Junior Process Executive MRR

As a member of the clinical support team at UnitedHealth Group, you play a crucial role in ensuring high-quality care and customer satisfaction. Your responsibilities include managing member intake, handling admission/discharge information, and collaborating with healthcare facilities to process service requests effectively. Your role also involves managing referrals, triaging cases, and providing care coordination notifications. In this fast-paced customer service environment, efficiency and thoroughness are key when interacting with members over the phone. You will need to be adept at multitasking, as well as be available to work flexible schedules, including evening hours. Key Responsibilities: - Managing member intake and admission/discharge information - Coordinating service requests with healthcare providers - Processing referrals and prior authorizations - Providing care coordination notifications for non-clinical cases - Resolving inquiries from members and providers Qualifications: - High School Diploma or GED - 1 year of customer service experience - Proficiency in Microsoft Word and Excel - Ability to multitask and navigate through multiple screens Preferred Qualifications: - Experience in the healthcare industry - Background in clerical or administrative support - Knowledge of ICD-9 and CPT codes - Familiarity with Medicare and/or Medicaid Services - Call center experience - Exposure to metric-driven work environments Join us at UnitedHealth Group and be part of a team dedicated to improving healthcare delivery. If you are ready to make an impact and do your best work, this is the opportunity for you. At Optum, a subsidiary of UnitedHealth Group, we are committed to innovating healthcare and making a positive impact on people's lives. By working with some of the brightest minds in the industry, you will tackle complex challenges that drive meaningful change. If you are passionate about driving healthcare forward and eager to be part of a dynamic team, join us at Optum and seize the opportunity to excel in your career. UnitedHealth Group promotes diversity and maintains a drug-free workplace. Candidates will undergo a drug test as part of the employment process. Location: Chennai, Tamil Nadu, IN Apply now to be a part of our team and contribute to creating a healthier atmosphere through your work at UnitedHealth Group.,