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Information Technology Specialist Zendesk

5.0 - 7.0 years

0 Lacs

pune, maharashtra, india

Remote

Job Description Job Title: Problem Manager ITSM Location: India (Pune) Hybrid Department: Employee Services Technology & Operations Love solving puzzles and getting to the real root cause Zendesk is looking for a Problem Manager who thrives on uncovering patterns, driving systemic fixes, and preventing incidents before they happen. This role is critical to building a proactive, data-driven IT operations culturereducing recurring issues, stabilizing key platforms, and improving the employee experience. The Role The Problem Manager will be responsible for the end-to-end lifecycle of problem management across Zendesk's internal IT services. This includes identifying, analyzing, and eliminating ...

Posted 4 days ago

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