Kailash Parbat Hotels I

• Greet and welcome guests. • Should be able to ensure smooth check-in and check-out of guests, attain to guest queries, address concerns & resolve guest complaints if any, ensure Customer Satisfaction, generate referrals from customers, take customer reviews and feedbacks and manage Social media platforms, managing customer database. • Generate leads and convert them to Sales, tele-callings and bookings through various channels, take reservations, send out promotional mails to customers, Interact with Clients, Handle guest communications • Attending to customer queries for Hotel bookings over emails and calls. • Quoting Deals & Sending Proposals for Hotels Bookings for B2B Clients • Work on Conferences, Event Bookings, Marriages, Group bookings and Travel Agent Reservations • Converting Leads into Business. • Achieving targets through regular follow- ups. • Maximize room revenue and occupancy by new channels and strategies. • Renders exceptional customer service • Ensuring that the front desk and reception area is kept clean and organized and professionally organized. • Co-ordinates with all departments concerned in order to maintain Front Office functions properly. • Promotes and maintains good public relations. • Maintain & Review Front office log book and Guest feedback forms on a daily basis. • Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.