Job description Position: IT Specialist - Automation & AI Type: Full-Time | Remote Experience Level: Mid to Senior Level Reporting To: Head of IT Role Overview: The Automation & AI IT Specialist will be responsible for identifying, developing and deploying automation workflows and AI-powered solutions to streamline internal operations, improve user experience and support digital transformation efforts. This role will also coordinate with other group entities and internal departments to deliver collaborative projects. Key responsibilities for the IT support role: Design, develop and maintain automation workflows using digital tools Develop and integrate AI-driven applications, including chatbots, NLP tools, content generation and smart analytics. Collaborate with cross-functional teams to identify automation and AI use cases and define solution architecture. Support integration between systems such as LMS (Moodle), CRM (Zoho, Salesforce), Microsoft 365 and third-party platforms. Work with APIs, data pipelines and scripts to automate reporting and data processes. Evaluate new AI tools and technologies for potential use cases. Document solutions, processes and best practices to ensure maintainability. Train and support internal users on deployed automation and AI tools. Coordinate with other group companies on shared initiatives and platforms. Required Skills & Experience: 4+ years of hands-on experience in IT automation and AI projects. Proficiency in automation platforms (e.g., Power Automate, Zapier or equivalent platforms). Strong programming/scripting knowledge (e.g., Python, JavaScript etc). Experience with AI/ML tools or frameworks Understanding of RESTful APIs and integration concepts. Ability to work independently, manage time effectively and handle multiple projects. Excellent problem-solving, communication and documentation skills. Preferred Qualifications: Bachelor’s degree in Computer Science, Engineering or related field. Experience in the education or training industry. Familiarity with LMS platforms (e.g., Moodle) and CRM tools (e.g., Zoho, Salesforce). Knowledge of data visualization tools is a plus.
The Role: As a Content Development Executive at Kaplan MENA, your main role will be to create high quality training content for a variety of digital transformation and cybersecurity programs designed specifically for our clients. Your job will be to ensure that content for these programs match Kaplan MENA’s quality standards, follow industry trends, and meet the specific needs of the clients. Key Responsibilities: Content Development & Review: Design and develop comprehensive training programs in Digital Transformation, Cybersecurity and Cloud Computing and other technical subjects for diverse audiences, from introductory to advanced levels. Developing pre, post and other assessments to evaluate effectiveness of the training programs. Translate complex technical topics into clear, concise, and engaging training materials, including presentations, case studies, and practical exercises. Maintaining & updating the repository of all content created Maintaining & updating the LMS with the content Reviewing content of other team members and freelance content developers Supporting the design & creation B2B client proposals and training outlines Coordinating with graphic designers to format content in required templates Product, Client and Trainer Support: Organizing meetings and delivering 'train the trainer' sessions for both internal KPME trainers and freelance trainers to ensure their comprehensive understanding of the content created or reviewed. Facilitate client support activities by proper and timely communication of issues to the relevant party within Kaplan MENA Support other Kaplan MENA trainers, including freelancers to prepare them for any assigned trainings. Desired Behaviours: Act with integrity at all times. Embrace a team-oriented approach with a proactive attitude. Drive results together through delivery, growth and financial performance. Display self-awareness and high emotional intelligence. Ability to work with ambiguity. Rapidly assess and respond to evolving market demands and client expectations. Commit to advancing the Kaplan MENA’s values and vision. Qualifications: Bachelor’s degree in Computer science, Cybersecurity, Information Technology, Software Engineering, Information Systems, or a related field. At least one of the following certifications – CompTIA Security+, CRISC, CISSP, CEH, AWS Certified Cloud Practitioner, AZ-900 or any equivalent degrees A min of 2 years of proven experience in designing high-quality training programs on complex technical topics Excellent presentation skills – written and verbal Fluency in English Excellent interpersonal and communication skills Sound knowledge of MS Excel, PowerPoint, Word Benefits: Competitive salary. Comprehensive benefits package. Professional development opportunities and support for further education. A dynamic and inclusive work environment that values innovation and growth. Opportunity to help shape the culture, vision and direction of our organization and impact the company's success.