Jr Customer Service Executive - Provisioning & Configuration

0 - 2 years

Pune

Posted:6 days ago

Apply

Job Description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre/Mobile services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes Section Title: Minimum qualification & experience Technical/ Engineering degree with 0-2 years of experience B.Eng. or B.Tech. in Electronics/ Computer science/ Telecommunications related disciplines. Section Title: Other knowledge/skills Experience in Fibre/Mobile Network planning & Design Expertise on various telecommunication /Wireless Technologies Good Knowledge in various products offered by service provider Good Knowledge in Various Ms office Applications Section Title: Technical Competencies 1. Candidate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber/Mobile Network and Geographical information system and its tools such as Auto CAD, Small world, Arc GIS, PEGA/SAP etc. Should have detailed knowledge about Fiber/Mobile network planning, Designing and As-builts, Quantity Surveying and Supplier management. Candidates have PMO skills considered as Additional value. 2. Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders. 3. Should have Knowledge about Radio base station and its components. Should co-ordinate with the Field engineer to ensure the actions are aligned with 100% SLA & Quality Section Title: Key Responsibilities Support Fiber/Mobile Planning and Design To update GIS systems with the As-built documents received To update PEGA/SAP Tools with PO and Invoice Details To co-ordinate with On-shore stake holder Suppliers to complete the Assigned works on time To maintain SLA and FTR 100% To maintain Self data and customer data secured and without error. To be active in Customer and internal meetings

Skills Required

Customer Service Network Services Service Engineering B.tech Computer Science MS Office Telecom Network Architecture Auto CAD SAP Quantity Surveying Supplier Management

Learn the skills this job asks for

See your skill gap for Customer Support / BPO →

Free courses, interview questions and practice for each skill.

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Tata Communications logo
Tata Communications

Telecommunications

Chennai

RecommendedJobs for You