Key Account Manager - Urban Banking - IDFC First Bank

Position Title

Key Account Manager

Department

IDFC First

Level/ Band

Executive - 204

Reports To

Cluster Manager

Supervises

NA

Geographic Area Covered

Branches

Stakeholders Internal

Supervisors, Ops, Underwriting, Legal

External

IDFC First Bank - Channel Partner

Partner and Client Management

. Exceeding branch level targets (NB, renewal, STP, digitisation, product mix etc)

. Interact with the Bank branch teams and customers to explain the products and promote the brand

. Sales and support to all branches assigned - complete documentation, medicals, close pending documentation.

. Drive local contests and engagements to engage teams

. Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life

. Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity

. Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

. Aid the bank branches to adopt new processes and technology

Ensure sales targets assigned are met on every parameter

. Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.

. Align partner to ensure both teams are working towards the same goal

Customer service

. Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.

Risk Management

Own-up the risk of the function by developing a risk aware culture through participation in measurement, analysis and mitigation of risks associated with the respective function. This includes development of risk response processes, participation in contingency and business continuity programs and reporting of emerging risks with potential impacts. Also respond to risks highlighted by employees through formal / informal mechanisms and advice on various risk management issues within the organization and provide feedback. Participate in implementing risk mitigation plan through optimum resource allocation, monitoring and reporting on status.

Technical

. Good product knowledge

. Working knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

.

Communication skills

.

Creative thinking skills

.

Supervising / Leadership skills

.

Teamwork Skills

.

Influencing skills

.

Relationship Building skills

.

Decision making skills

.

Essential

Desired

Qualification

Graduation

Experience

1 to 3 years of work experience in Insurance / Financial Service Background, Public Sector Bank partner work experience would be preferable