometheus, Grafana, Zabbix) and ensure proper backup strategies for OpenStack services and tenant data. API & SDK Integration: Extend OpenStack functionalities through APIs and SDKs, integrating with CI/CD pipelines, internal tools, and custom applications. Collaboration & Support: Partner with development, DevOps, and security teams to enable seamless deployment and lifecycle management of applications on the OpenStack platform. Performance Optimization: Continuously tune OpenStack services and underlying Linux infrastructure for scalability, reliability, and cost-efficiency. ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED • Deep understanding of OpenStack components (Nova, Neutron, Keystone, Swift, Cinder, etc.) and overall OpenStack architecture. • Strong experience with virtualization and cloud infrastructure technologies. Proficient in Linux system administration, including performance tuning, networking, and security hardening. Experience with automation and infrastructure-as-code tools such as Ansible and Terraform is a strong plus. • Solid programming skills and a passion for writing clean, efficient code (Python and/or Go preferred). Strong grasp of data structures, algorithms, and distributed systems concepts. Ability to troubleshoot complex issues and work independently in a fast-paced, collaborative environment.
Role & responsibilities : CSM ServiceNow Developer Experience -: 7 to 10Yrs Location -: Any Where India 710 years of overall IT/software development experience o Minimum 5 years of ServiceNow development experience o At least 2 years of experience delivering CSM implementations projects • Technical Skills o Configuring and customizing features within the ServiceNow CSM module o Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs. o Strong expertise in building and consuming REST and SOAP APIs o Experience working with Integration Hub and MID Server o Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs o Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows • Certifications (Mandatory) o Certified System Administrator (CSA) o Certified Implementation Specialist – CSM • Soft Skills o Strong analytical and problem-solving skills o Effective communication and stakeholder engagement abilities o Ability to work independently and deliver in a fast-paced environment
Role & responsibilities : SAP Hybris (SAP Commerce Cloud) JD: Bachelors or masters degree in computer science, Engineering, or related field. 10+ years of Java/J2EE development experience. 5+ years of hands-on experience with SAP Hybris (Commerce Cloud preferred). Strong knowledge of Spring Framework, RESTful APIs, and Microservices architecture. Experience with B2B/B2C accelerators, multi-site, multi-language, and multi-currency setups. Proficiency in DevOps tools: Jenkins, Git, Maven, Docker, Kubernetes. Familiarity with cloud platforms (AWS, Azure, GCP) and headless commerce concepts. Strong understanding of eCommerce best practices: catalog management, checkout, order lifecycle. Excellent problem-solving, communication, and stakeholder management skills.
Role & responsibilities : e-Commerce Website Specialist Role Requirements: We are looking for a candidate who: Has strong experience in production support. Can effectively troubleshoot and identify root causes of issues. Possesses excellent functional knowledge of eCommerce. Is proficient in writing and understanding SQL queries. Has hands-on experience with observability tools such as Dynatrace, Catchpoint, or New Relic (good knowledge of at least one tool is sufficient). Detailed JD Technical Skills** E-commerce Platform Knowledge, good experience and familiarity with Content management(Adobe Experience Manager- AEM).Familiarity with search / merch platform Constructor Troubleshooting Debugging experience , good experience and understanding of web technologies (HTML, CSS, JavaScript, developer tools) and ability to diagnose issues. Understanding on cloud platforms for site hosting and scaling preferably Azure Database Knowledge at Developer level/ troubleshooting (NoSQL, MongoDB) Experince in Web/iOS and Android e-Comm app/web support Working Experience in any front end Programming Languages Understanding of APIs Experience with observability tools New Relic and Adobe Analytics for , alert set up, dashboard creation, trouble shooting ,performance and error tracking. Basic understanding in Fastly/NGNIX(Ingress K8s)/Zuul /APIGEE /API Gateway/AKAMAI, Azure Dev Ops Performance Optimization of sites Ability to analyze site speed, traffic load, and suggest improvements ( Content Delivery Network- CDN, caching, image optimization). Understanding of payment gateways, refunds, fraud checks, and customer transaction flows. Ability to monitor site performance, detect issues, and respond to incidents in real time. **Functional and IT App support Skills** Good understanding and experience in inbound and out bound flow within eCommerce systems / data flow including Product, inventory ,Price feeds Supporting the production e-Commerce systems including Content/Customer/Traffic/Order management/support, Search, catalogue, discovery , merchandising, Order Payment Processing Incident Management Application System Support Inventory Product Management Knowledge of SKU management, stock updates, and synchronization with warehouse systems. Issue Ticket Management Familiarity with platforms like Jira, ServiceNow, or Zendesk for tracking and resolving issues. Customer Support Issue Resolution Addressing user complaints, order failures, and assisting in customer experience improvements.
