Job Description- Executive Customer Service and Operations Organisation Summary: Jyoti International Foods Pvt Ltd JI Foods is a leading Supply Chain and Food distribution company in the Food Service / HoReCa Industry in India. At JI FOODS, we provide 360-degree supply chain solutions and manage end to end supply chain for our customers covering a diverse category of products including temperature controlled and ambient SKUs. We have built and grown our market presence to cater to clients across domains including Restaurants, Hotels, Cinemas, Cloud Kitchens etc . We currently support customers across 150+ cities through our network of 10 distribution centres spread across 8 states in India. Our strong relationship with 200+ leading suppliers and manufacturers helps us fulfil customer requirements covering thousands of SKUs and growing each month. We are nimble to change and nurture innovation and collaboration in our business approach and practices. We are very conscious about the quality of the service we provide to our customers and endeavour to follow continuous learning by creating work efficiencies in all facets of our business. Our clock-work operations ensure timely, effective and hassle-free supply chain support based on our clients procurement schedule thus ensuring they can focus on their core business, while everything else which ensures they succeed in achieving their production goals, is supported by us As the NextGen Leader in a sector with a large untapped potential, we welcome you to join our roadmap of growth and to co-create success stories for customers! Role Summary: Were looking at dynamic service oriented individuals to join our Customer Service Operations Team at our India HO based in Pune. The ideal candidate is someone who enjoys the challenge of working in a highly fast paced business environment, has excellent communication and number crunching skills combined with a keen eye for detail, You enjoy managing operations and resolving conflicting priorities. You possess strong order processing and MS Outlook and Excel skills. You possess hands on experience in managing customer queries, day to day problem solving and a mindset that thrives on driving 100% customer satisfaction despite day to day operational challenges. This role involves managing conflicting priorities to ensure total customer satisfaction at all times. Your role will involve engaging with customers and various internal teams (logistics, warehousing, finance) on a daily basis. Your Key Tasks and Priorities Include : Order Processing Receiving, cross-checking, and compiling orders received from customers with 100% accuracy. Forwarding correct orders to the Order Processing Team for Order Confirmation and Invoicing Processing of customer sales orders and service requests. Must be able to multi-task and manage high volume of orders on a daily basis Ensuring customer requests are met on-time with 100% precision, every day. Managing Invoicing, dispatch documentation, Waybills and liaison with warehouses and logistics to ensure smooth end to end order execution. Processing clients requests in a time sensitive environment Co-ordination Pre-empting Supply and Demand Bottlenecks and timely pre-intimation to Procurement, Finance, Operations beforehand. Co-ordination with warehouse team for inventory confirmation. Co-ordination with Logistics teams for ensuring timely dispatches to stores. System Knowledge Knowledge of SAP, MS Office Creating and updating spreadsheets using MS Excel Documents using MS Word. Qualification (UG - Any Graduate - Any Specialization) AND (PG- Any PG Course - Any Specialization, Post Graduation Preferred Not Required) AND (Doctorate- Any Doctorate- Any Specialization, Doctorate Not Required) (Technical Degree BSc. / Computer Science preferred / Commerce with Accounting Experience preferred) Exposure: Functional Experience of minimum 2 years in Customer Service and Sales Operations Management is ideal. Experience in Supply Chain or Logistics or F&B/ FMCG industry is preferred.

Roles and Responsibilities Manage accounts payable process from invoicing to payment, ensuring timely and accurate processing. Coordinate with internal stakeholders for GRN (Goods Received Note) creation, vendor reconciliation, and invoice processing. Ensure compliance with company policies and procedures related to finance operations. Maintain accurate records of financial transactions and perform regular audits as required. Provide support in resolving any discrepancies or issues related to vendor payments. Desired Candidate Profile 3-8 years of experience in accountancy or a similar field. B.Com degree in Any Specialization; M.Com / MBA preferred. Strong knowledge of Tally ERP software is essential; proficiency in MS Excel also necessary.

