Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
- Candidate should have 0 to 2 years of experience in Telecom/ISP domain
Basic understanding of telecom standards & protocols
Knowledge on Microsoft Office applications
Coordination skills and taking the right approach logically
Responsible for Delivery of services for international customers
OLO - Delivery Management
Supplier co-ordination for service delivery
Ensures that all installation functions are performed in a timely fashion to meet agreed SLA s.
Perform escalation management, wherever necessary and in case project is in jeopardy.
Customer communications and KCIs (Keep Customer Informed)
Ensure customer-end service readiness
End to end order management for smooth delivery
Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
Strong Verbal and written communications skills
Minimum Qualifications & Experience
- Graduate with 0-2 years of experience
Other Knowledge & Skills
Key Responsibilities
- Maintain daily activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.
