The role of a Front End Education Counsellor at KnN Study Abroad, based in New Delhi, is a full-time on-site position. As a Front End Education Counsellor, your primary responsibility will be to engage with leads generated through various channels and offer educational consulting, student counseling, career guidance, and assistance to students interested in pursuing educational opportunities abroad. Your role will also involve ensuring high conversion rates from the leads generated. To excel in this role, you should possess the following qualifications: - Proficiency in Educational Consulting and Career Counseling - Strong Student Counseling and Communication skills - Solid background in the field of Education - Exceptional interpersonal and communication abilities - Capability to work effectively in a team environment - Prior experience in student recruitment would be advantageous - A Bachelor's degree in a relevant field If you are passionate about guiding and supporting students in their educational pursuits, possess excellent communication skills, and enjoy working in a collaborative setting, this position as a Front End Education Counsellor at KnN Study Abroad could be an ideal fit for you.,
About the job: Key Responsibilities: 1. Responsible for attending to all incoming calls, responding to them, and transferring the call to the appropriate department if needed. 2. Attending to students at the first level and after understanding their first requirement, shall take basic information and then pass on the student to the counseling team. The incentive program will be for the conversion of cases to the next level 3. Responsible for greeting the visitors at the office & welcome all visitors with smile and proper greetings and guide them properly as per their requirements. 4. To coordinate with all the internal as well as external customers regarding their telephone messages and any other issues & responsible for attending to a visitor or customer present at the office. 5. Responsible for providing information about the services of the organization. 6. Actively builds awareness of the brand amongst clients 7. Provides and ensures high-quality customer service. Receives and resolves client feedback and complaints in a manner consistent with company policy. 8. Makes management aware of any complaints. 9. Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation. 11. Attending meetings and trainings as per requirement. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-10-05 23:59:59 Skills required: Computer skills, English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: 1. Desired candidates should have. 2. Should have a bachelor's degree. 3. Fresher or 1-year experience in customer service, front desk or other related professional area. 4. Proficient in the English language (verbal & written). 5. Must be able to handle a multitude of tasks in an intense, ever-changing environment. 6. Ability to focus attention on guest needs, remaining calm and courteous at all times. 7. Previous customer handling-related experience or an aptitude towards the same is necessary. 8. Must possess a professional presentation. 9. Strong interpersonal and problem-solving abilities. 10. Highly responsible & reliable. 11. Ability to work well under pressure in a fast-paced environment. 12. Understanding of sales performance metrics. 13. A team player with a high level of dedication. 14. Ability to work under strict deadlines. 15. Full comprehension of office management systems including MS Office and procedures. 16. Should be result-oriented and able to work under pressure to ensure all work is done on time. About Company: KnN Study Abroad is a leading study abroad consultancy that helps students achieve their dream career goals by helping them get to their dream study destinations. KnN helps its students with an end-to-end solution.