Roles & Responsibilities Ø Greet customers as they enter the dealership and assess their needs. Ø Provide expert guidance on vehicle options, including features, benefits, and pricing, based on customer preferences and requirements. Ø Conduct test drives with customers and answer questions related to the vehicle's performance and features. Ø Follow up with potential customers via phone, email, or in person to close sales and meet sales goals. Ø Assist customers in completing sales contracts and documentation. Ø Work closely with the finance department to help customers secure financing options and explain payment terms. Ø Negotiate pricing, trade-in values, and any other aspects of the sales transaction. Ø Upsell additional services, warranties, and accessories to enhance the customer’s purchase. Ø Maintain up-to-date knowledge of all vehicles, features, promotions, and inventory in the dealership. Ø Provide demonstrations of vehicles and explain technical specifications, benefits, and uses. Ø Stay informed about new vehicle releases, upgrades, and changes in the automotive industry. Ø Generate and follow up on leads to build a strong customer base. Ø Use online tools, social media, and other platforms to generate new business and drive foot traffic to the dealership. Ø Attend networking events, trade shows, and other marketing activities to build relationships with prospective customers. Ø Meet or exceed monthly and quarterly sales targets as set by the dealership. Ø Report sales performance and provide updates to the sales manager or team lead. Ø Track customer interactions and sales activity in the dealership’s CRM system. Ø Address customer inquiries and concerns promptly and professionally, ensuring an excellent experience from first contact through post-purchase support. Ø Build long-term relationships with customers to encourage repeat business, referrals, and positive word-of-mouth. Ø Assist with vehicle delivery and ensure the customer is satisfied with their purchase experience. Ø Work alongside other members of the sales team to meet dealership goals. Ø Coordinate with the service and parts departments to ensure that customers' needs are met before and after their purchase. Ø Participate in team meetings to discuss sales strategies, new inventory, promotions, and customer feedback. Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Experience: total work: 3 years (Preferred) Automobile Sales: 3 years (Preferred) Work Location: In person Speak with the employer +91 7204755151 Application Deadline: 26/05/2025 Expected Start Date: 01/06/2025
Inspect motorcycles and related systems (engine, transmission, brakes, etc.) to diagnose issues or potential problems. Use diagnostic tools and technology to analyze problems and identify required repairs or part replacements. Perform scheduled maintenance tasks such as oil changes, tire replacements, brake checks, chain lubrication, and air filter replacements. Check and maintain fluid levels, including coolant, brake fluid, and engine oil. Repair or replace damaged or malfunctioning parts such as engines, transmissions, electrical systems, and suspension. Work on both mechanical and electrical systems, including wiring, battery replacement, and troubleshooting. Install performance upgrades and accessories such as exhaust systems, handlebars, tires, and lighting systems. Provide customers with advice on customizing or enhancing the performance of their motorcycles. Communicate effectively with customers to understand their concerns, explain issues, and provide repair estimates. Maintain detailed service records for each motorcycle serviced, including parts used, time spent, and work performed. Track inventory of parts, tools, and equipment to ensure efficient service. Follow safety protocols when working with motorcycles and equipment. Ensure that repairs and upgrades meet safety standards and comply with legal regulations. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Experience: Service Technician (For Motorcycle: 3 years (Preferred) Work Location: In person Application Deadline: 31/07/2025 Expected Start Date: 31/07/2025
Job Description of Tele caller · Make outbound calls to prospective customers who have shown interest in buying vehicles, vehicle services, or parts. · Answer inbound calls from customers inquiring about vehicle models, pricing, promotions, and availability. · Identify potential leads by contacting customers who have expressed interest in vehicles or services via online inquiries, advertisements, or events. · Qualify leads by gathering customer information, understanding their needs, and promoting the appropriate vehicles or services. · Provide detailed information about various automobile models, features, prices, financing options, and promotions to customers. · Upsell or cross-sell related products (e.g., car accessories, service packages, warranties). · Follow up with customers who have shown interest in specific vehicles or services, answering any questions they may have and encouraging them to take the next step in the purchasing process. · Maintain regular contact with leads, potential buyers, and