Job Description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Monitor and ensure timely reporting and escalation of transactions in accordance with established policies and procedures. Serve as either maker, checker, or authorizer of the transactions received, ensuring that transactions are completed accurately and that high-value, urgent transactions are prioritized. Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors, following the escalations matrix for identified issues. Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations. Assist in issue resolution and provide incident report in case of errors. Identify training and development needs for team members to enhance their skills and capabilities. Be a back-up for other processes within the department. Run assigned process improvement projects. Prepare and present reports to senior management on key performance metrics, operational issues, and strategic initiatives to support decision-making and drive process improvements. Possess knowledge of FATF as a key advantage. Required Qualifications, Skills And Capabilities Bachelor's degree in finance, accounting, business, or related field. Minimum of 5 years of experience in cash operations, payments processing, or financial services. Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region. Must have understanding of and experience in Payments, Swift, Correspondent banking etc. Must have experience in MTS application. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels. Proven leadership abilities, including team management, coaching, and performance evaluation. Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills Fluent written and oral communication skills in English. Ability to multi-task and monitor critical transactions cut off, regulatory and control processes effectively Preferred Qualifications, Skills And Capabilities Tableau, Alteryx knowledge is an added advantage About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will have the primary responsibility to support the day-to-day operations for the Payments Investigations Function. You will report to an associate of the function and your role will involve investigating and resolving Client Investigation inquiries pertaining to wire transfers on Chase branches for Treasury Clients. Job Responsibilities Ensure investigations and transactions are processed in accordance with documented procedures. Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met. Process manual instructions received on fund/wire transfers for global currencies. Analyze information to determine the accuracy and completeness of data. Assist in the training/education of other members in job functions/procedures relating to the unit. Process any required back-up tasks relating to production, identifying ways to improve current work practices. Review, research, and pass manual entries to resolve funds transfer inquiries. Interact with clients or the Client Service team as and when required to provide or receive updates on wire transfer inquiries. Work with minimum supervision and act on own initiative to identify tasks to be undertaken. Participate in the rotation of functions within the group ensuring no degradation to work flows. Required Qualifications, Skills And Capabilities Graduate with good academic record. Experience and a working knowledge of various aspects of International Payment Processing Operations. Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player. Excellent written & oral communication skills in English. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. An acute client focus with a good analytical approach. Knowledge of working on Computers, MS Access, Excel, PowerPoint, and Word. Preferred Qualifications, Skills And Capabilities Working Knowledge of SWIFT & international payment conventions & practices is preferable. 2 years of experience in a back-office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description You are a strategic thinker passionate about driving solutions in financial analysis. You have found the right team. As a Associate in the UK Legal Entity Stats team, you will be responsible for preparing/reviewing UK GAAP financial statements for all UK LE’s. Job Responsibilities Manage financial reporting deliverables, ensuring completeness, timeliness, and accuracy of LE accounts in accordance with IFRS. Work closely with PwC auditors to resolve issues and meet deadlines. Prepare board reports and present them to the Board of Directors and senior management. Prepare and present clear and concise status updates to senior management. Support technical UK GAAP/IFRS accounting analyses, including accounting memos and templates. Support various projects and initiatives impacting the legal entity, including product, infrastructure, regulatory, compliance, and other business-driven initiatives. Ensure accounting and reporting controls are maintained and actively work to improve them. Contribute to the re-engineering and standardization of processes. Develop operating models and policy frameworks with a focus on specific control enhancement areas. Participate in and drive ongoing legal entity strategy and simplification initiatives. Support the team in establishing key priorities, enhancing team knowledge, and building resiliency through required training and development. Maintain key stakeholder relationships, both internally and externally, including auditors, Corporate Accounting Policy team, Tax, Regional LEC, and Corporate Secretarial. Prepare and review XBRL for all entities. Manage and support the 10K audit for Nostro, expenses, etc. Support business units in adapting the entity’s ledgers and system requirements to specific business initiatives. Coordinate all legal entity activity with key internal experts such as tax, legal, etc. Required Qualifications, Capabilities, And Skills Successful candidate should have a technical accounting foundation and knowledge of audit procedures Committed, conscientious & self-motivated individual who can demonstrate initiative, multi-tasking and problem-solving abilities Logical and analytical skills with a control focus and regard for attention to detail Strong appreciation for escalation and risk awareness Excellent organizational skills and the ability to work and manage a team to tight deadlines, whilst maintaining a high degree of accuracy and quality Critical thinking required to challenge processes and suggest alternative approaches. Solve for ad hoc queries and recommend effective controls Excellent written and verbal communication skills, and ability to deal with colleagues / stakeholders of all levels Project Management capabilities Preferred Qualifications, Capabilities, And Skills Chartered Accountant with minimum 7 years of experience preferably from Accounting / Audit / Banking & finance function Experience with Big 4 consultants preferred. