Kaftanize retails pvt ltd

We’re Hiring! – CRM at Kaftanize Retails Pvt. Ltd. Are you passionate about delivering excellent customer experiences? Join our growing team at Kaftanize Retails Pvt. Ltd., a leading name in premium fashion wear, and be part of a brand that values style, quality, and customer satisfaction. Position: CRM Location: [Mumbai Marol - On-site] Employment Type: Full-time Only female Candidates. Key Responsibilities: Manage end-to-end customer relationships to ensure satisfaction and retention. Handle customer queries, concerns, and escalations with professionalism and empathy. Coordinate with internal teams for order processing, shipping, and after-sales support. Maintain accurate CRM records and documentation of customer interactions. Build strong rapport with customers to encourage repeat business and loyalty. Gather feedback and share insights to improve service quality and communication. Support management in executing customer engagement and retention strategies. Desired Skills & Qualifications: Excellent communication and interpersonal skills. Strong problem-solving attitude with a customer-first mindset. Familiarity with CRM tools and e-commerce platforms (preferred). Prior experience in retail or e-commerce customer support will be an advantage. Why Join Us? At Kaftanize, we believe our customers are our biggest asset — and you’ll be at the heart of creating delightful experiences for them. Grow your career in a dynamic, fashion-forward environment that values your voice and ideas. Interested candidates can share their resumes at [email protected] Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month