Kitlee Hospitality LLP (Kitlee Chai pe Hi)

Key Responsibilities: Outlet Operations Management Lead and manage daily operations of all tea outlets to ensure consistency, efficiency, and high service standards. Develop and enforce SOPs (Standard Operating Procedures) for outlet management, hygiene, safety, and service. Monitor outlet performance against KPIs, including sales, cost control, customer satisfaction, and employee productivity. Implement systems to track inventory, reduce waste, and prevent pilferage. Sales & Business Growth Drive same-store growth and identify opportunities for new outlet expansion. Collaborate with marketing for local and national campaigns to increase footfall and sales. Analyze sales data and market trends to optimize product offerings and pricing strategies. Team Management & Training Hire, train, and lead regional and outlet-level staff, including Area Managers, Store Managers, and crew members. Build a performance-driven culture with clear KPIs, feedback mechanisms, and reward systems. Ensure ongoing training programs are in place to improve product knowledge, customer service, and operational excellence. Supply Chain & Vendor Coordination Coordinate with procurement and logistics to ensure timely and efficient supply of tea, ingredients, and other essentials. Ensure vendor quality and compliance across all outlets. Customer Experience Set high standards for service quality and ensure all outlets deliver a consistent, positive customer experience. Handle escalations and customer feedback to drive continuous improvement. Compliance & Audits Ensure compliance with FSSAI, labor laws, and other statutory regulations. Conduct regular audits (operational, hygiene, and financial) across outlets. Requirements: Bachelor's degree in Business, Hospitality, or related field. MBA preferred. 812 years of experience in FMCG, QSR, or retail operations, with at least 3–5 years in a leadership role. Strong leadership, analytical, and problem-solving skills. Excellent communication and interpersonal skills. Willingness to travel frequently to manage multi-location outlets.