KONGE'S HOSPITALITY PRIVATE LIMITED

Key Responsibilities : Guest Welcome & First Impressions : Create a warm and inviting atmosphere for arriving guests. Reservations & Seating: Manage reservations, oversee waitlists, and efficiently assign seating to optimize guest flow. Communication : Answer phones, address guest inquiries, and accurately provide wait time estimates. Coordination: Liaise with service staff (servers, bartenders) to ensure timely service and guest satisfaction. Guest Satisfaction : Handle guest feedback and resolve issues with professionalism and poise. Environment Maintenance: Keep the front-of-house, reception area, and lounge seating spotless and organized. Support: Step in to support servers and other staff as needed. Menu & Specials : Provide menus, offer recommendations, and answer questions about menu items and specials. Required Skills & Qualities Customer Service : Possess excellent customer service skills and a friendly, personable demeanor. Communication : Strong verbal communication skills to interact effectively with guests and staff. Organization : Ability to manage reservations and seating effectively. Interpersonal Skills: An outgoing personality and ability to make guests feel comfortable. Problem-Solving: Good decision-making skills to handle guest issues promptly. Flexibility : Willingness to work various shifts, including evenings, nights, and weekends. Knowledge: Familiarity with hospitality industry protocols, health, and safety guidelines. Experience & Education A high school education is typically required. Previous experience in a customer service role, such as a hostess or server, is beneficial. Experience in the food or hospitality industry can be advantageous. Job Types: Full-time, Part-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Expected hours: 56 per week Benefits: Food provided Work Location: In person