Roles and Responsibilities Manage customer service operations to ensure timely resolution of customer queries and issues. Develop and implement effective strategies for client relationship management, focusing on retention and growth. Oversee SLA management, ensuring compliance with agreed-upon targets and metrics. Collaborate with cross-functional teams to drive process improvements, streamline operations, and enhance overall efficiency. Analyze performance data to identify trends, opportunities for improvement, and areas for cost reduction. Desired Candidate Profile 5-10 years of experience in supply chain with a focus on Customer Service Management. Strong understanding of Client Relationship Management principles and practices. Proven track record in managing multiple priorities simultaneously while maintaining high levels of accuracy and attention to detail.

Roles and Responsibilities - Forecasting and Budgeting - Phasing of Budgets, forecasts and Plans - Scenario Building across Revenue, People cost, SCM costs, Overheads, and establishing correlation between business events and cost movement - Supply chain cost analysis & deep dive - Revenue Analytics - Building database for KPI analysis - MIS support to CFO and Accounting and Tax manager (Controller) - ERP Laying Controls and Audits of controls - Deep dive into specific areas of concern Key Reconciliations needed by CFO and executive Board Key Data -Plotting and building up month on month Work on specific Automation projects to drive productivity /efficiency Ensuring Finance Operational Efficiency by working with CFO on improving functional cost effectiveness - Supporting CFO, CEO for various board decks , presentations - Supporting CFO drive finance agenda, Timetable for action - Work on analytics around Tax, M&A and Projections needed for Banks - Work on Credit rating and Funding proposals with CFO Desired Candidate Profile - A Business Finance and Reporting professional with an experience of 5 7 years working in Business Reporting, Management Information System and Analytics in any mid to large org or Big 4 - The individual should have best in class MS office, Power BI and/or Tableau skills and have a very good understanding of ERP and a flair for number crunching and data modelling - An individual who is presently working as a Business Analyst in Retail, FMCG, Logistics industries or in large companies - Has an analytical bent of mind and passion to learn and grow with a dynamic Organization - Ability to work under pressure and challenging schedules

Roles and Responsibilities Provide technical expertise to clients on SAP Business One, including installation, configuration, customization, and troubleshooting. Develop and maintain complex reports using Crystal Reports 2013/2014. Collaborate with cross-functional teams to identify business requirements and implement solutions that meet client needs. Troubleshoot issues related to MS SQL queries and provide efficient resolutions. Ensure timely delivery of projects by managing project timelines, resources, and stakeholders effectively. Desired Candidate Profile 5-10 years of experience in implementing SAP Business One solutions for various industries (Retail, Food & Beverage, Manufacturing). Strong understanding of MS SQL Queries and ability to write efficient queries for reporting purposes. Proficiency in installing/upgrading add-ons on SAP BO platform. Good command over writing HANA views/reports using Crystal Reports 2013/2014.

Responsibilities: Strategic Support: Assist the Executive Director (ED) in strategic planning, business decision-making, and execution of key initiatives. Operational Management: Act as the bridge between the ED and various business units to ensure smooth coordination and timely execution of tasks. Business Analysis: Conduct market research, competitor analysis, and data-driven reporting to support business growth strategies. Project Management: Oversee and track progress on critical projects, ensuring alignment with company objectives. Stakeholder Coordination: Liaise with internal and external stakeholders, including senior management, investors, and key clients. Meeting & Communication Management: Prepare agendas, presentations, and reports for high-level meetings, ensuring timely follow-ups. Financial Oversight: Monitor budgets, expenditures, and financial reports to assist in decision-making. Confidentiality & Compliance: Handle sensitive business information with utmost discretion and ensure compliance with company policies. Crisis Management: Proactively identify potential business risks and support the ED in mitigation strategies. Ad-hoc Responsibilities: Take on special projects and initiatives as required by the ED. Key Performance Indicators (KPIs): Efficiency in managing the EDs schedule and priorities. Timely execution and follow-up on strategic initiatives. Quality and accuracy of business reports and presentations. Effectiveness in stakeholder coordination and communication. Success in managing and tracking key business projects. Contribution to business growth through research and insights. Ability to handle high-pressure situations and crisis management.