Order Processing · Receiving, cross-checking, and compiling orders received from customers with 100% accuracy. · Forwarding correct orders to the Order Processing Team for Order Confirmation and Invoicing · Processing of customer sales orders and service requests. · Must be able to multi-task and manage high volume of orders on a daily basis · Ensuring customer requests are met on-time with 100% precision, every day. · Managing Invoicing, dispatch documentation, Waybills and liaison with warehouses and logistics to ensure smooth end to end order execution. · Processing client’s requests in a time sensitive environment Co-ordination · Pre-empting Supply and Demand Bottlenecks and timely pre-intimation to Procurement, Finance, Operations beforehand. · Co-ordination with warehouse team for inventory confirmation. · Co-ordination with Logistics teams for ensuring timely dispatches to stores.
· Day to Day Interaction with Stores for Order Confirmation against daily online orders received · Receiving, cross-checking and compiling orders received from customers with 100% accuracy · Forwarding correct orders to the Order Processing Team for Order Confirmation and Invoicing · Pre-empting Supply and Demand Bottlenecks and timely pre-intimation to Procurement, Finance, Operations and Customers beforehand. · Working with internal finance to recovery for outstanding dues from customers · Must be able to multi-task and manage high volume of orders on a daily basis (average workload – 100 Orders/Day) · Highly analytical nature with strong number crunching ability and business acumen. · Pays high attention to detail – is at ease using SAP, MS Excel, making pivot tables and using · VLOOKUP functions on Excel. · Capable of working in a highly fast paced business environment with the ability to manage conflicts and liaise with cross functional teams. · Excellent customer service and verbal and written communication skills would be ideal.
· Closely work with third part warehouse service provider for day to day warehouse related activities. · Responsible for timely loading and unloading activities. · Inventory control. · Product FEFO / FIFO maintenance. · Generating MIS report which includes, inventory report, vehicle inward and outward records, FEFO/FIFO reports etc. on daily basis and to be shared with HO. · Closely work with logistics team for timely vehicle deployment and for further loading / unloading activities. · Coordinate with procurement team to understand the inbound development. · Share all the mandatory documents with HO as per requirement. · Closely work with Quality team on the ongoing / open complaints by assisting them by providing warehouse related outward / inward transaction documents as per requirement. · Closely work with Customer Service / Sales team and get the orders on time for necessary and timely delivery execution.