Job Summary: We are seeking a dynamic and results-driven Relationship Manager with 1 to 7 years of experience in Home Loan (HL) and Loan Against Property (LAP) through the Direct Channel . The ideal candidate will be responsible for sourcing new customers, maintaining strong relationships, and achieving sales targets in the assigned territory. Key Responsibilities: Source and onboard new customers for Home Loans and Loan Against Property through the direct channel. Meet and exceed assigned sales targets for HL and LAP products. Conduct customer profiling, financial analysis, and creditworthiness assessments. Build and maintain strong relationships with customers to ensure long-term engagement. Coordinate with internal departments for loan processing, disbursal, and post-sales support. Stay updated on competitor offerings, market trends, and regulatory guidelines. Ensure adherence to company policies, credit norms, and documentation requirements. Provide exceptional customer service and resolve client queries promptly. Required Skills & Qualifications: Bachelors degree in any discipline (MBA preferred). 1 to 7 years of relevant experience in Home Loans and Loan Against Property , preferably in a Direct Sales Channel . Strong knowledge of mortgage products, lending policies, and market dynamics. Proven track record of achieving sales targets. Excellent communication, negotiation, and interpersonal skills. Self-motivated, target-oriented, and able to work independently. Preferred Qualifications: Prior experience in a bank/NBFC handling HL/LAP products. Local market knowledge and customer base.
Job Overview We are seeking a seasoned and strategic sales leader to head our Mortgage DSA channel team . The Sales Manager will be responsible for driving the overall mortgage business volume through indirect channels by leading, coaching, and monitoring a team of Relationship Managers (RMs) and Senior RMs. The ideal candidate has a deep understanding of the local mortgage intermediary market, a proven track record of scaling channel business, and demonstrable experience in managing staffing teams to achieve sales targets. Key Responsibilities 1. Team Leadership & Management: Recruit & Build: Hire, train, and onboard a high-performing team of Relationship Managers tasked with managing DSA relationships. Performance Monitoring: Set clear KRAs/KPIs for the team. Conduct weekly/monthly performance reviews to track individual RM productivity versus targets. Coaching & Mentorship: Actively mentor RMs on channel management best practices, negotiation techniques, and product pitching. Accompany RMs for critical meetings with key DSA partners. Retention: Ensure team motivation and engagement to minimize attrition among high-performing RMs. 2. Business Strategy & Channel Expansion: Territory Planning: Devise go-to-market strategies for the assigned territory to maximize market share in Home Loans and LAP through the partner channel. Network Growth: Oversee the acquisition strategies for new channel partners. Personally get involved in empanelling large aggregators or key strategic partners in the region. Channel Hygiene: Monitor the health of the DSA network, focusing on increasing the activation rate of empaneled partners and weeding out non-performers or non-compliant partners. 3. Operations, Credit & Portfolio Quality: Escalation Management: Serve as the primary escalation point for operational or credit bottlenecks that RMs cannot resolve. Cross-Functional Coordination: Collaborate closely with Regional Credit Managers, Ops Heads, and Legal teams to ensure smooth file processing and industry-leading Turnaround Time (TAT). Risk Management: Ensure the quality of business sourced by the team. Maintain oversight on first payment defaults (FPD) and ensure strict adherence to KYC and compliance norms by the channel. Desired Candidate Profile Experience (Mandatory): Total experience of 6 to 12 years in Financial Services sales. At least 2 years of proven experience managing an on-roll team of sales professionals (managing RMs/Executives, not just managing DSAs directly). Domain Expertise: In-depth knowledge of Mortgage products, competitor offerings, and local real estate dynamics. Channel Authority: Strong existing credibility and relationships with top-tier mortgage DSAs and connectors in the market. Analytical Skills: Ability to read MIS reports, analyze team productivity data, and forecast sales trends. Leadership DNA: Strong interpersonal skills with the ability to drive performance under pressure.
Role Focus: B2B role responsible for driving Home Loan and Loan Against Property (LAP) business exclusively through the Direct Selling Agent (DSA) channel for a leading [Bank/NBFC]. Partner Acquisition: Identify, recruit, empanel, and activate new high-performing DSAs and connectors in the local market to expand distribution reach. Portfolio Management: Manage a mapped set of DSA relationships, motivating them to drive consistent loan application volumes to meet monthly branch targets. Operational Coordination: Act as the primary liaison between DSAs and internal Credit/Operations teams to resolve queries and ensure industry-leading Turnaround Time (TAT) for disbursements. Experience Requirement: Must have 27 years of relevant experience in mortgage sales with a proven track record in managing intermediary/channel partner relationships. Senior RM Differentiator: Senior roles involve managing key strategic accounts, handling high-value ticket sizes, and mentoring junior team members. Preferred Profile: Candidates with an existing, active network of local mortgage intermediaries will be given strong preference for immediate business impact.