JSB Homemakers

Job Descriptions JSB Group (Real Estate) Job Description – Executive – CRM Company: JSB Group Department: CRM Role: Back office Work Industry: Real Estate / Construction Experience: 1 – 3 years Salary: As per industry standards Employment Type: Full-time Job Summary We are looking for a diligent and detail-oriented CRM Executive to handle day-to-day Customer operations for our real estate projects. The role including the handling of Booking Forms, Receipts, NOCs, and Demand Letters, Manage Data Entry. Key Responsibilities - Maintain day-to-day Booking form entries in ERP software, preferably in Farvision ERP software. - Building and maintaining strong, positive relationships with customers to ensure satisfaction and loyalty. - Working with sales and marketing teams to align strategies and improve customer engagement. - Generating reports on customer interactions, satisfaction, and other relevant metrics. - - Organize and maintain supporting documentation digitally Desired Candidate Profile - Proficient MS Excel and Data - Strong attention to detail and time management - Ability to handle multiple projects and deadlines - Prior experience in real estate or construction domain is a plus Skills Required for CRM Roles : • Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and team members. • Analytical Skills: The ability to analyze data, identify trends, and make data-driven decisions. • Problem-Solving Skills: The ability to identify and resolve customer issues effectively. • Technical Skills: Proficiency with CRM software and other relevant technologies. • Customer Service Skills: A strong understanding of customer service principles and practices. • Sales and Marketing Knowledge: Familiarity with sales and marketing principles is helpful.