KIMS Hospitals, Thane

Job Description You should have a minimum of 5 years of experience in the Aviation, Hotel, or Hospital industry. As a Head of Service Excellence, your role will involve overseeing and leading the service quality and customer satisfaction initiatives within the organization. Key Responsibilities - Develop and implement strategies to enhance service quality and customer experience - Monitor and analyze customer feedback to identify areas for improvement - Train and mentor staff to deliver excellent customer service - Collaborate with other departments to ensure seamless service delivery - Implement service standards and procedures to maintain consistency Qualifications Required - Minimum of 5 years of experience in Aviation, Hotel, or Hospital industry - Strong leadership and communication skills - Proven track record of improving service quality and customer satisfaction - Bachelor's degree in a related field (preferred) Note: No additional company details were provided in the job description.,