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description You are a strategic thinker passionate about driving solutions in Product Control . You have found the right team. As a Product Control Associate in our Finance team, you will spend each day defining, refining and delivering set goals for our firm. You will play a crucial role in ensuring accurate financial reporting and compliance by analyzing revenue and balance sheet data and supporting strategic business initiatives. Job Responsibilities Prepare and review financial metrics/presentations for board meetings, finance meetings and local management reporting, ensuring data accuracy and timely delivery. Assist with audit cycle reviews and ensure compliance with internal and external audit requirements. Ensure adequate controls are in place to meet safeguarding requirements for Client Money accounts. Support the preparation and review of wind down plans, capital adequacy plans, and liquidity analysis for entities primarily supporting the Merchant acquiring business. Conduct monthly close activities, including financial data review, variance investigation, fluctuation analysis, and preparation of financial reporting deliverables. Enhance month-end processes to improve transparency and efficiency in financial results. Serve as a resource for project management and support various business initiatives. Collaborate with Business Managers, Product Managers, and Financial Controllers to monitor and escalate risks appropriately. Contribute to the end-to-end control framework of the business and function. Required Qualifications, Capabilities, And Skills Qualified accountant with 4 years of experience in the Financial Services industry, having Financial reporting or Product Controller experience. Excellent communication skills and executive presence. Strong analytical and problem-solving skills with attention to detail and control focus. Ability to work effectively under tight timeframes and pressure. Strong interpersonal, communication, and team-building skills. Ability to work in a matrix organization with limited local oversight. Proven skills in identifying and resolving control issues impacting financial results. Preferred Qualifications, Capabilities, And Skills Good knowledge of Treasury Services products and processes, including Merchant Acquiring business , cash management, payment clearing processing, and liquidity management. Proficiency in digital solutions, particularly Alteryx and Tableau. Proficiency in Microsoft Office (especially Excel and PowerPoint) Good knowledge of the SAP system. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description Step into the role of Executive Director, Head of Business Intelligence & Offshore Analytics, and lead our offshore team in shaping the future of our Business Banking business. You'll be responsible for all aspects of our Business Intelligence and production reporting, managing analytics and data resources, and implementing BI/reporting, analytics, AI/ML, and data strategies. With your strong analytical skills and expertise in financial services, you'll tackle complex problems, develop innovative solutions, and make a significant impact on our business. As an Executive Director, Head of Business Intelligence & Offshore Analytics within our Business Banking team, you will be responsible for leading customer-centric development, inspiring innovative solutions, and shaping the future with your strategic vision. Your role will involve leading our offshore team and managing all aspects of our Business Intelligence and production reporting for Business Banking stakeholders. This position requires a blend of consultation and leadership in the development and implementation of BI/reporting, analytics, AI/ML, and data strategies throughout our Business Banking business. You will be tasked with solving complex problems that lack defined solutions, requiring your team to assess and understand the situation, then develop BI/reporting, analytics, AI/ML, and data solutions to proactively address it. Job Responsibilities Develop and support innovative BI/reporting, analytics, data strategies and AI/ML for Business Banking that will leverage new and existing data sources related to customers, products, accounts, transactions, channels. Manage all Business Intelligence and reoccurring reporting that supports Controls, Products, Marketing, Sales and CAO stakeholders Interface directly with senior executives in Product, Sales, Marketing, Controls, Finance, Strategy, and Data & Analytics teams across the organization Solve key business problems by leading the practical application of BI/data visualization, data sciences/analytics, and data design efforts Mentor, develop, and lead our Offshore team of talented advanced analytics, BI, and data professionals Understand client’s business challenges to efficiently structure practical solutions that create favorable business impact Develop AI/ML/LLM solutions to support use cases to support our BB clients and D&A needs Innovate with the customer and business impact in mind Partner with with multiple business partners, clients, and senior executives skillfully and communicate with them at their level of analytical/technical understanding Required Qualifications, Capabilities, And Skills BS Degree in a quantitative field and 10+ years of producing and overseeing advanced BI and analytics work to include people management and development Global and US Financial Services experience to effective manage Offshore resources to support and own end-to-end functions, and enhance team integration with key stakeholders Experienced in the practical use of customer/account data, channel usage, and client profitability for analytics, segmentation, management insights, loan and product pricing, and sales management to drive market share growth and profitability improvements Seasoned Analytics professional with broad