Welcoming clients, or guests with a warm and professional demeanor. Following security protocols, managing visitor logs, and issuing access badges. Promptly answering calls, taking messages, and directing calls to the appropriate personnel. Providing information, answering questions, and resolving basic service issues. Keeping directories up-to-date for internal and external reference.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records. Communication Skills: Excellent written and verbal communication skills for interacting with customers and team members. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with sales-related software and tools. Attention to Detail: Ability to ensure accuracy in all tasks, including order processing and data entry. Problem-Solving Skills: Ability to identify and resolve issues related to orders, customer inquiries, or other sales-related matters.
Process sales orders and follow up on order status using the company’s ERP software. Maintain and update sales and customer records in Excel and ERP systems. Generate regular sales reports and dashboards for management review. Ensure timely communication between the sales team, logistics, finance, and production departments.
1)15-20 counter visit per day is mandatory for each field sales employee. 2) Minimum of 250 counter visits per month is required. 3) 80% productive counter visit on an average per sales (Sept, Oct, Nov Month, criteria will be updated for upcoming season). 4) Ensure 18 days retailing in a month is required. 5) The primary sale must be greater than secondary sale on a monthly basis. 6) Must ensure that team has all 3 colours of particular company prescribed articles. 7) Display all the articles on the counter and share a pic of articles displayed via Field Assist. 8) Minimum 10-15 CTNs retail order is required from each field Sales Team
Track and follow up: Monitor accounts for overdue payments and proactively follow up with clients via phone, email, or field visits to secure timely payments. Resolve issues: Address and resolve billing discrepancies, errors, or disputes raised by clients. Maintain records: Keep accurate and up-to-date records of all payment-related interactions, commitments, and collection status. Collaborate internally: Coordinate with sales, projects, and accounts teams to resolve issues and ensure smooth payment collection processes. Report and escalate: Prepare and share reports on outstanding payments and collection status with management. Escalate long-pending cases to senior team members for further action. Send reminders: Issue payment reminders to clients through various channels, such as email, SMS, or WhatsApp