Kolkata Venture Services

Job Title: Chat Support Executive & Telecaller / Assistant City Manager Location: Ballygunge Place, Kolkata Employment Type: Full-time (Work From Office) Reporting To: Chief Operating Officer / City Manager Pay Package: Rs. 15,000 to 20,000 per month + Provident Fund + ESI + Revenue Linked Incentive Key Responsibilities Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner. Respond to customer inquiries and concerns via call and live chat promptly and accurately Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc. ·Assist customers in placing orders, navigating the app, and resolving issues. Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry. Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system. Follow up with potential leads to nurture relationships, track customer progress, and close sales as required. Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account Gather customer feedback and report insights to the team to improve product/service offerings. Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals. Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives. Qualifications Experience: Prior experience in telecalling, chat support and customer service is mandatory. Prior experience with sales is an advantage. Technical Skills: Proficiency with CRM software and Microsoft Office. Language Skills: Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal) Skills & Competencies Communication: Strong verbal communication skills with a friendly and persuasive demeanor. Customer Focused: Excellent listening skills and the ability to empathize with customers' needs. Time Management: Efficient at managing time and handling multiple calls and follow-ups. Problem-Solving: Ability to handle objections and provide solutions to customer issues. Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success. Office Timing : 11:00 am to 09:00 pm (Fixed off on Wednesday)

Job Title: Housekeeping Staff & Caretaker (Residential) Location: Ballygunge & Ramchandrapur Company: KVAR International Private Limited Job Description: We are looking for a reliable and responsible Housekeeping Staff who will be in charge of cleaning and maintaining the overall hygiene of the property, including toilets. Key Responsibilities: Daily cleaning of rooms, common areas, and washrooms Ensuring cleanliness and sanitation standards are maintained at all times Taking care of basic housekeeping supplies and reporting any maintenance needs Staying at the property and taking responsibility for security during non-working hours Perks: Free accommodation will be provided at one of the properties you will manage Requirements: Prior housekeeping experience preferred but not mandatory Must be honest, disciplined, and dependable

Job Title: Housekeeping Staff – Guest House Location: Guest House at Marol, Mumbai Employment Type: Full-time Reporting To: Chief Operating Officer Job Overview We are seeking a responsible, dedicated, and trustworthy individual to manage daily housekeeping, guest house operations, client assistance, and security duties at our Guest House facility. The ideal candidate should ensure high standards of hygiene, guest satisfaction, and property security. Key Responsibilities I) Housekeeping Duties Perform daily cleaning of all rooms, common areas, and washrooms. Ensure cleanliness and sanitation standards are maintained at all times. Change bed linens regularly and operate washing machine to clean laundry. Monitor housekeeping supplies and report any maintenance needs promptly. II) Guest House Management Oversee daily operations of the Yes Room to ensure cleanliness, order, and functioning of equipment per the provided checklist. Welcome and assist clients, maintaining a professional and comfortable environment. Manage and track guest bookings, ensuring accurate scheduling and room readiness. Maintain inventory of necessary supplies and reorder items as required. Supervise facility hygiene and maintenance standards consistently. Handle client feedback and complaints professionally to maintain satisfaction and trust. III) Security & Log Management Take full responsibility for the security of the Yes Room premises, including ensuring doors and windows are locked, and all electrical appliances are turned off after use. Ensure CCTV and surveillance equipment remain active and are not tampered with. Report malfunctions immediately through phone and written communication. Maintain a logbook documenting all entries and exits of clients and staff. Restrict unauthorized entry – family, friends, or guests are not permitted without prior written approval from management. Enforce prohibited item policy for all clients and staff: No alcohol, drugs, or intoxicants No weapons or sharp objects No unlawful material or behavior Regularly monitor the premises for any security threats or suspicious activity. Understand and accept that no overtime compensation will be provided for duties beyond standard working hours. IV) Client Relationship Management Maintain a cordial and professional attitude towards clients and colleagues. Understand client needs and deliver service with respect and empathy. Strictly avoid any verbal or physical misconduct or conflict with any guest or employee of KVAR International Pvt. Ltd. Eligibility Criteria Prior experience in housekeeping, security, or facility management preferred. Basic knowledge of hygiene and sanitation practices. Ability to operate simple electrical appliances (washing machine, etc.). Must be responsible, honest, and committed to maintaining confidentiality and safety protocols. Preference will be given to candidates who resides near Marol, Mumbai

Job Summary We are seeking a professional, safety-conscious driver. The role demands excellent knowledge of city routes, proficient use of Google Maps, and a proven track record handling large SUVs. Key Responsibilities Safely operate company-owned SUVs (Toyota Innova, Toyota Fortuner) for daily pick-ups, drop-offs, and official errands. Plan optimal routes using Google Maps, anticipating traffic conditions and diversions. Having good knowledge of Kolkata roads. Comply with all traffic laws and road-sign instructions in English; maintain a courteous road demeanor at all times. Keep vehicles clean, fueled, and in good working order; perform basic checks (oil, tire pressure, coolant) and promptly report maintenance issues. Maintain accurate trip logs, fuel records, and mileage sheets as per company policy. Assist with luggage handling and provide general support to passengers during journeys. Required Qualifications & Skills License: Valid 4-wheeler Driving License (LMV) Experience: Minimum 3 years’ professional driving, specifically with large SUVs (e.g., Toyota Innova, Toyota Fortuner) Navigation: Confident using Google Maps and other GPS tools City Knowledge: Strong familiarity with Kolkata roads, landmarks, and alternate routes Traffic Literacy: Able to read and follow road/traffic signs and instructions in English Physical Profile: Well-built; minimum height 5’10″ for safe vehicle handling and long shifts Soft Skills: Punctual, disciplined, and courteous with good personal hygiene Working Hours: 12 hours Duty Compensation & Benefits: Monthly salary: ₹ 19,000 (fixed) Travel allowance: ₹ 1,000 per month Statutory benefits: Employee Provident Fund (PF) & Employees’ State Insurance (ESI) Weekly Off: 1 day (Saturday & Sunday is a working day)

Key Responsibilities Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner. Respond to customer inquiries and concerns via call and live chat promptly and accurately Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc. ·Assist customers in placing orders, navigating the app, and resolving issues. Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry. Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system. Follow up with potential leads to nurture relationships, track customer progress, and close sales as required. Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account Gather customer feedback and report insights to the team to improve product/service offerings. Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals. Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives. Qualifications Experience: Prior experience in tele-calling, chat support and customer service is mandatory. Prior experience with sales is an advantage. Technical Skills: Proficiency with CRM software and Microsoft Office. Language Skills: Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal) Skills & Competencies Communication: Strong verbal communication skills with a friendly and persuasive demeanor. Customer Focused: Excellent listening skills and the ability to empathize with customers' needs. Time Management: Efficient at managing time and handling multiple calls and follow-ups. Problem-Solving: Ability to handle objections and provide solutions to customer issues. Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success. Office Timing : 11:00 am to 09:00 pm (Rotational Off day during the weekdays)

Should have experience driving SUVs & Sedans in Kolkata. Should know how to use Google maps, Google Pay & Whatsapp Should know streets of South Kolkata