customers for scheduled service reminders, test drives, and new promotions. · Schedule test drives, service appointments, or consultations with sales representatives for interested customers. · Work closely with the sales team to convert leads into sales by ensuring that prospects are provided with accurate and timely information. · Assist in promoting ongoing deals, sales events, or special promotions related to vehicles or services. · Maintain accurate records of customer interactions, preferences, inquiries, and follow-up activities. · Use CRM software to track and update customer data, ensuring efficient lead management and communication. · Collect customer feedback, objections, and preferences to help the marketing and sales teams improve strategies and offerings. · Provide daily/weekly reports on call outcomes, lead conversions, and sales figures. · Address customer concerns or complaints about vehicles, pricing, services, or dealership processes, offering solutions in a professional manner. Skills Required: Strong communication skills (both verbal and written), with the ability to explain complex automobile features in a simple manner. Customer service orientation and active listening skills. Basic understanding of automobile models, features, and pricing. Persuasion and negotiation abilities to convert leads into sales. Good organizational and time-management skills to handle multiple leads and follow-ups. Proficiency with CRM software and other office tools. Problem-solving attitude, especially for customer concerns. Qualifications: High school diploma or equivalent; a bachelor’s degree is a plus. Previous experience in telecalling, customer service, or sales (preferably in the automobile or related industry). Knowledge of automobile industry trends and products is an advantage. Job Type: Full-time Pay: ₹13,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Application Deadline: 24/08/2025 Expected Start Date: 25/08/2025
Oversee and manage the end-to-end warranty claims process, from the submission of claims to their resolution. Ensure that all claims are submitted accurately, with complete documentation, and within the stipulated timeframes. Work closely with the service team to ensure that all warranty repairs are completed in compliance with BMW’s standards and warranty guidelines. Serve as the main point of contact for customers regarding warranty issues, providing clear communication about claim status, approvals, and next steps. Address customer complaints related to warranty issues and ensure resolution in a timely and professional manner. Ensure customers are kept informed about the progress of their warranty claims and are satisfied with the resolution process. Ensure that all warranty claims are documented accurately, including the nature of the fault, parts replaced, labor hours, and repair procedures. Maintain detailed records of warranty claims, approvals, rejections, and resolutions for future reference and audits. Prepare and submit regular reports to management on warranty claim trends, common issues, and cost analysis. Ensure that all warranty claims are processed according to BMW’s warranty policy, guidelines, and procedures. Monitor the warranty performance, including the quality of work and parts used in warranty repairs, and ensure compliance with BMW standards. Stay updated on changes to BMW’s warranty policies and ensure that the service team is well-informed. Ensure that the necessary parts and resources are available for warranty repairs and that they are sourced from authorized suppliers. Work closely with the parts department to ensure that the correct parts are used in warranty repairs and that parts are returned as needed for warranty claims. Oversee labor time tracking for warranty jobs and ensure that all labor hours are accounted for correctly. Coordinate with BMW’s warranty audit team to ensure compliance with warranty requirements and address any discrepancies. Conduct internal audits of warranty claims to ensure proper documentation and adherence to procedures. Identify recurring issues in warranty claims and work with the service team to address root causes, implementing corrective actions where needed. Provide training to the service team on warranty procedures, documentation requirements, and best practices for handling warranty claims. Ensure that all team members are up to date on warranty policies and any changes or updates to BMW’s guidelines. Foster a culture of accountability and customer satisfaction within the warranty team. Analyze warranty claim data to identify patterns, trends, and opportunities for improvement in service quality and parts performance. Work closely with the service manager and other departments to streamline warranty processes and improve efficiency. Provide recommendations for improving customer satisfaction related to warranty issues and claims management. Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Provident Fund Experience: Warranty Incharge: 3 years (Preferred) Automobile field: 5 years (Preferred) Work Location: In person Application Deadline: 31/07/2025 Expected Start Date: 01/08/2025