Role & responsibilities : Java Script Developer JD: Role Summary: We are seeking a Java Script Developer with comprehensive expertise across the Dynamics 365 Customer Engagement (CE). The ideal candidate combines frontend finesse in UI design and client-side scripting with robust backend skills in workflow development. Key Responsibilities: • Customize D365 CE model-driven app forms, views, and ribbons to meet business and user experience needs. • Develop client-side scripts using JavaScript/TypeScript to control form behavior and business logic. • Debug and optimize front-end performance in D365 CE environments. Required Skills & Experience: • Experience with JavaScript, TypeScript, and web resources in D365 CE. • Experience customizing D365 CE forms, business rules, and command bars. • Familiarity with Dataverse schema, form events, and web resources
Role & responsibilities : he Salesforce AgentForce Technical Lead will be responsible for overseeing application support and enhancements to the AgentForce solution in the production environment. This role will involve managing the solution strategy roadmap and coordinating expectations with counterparts in India. The successful candidate will have a strong technical background in Salesforce and proven experience in technical leadership. Key Responsibilities ¢ Provide technical leadership and expertise in Salesforce AgentForce solutions. €¢ Oversee application support and enhancements for AgentForce in the production environment. €¢ Manage the solution strategy roadmap for Salesforce AgentForce, ensuring alignment with business goals. €¢ Collaborate with counterparts in India to manage expectations and deliver AgentForce solutions. €¢ Monitor and resolve technical issues promptly to ensure system stability and performance. €¢ Develop and implement best practices for Salesforce AgentForce development and deployment. €¢ Train and mentor team members on Salesforce AgentForce technologies and methodologies. €¢ Maintain documentation of AgentForce system configurations, customizations, and processes. €¢ Conduct regular system audits and perform necessary upgrades and modifications to AgentForce. €¢ Stay current with Salesforce AgentForce updates and industry trends to ensure the company`s solutions remain cutting-edge. Qualifications €¢ Bachelor€™s degree in Computer Science, Information Technology, or a related field. €¢ Minimum of 6 years of experience in Salesforce AgentForce development and implementation. €¢ Proven experience in technical leadership and project management. €¢ Strong understanding of Salesforce AgentForce architecture, data models, and integration capabilities. €¢ Excellent problem-solving skills and ability to work under pressure. €¢ Effective communication skills with the ability to collaborate across global teams. €¢ Salesforce certifications (e.g., Salesforce Certified Technical Architect, Salesforce Certified Platform Developer) are a plus. Skills €¢ Technical proficiency in Salesforce AgentForce platforms and tools. €¢ Ability to manage and prioritize multiple projects simultaneously. €¢ Strong analytical and troubleshooting skills. €¢ Excellent interpersonal and communication skills. €¢ Ability to work collaboratively in a multicultural environment.
Role & responsibilities : Skill to Evaluate: RPA-Blue-Prism, VBA with SQL Mandatory Skills: RPA Developer (VBA, Azure MS SQL, Blue Prism) Experience: 2 to 4 Years Location: Bengaluru Prior Experience: • Must haves: o Must have a minimum experience of 3years in VBA development and MS SQL. o Must have a minimum experience of 3 years developing and deploying bot-based automations using latest version of the Blue Prism platform. o Must have a minimum experience of 1 years performing Blue Prism administrative tasks like user management, scheduling, monitoring resources & capacity, resolving exceptions & issues, and moving packages across different environments. o Must have the technological curiosity and skill to convert a business problem to a technical problem from an Automation perspective. • Nice to have: o Prior experience with Power Automate, Power pages and Dataverse is a plus. Bengaluru, India
Description and Location We are seeking a skilled and proactive UiPath RPA Developer to join our automation team. The ideal candidate will be responsible for designing, developing, testing, and deploying automation workflows using UiPath. This role requires a strong understanding of RPA best practices, hands-on experience with UiPath tools, and the ability to support bots in production environments. Key Responsibilities: Design, develop, and deploy scalable and resilient RPA solutions using UiPath. Collaborate with business analysts and stakeholders to understand automation requirements. Perform code fixes, refactoring, and remediation of bots in production. Maintain and monitor bots using UiPath Orchestrator, including queue management and scheduling. Develop reusable components using REFramework and follow best practices. Integrate automation with external systems via APIs, web services. Conduct unit testing, support UAT, and troubleshoot post-deployment issues. Provide L2/L3 support for deployed bots and ensure business continuity. Participate in code reviews and contribute to continuous improvement initiatives. Required Skills: Strong hands-on experience with UiPath Studio, Orchestrator, and REFramework. Proficiency in Excel, Email, Web automation, Queue management, and Macros. Experience with Linq, VB.NET/C#. Familiarity with REST/SOAP APIs and integration techniques. Understanding of version control systems (e.g., Git). Strong problem-solving and analytical skills. Excellent communication and documentation abilities. Preferred Qualifications: UiPath Certified (UiRPA / UiARD / UiADP). Experience working in Agile/Scrum environments. Exposure to cloud-based automation and AI/ML integration is a plus. Knowledge of CI/CD pipelines for RPA deployments. Soft Skills: Ability to work independently and in a team environment. Strong attention to detail and commitment to quality. Willingness to work in both development and support roles. Adaptability to changing priorities and business needs.
