Kaambesh Technology Solutions is looking for Technical Support Executive to join our dynamic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person Troubleshooting technical issues and providing guidance and solutions to resolve them Collaborating with other technical support staff or departments to resolve complex technical issues Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates Documenting technical support procedures and best practices for the knowledge base Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail
Participate in development for long run planning for new projects and facilities. Designing algorithms and flowcharts for new projects & develop code for the same. Troubleshoot, debug and upgrade existing software /legacy code. Create technical documentation for reference and reporting. To train, teach or instruct co-colleagues. Providing Technical support to clients at L1 Level. Maintaining positive client interactions. Qualification Bsc. IT/ Diploma OR Degree In IT /BCA/ MCA Mandatory Technical Skills : MVC Asp.Net C# Programming Language 3 Tier Architecture application knowledge SQL server programming Javascript Jquery API WCF JSON Preferred Technical Skills : LINQ XML HTML NET Core Experience Details Minimum 2 year and above relevent experience in software develepment / Web Application Development. Key Skills Required Good communication ( Spoken & written English) Problem solving, Multi Tasking,Good Team Player, Analytical Skills, software Testing, Should possess external advance skills, Complete understanding towards the principles of programming language.
1. Handling customer queries via Phone calls, emails. 2. Understanding the customer queries and resolving it on timely manner. 3. Maintaing the daily records of customer queries & complaints & their status in the CRM software on daily basis. 4. Providing training to customers related to our software products as and when required. 5. Taking the customer feedback and updating the records of the same. 6. Visiting to Client /Customer sites as and when required to solve the queries or Training purpose. 7.Updating to the respective authority in case of any contingencies or any other emergencies on regular basis. Qualification Any Graduate Or Diploma / Degree or Diploma in Engineering will be preferred Technical Skills Basic computer knowledge / MS Office / MS CIT Or any other Computer Course Experience Details 6 months to 1 year into Technical support preferred Key Skills Required Anaytical skills, problem solving skills, Good Communication skills (Written / Verbal) , Time Management, Multi tasking ,attention to details, customer focus, Client coordination, Workload management