Koolatron India Pvt. Ltd.

Key Responsibilities: Manage and resolve customer queries via calls, emails, and chat. Provide accurate information regarding products, orders, returns, and delivery. Maintain high levels of customer satisfaction by ensuring timely and professional responses. Coordinate with internal teams for escalations and issue resolutions. Work effectively in a fast-paced e-commerce support environment. Build and maintain strong customer relationships through positive communication. Requirements: 34 years of experience in customer support within the e-commerce domain . Strong communication and interpersonal skills (English fluency is a must). Proven experience in handling customers across international markets (Canada/US/UK/Australia preferred). Ability to work in a 3:00 PM – 1:00 AM IST shift . Problem-solving attitude with customer-first approach. What We Offer: Opportunity to work with a growing global e-commerce brand.