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10.0 - 15.0 years
0 Lacs
mumbai, maharashtra, india
On-site
JOB DESCRIPTION: Job Description Role Title: Channel/Trade/Customer Marketing Manager Overview of the Role The Business Development & Execution Manager plays a pivotal role in ensuring timely and effective implementation of the Rx-Cx channel strategy for OTX and OTC brands. This role bridges strategic planning and on-ground execution by closely coordinating with the 3P execution partner, including their Project Manager, SLMs, FLMs, and TREs. While 3P Execution Partner is accountable for execution, this role ensures proactive supervision, tracking, and performance governance to avoid gaps, delays, or failures in execution delivery. This role is critical in driving distributor and chemist engagement, ensuring compliance to KPIs, execution of brand activations, POSM deployment, and territory performance tracking. It also facilitates real-time alignment between the Brand Objective and field dynamics and supports corrective action planning where necessary. Key Responsibilities Execution Monitoring & Field Coordination Act as the company-side liaison for day-to-day coordination with 3P Execution Partner, field teams-Project Manager, SLMs, FLMs, and TREs. Monitor the execution status of all brand programs, ensuring timely rollout, campaign compliance, and POSM deployment. Own a daily/weekly execution health tracker to track status across zones, brands, and activities. Sales Execution & KPI Compliance Drive performance of secondary sales and ensure adherence to brand KPI targets across zones. Supervise field productivity metrics-chemist calls, beat adherence, scheme deployment, and trade communication. Flag execution lags early and follow up with PM and regional SLMs & FLMs for resolution. Chemist & Distributor Engagement Ensure smooth implementation of chemist advocacy, visibility, and sampling programs. Coordinate with distributors through filed team for stock availability, fulfillment tracking, and scheme alignment. Field Intelligence & Feedback Loop Conduct regular joint field visits to gather market insights, assess merchandising quality, and validate TRE activities. Capture real-time feedback from SLMs/FLMs and relay back to brand and strategy teams for adjustments. Program Delivery & Reporting Manage execution dashboards, escalation logs, and delivery timelines for all Rx-Cx initiatives. Submit weekly updates to the Management and collaborate on mid-course corrections. Track POSM dispatch and utilization reports in coordination with logistics/commercial. Ensure Correct, timely publishing of KPI trackers and report. Critical Success Factors: Monthly Secondary Sales Target & KPI Execution delivery. Zero surprise execution gaps: pre-emptive alerts and escalations. Real-time tracking of campaign delivery with visibility across all brands and geographies. Seamless communication bridge between internal brand teams and 3P execution network. Preferred Qualifications 10 -15 years of experience in trade/channel execution, field sales, or program delivery. Must have prior experience of handling Regional or National Sales role. National or regional customer marketing role coordinating with outsourced field agencies or execution partners preferred. Strong knowledge of pharma retail or FMCG/OTC trade structures preferred. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Product Management DIVISION: EPD Established Pharma LOCATION: India Mumbai : BKC Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Posted 2 days ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You will be responsible for handling and treating all technical queries, including providing answers to customers. Your role will involve triggering and following up on corrective actions to ensure customer satisfaction. Additionally, you will be expected to comply with Key Performance Indicators (KPIs) such as On-Time Delivery (OTD). In this position, you will deliver technical solutions to customers for in-service issues and consolidate and analyze in-service data from customers. If applicable, you will also support Continued Airworthiness (Part 21 compliance) to meet regulatory requirements. It is essential to have an awareness of potential compliance risks and a strong commitment to acting with integrity. This foundation is crucial for the success, reputation, and sustainable growth of Airbus India Private Limited. As a professional in the field of Customer Engineering, Technical Support, and Services, you will play a vital role in providing quality assistance to customers. This is a permanent position that offers opportunities for growth and development within the company. Please note that by submitting your CV or application, you consent to Airbus using and storing information about you for monitoring purposes related to your application or potential future employment. This information will be used solely by Airbus to ensure a fair and transparent recruitment process. Airbus is dedicated to providing equal opportunities for all individuals and will never request any form of monetary exchange during the recruitment process. If you encounter any impersonation of Airbus for such purposes, please report it to emsom@airbus.com. At Airbus, we are committed to supporting a work environment that encourages easy collaboration and flexibility. We strive to promote innovative thinking by offering flexible working arrangements wherever possible.,
Posted 1 month ago
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