Job Description Key Responsibilities: Collaborate with business stakeholders to gather and analyse requirements related to CRM and DMS processes. Translate business needs into functional specifications for Salesforce implementations. Configure and customize Salesforce features to support business workflows. Work closely with technical teams to ensure successful delivery of solutions. Conduct UAT, training sessions, and provide post-deployment support. Maintain documentation for functional processes and system configurations. Identify opportunities for process improvements and automation within the CRM ecosystem. Required Skills Qualifications: 57 years of experience as a Salesforce Functional Analyst (BA) or in a similar role. Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM workflows. Proven experience working with Dealer Management Systems (DMS) and related automotive or retail processes. Ability to create detailed functional specifications and user stories. Excellent communication and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Salesforce certifications (e.g., Administrator, Advanced Administrator, Business Analyst) are a plus. Preferred Qualifications: Exposure to integration tools and middleware connecting Salesforce with DMS platforms. Knowledge of data migration and reporting tools within Salesforce.
PFB the JD B2 Velocity & Salesforce Developer Responsibilities: Offshore senior development Manage design and implementation. Experience: 2 years in Vlocity OmniStudio (OmniScript, DataRaptors, Integration Procedures) 2 year in EPC, CPQ, and Digital Commerce APIs 3 years of proven experience in Salesforce (LWC, Apex, Flows, Configuration) Experience with Git and deployment Strong understanding of data access and sharing rules (security model) Preferred Certifications: Vlocity, PD1, PD2 C1 Vlocity & Salesforce Senior Developer Responsibilities: Offshore senior development Manage design and implementation. Experience: 3 years in Vlocity OmniStudio (OmniScript, DataRaptors, Integration Procedures) 2 year in EPC, CPQ, and Digital Commerce APIs 5 years of proven experience in Salesforce (LWC, Apex, Flows, Configuration) Experience with Git and deployment Strong understanding of data access and sharing rules (security model) Preferred Certifications: Vlocity, PD1, PD2
PFB the JD C1 - 7 to 10Yrs Vlocity & Salesforce Senior Developer Responsibilities: Offshore senior development Manage design and implementation. Experience: 3 years in Vlocity OmniStudio (OmniScript, DataRaptors, Integration Procedures) 2 year in EPC, CPQ, and Digital Commerce APIs 5 years of proven experience in Salesforce (LWC, Apex, Flows, Configuration) Experience with Git and deployment Strong understanding of data access and sharing rules (security model) Preferred Certifications: Vlocity, PD1, PD2
Role & responsibilities : Description and Location Job Description: We are seeking a skilled and experienced UiPath Developer to join our dynamic team. The ideal candidate will have a strong background in Robotic Process Automation (RPA) and a proven track record of developing and implementing automation solutions using UiPath. Additionally, knowledge of BluePrism is good to have. Key Responsibilities: • Design, develop, and implement automation solutions using UiPath. • Hand-on experience of BluePrism is good to have. • Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications. • Develop and maintain RPA workflows, ensuring they are efficient, scalable, and maintainable. • Troubleshoot and resolve issues related to RPA processes. • Perform code reviews and ensure adherence to best practices and coding standards. • Provide support and training to end-users and other team members. • Stay updated with the latest industry trends and advancements in RPA technologies.