Develop, maintain, and automate daily, weekly, and monthly MIS reports related to collections performance, delinquency trends, bucket-wise recovery, agency performance, etc. Track and monitor key metrics like DPD buckets, bounce rates, recovery rates, roll forward/roll back rates, etc. Coordinate with collection agencies and internal teams to gather accurate and timely data. Perform variance analysis and identify gaps or trends in collection performance. Design and maintain dashboards in Excel. Support the collection strategy team with ad hoc data requests and deep-dive analyses. Ensure accuracy and integrity of data in all reports. Prepare reports for senior management reviews and regulatory requirements. Contribute o automation and process improvement initiatives. Preferred candidate profile
Key Responsibilities: 1. MIS Management and Process Implementation: - Oversee the management of Management Information Systems (MIS) and ensure timely reporting. - Establish and implement processes for periodic vendor report audits. 2. Sampling Activity and Fraud Prevention: - Manage daily sampling activities to detect and prevent fraud. - Provide training to the team on efficient use of sampling triggers and fraud prevention procedures. 3. Vendor Management: - Analyze vendor reports, monitor quality, and conduct periodic vendor reviews and visits. - Identify and empanel vendors to control Turnaround Time (TAT) and ensure good quality. 4. Cost Management and Vendor Billing: - Ensure cost-effective management of RCU activities. - Oversee the processing of vendor bills within the specified TAT. 5. Training and Awareness: - Provide training on RCU triggers, known frauds, and RCU awareness to RCU vendors. - Conduct branch visits and vendor reviews to ensure compliance and effectiveness. 6. Investigation and Fraud Loss Management: - Investigate suspected cases of fraud and report findings. - Ensure that fraud losses do not exceed the specified percentage of total books. 7. Policy Review and Innovation: - Review and update RCU policies and procedures based on fraud trends, digital solutions, and regulatory requirements. - Innovate and implement new controls in RCU systems and processes.
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