knowledge of quantitative and analytical concepts, methods, tools, and technologies Proficiency in data analysis languages (i.e. Python, SAS, Java, R, JavaScript, C++, Scala) relational databases/tools (i.e. SQL, Teradata, Snowflake, Data Bricks), and BI/Reporting tools (i.e. Tableau, Alteryx, etc) Experience with Public and Private Cloud platforms such as AWS, Azure, etc. Robust technical experience in data extraction, transformation, and load (ETL) processing Hands-on experience in delivering BI/reporting, analytics and insights to multiple levels of management supporting Product, Strategy, Finance, and Sales Demonstrates well-rounded skills in a variety of areas including: time series analysis, learning algorithms, dimensionality reduction, experimental design, A/B and multivariate testing, and matched pairs analytics Skilled at creating impactful presentations in a consultative and influential manner at the executive level Strong controls mindset and experience Preferred Qualifications, Capabilities, And Skills MBA, Master's, or PhD in a quantitative field preferred: Statistics, Applied Mathematics, Computing and Information Theory, Econometrics, Biostatistics, Operations Research, or Industrial / Electrical Engineering Financial Service industry experience desired, but we are open to evaluating candidates with strong analytics backgrounds from other industries Strong knowledge of Consumer/Wealth/Investment/Small Business products and services, including deposits, lending, cash management, investments, credit cards and merchant services Strong Management experience, including teams that are located offshore ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Show more Show less

Job Description At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day. As a Fraud Recovery Specialist at Chase, you will not only play a pivotal role in maintaining our profitability but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company. Job Responsibilities Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures Required Qualifications, Capabilities, And Skills Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma(10+2),HSC or GED required Preferred Qualifications, Capabilities, And Skills Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Call Center, Banking or Finance industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. Show more Show less

Job Description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers Job Summary As a Client Data Specialist within our KYC quality reviewer team, you will be reviewing the records completed by the production team to ensure all client KYC records are compliant with regulatory standards. You will ensure high quality and timely completion of all client-level due diligence and assist in end-to-end operations review. This role will require you to perform research to ensure a client’s KYC profile is appropriately updated and any discrepancies or issues with the profile escalated to the appropriate lines of business. Job Responsibilities Analyze confidential client data from both public and internal sources to ensure compliance with KYC requirements. Understand and apply the firm's KYC requirements, including various due diligence processes such as Customer Identification Program (CIP), Standard Due Diligence (SDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD), and Product Due Diligence (PDD). Identify discrepancies in KYC records, suggest necessary amendments, and escalate any Anti-Money Laundering (AML) red flags to the compliance team. Ensure that all record reviews are completed within specified deadlines and Service Level Agreements (SLAs). Review of confidential client data via publically available and internal sources Maintain high standards of customer service while handling sensitive information, ensuring confidentiality for both internal and external clients. Compare and contrast differences within KYC records , highlight amendments required to production team and also highlight escalate to compliance incase of AML Red flags Handle and maintain confidential client documentation. Demonstrate ability to comprehend the KYC risk factors and draft the overall risk summary for the client'. Required Qualifications, Capabilities And Skills Bachelor’s Degree and/or Graduate Degree Knowledge of KYC is essential with at least 2 year’ experience (Audit, Control, Risk, AML, and Research may also be areas of experience) Strong research, analytical and comprehension skills, with ability to analyze large amounts of data Client focused with strong customer service skills (e.g. oral and written communication skills) Ability to multi-task and meet deadlines against a high volume work schedule ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description We're seeking a detail-oriented leader who thrives in the weeds and has a proven track record of successfully driving innovation in an agile environment. As a Product Director in Home Lending , you'll lead the charge in creating products and features that captivate and delight customers. You'll harness your expertise to challenge the status quo, eliminate obstacles, and cultivate a culture of continuous innovation. You’ll partner with cross-functional teams to deliver transformative solutions and deliver best-in-class products. Join us in redefining the future of Home Lending! Job Responsibilities Define and Prioritize Product Backlog: Work closely with stakeholders to gather requirements, define user stories, and prioritize the product backlog to ensure alignment with business goals and customer needs. Collaborate with Development Teams: Engage daily with engineering and design teams to set strategy, clarify requirements, provide feedback, and ensure that product increments are delivered on time and meet quality standards. Conduct User Research and Testing: Organize and participate in user research sessions and usability testing to gather insights and validate product features, iterating based on feedback. Facilitate Agile Ceremonies: Lead and participate in agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team collaboration and continuous improvement. Monitor Product Performance: Analyze product performance metrics and user feedback to identify areas for improvement and make data-driven decisions to enhance the product. Communicate with Stakeholders: Regularly update stakeholders on product progress, challenges, and upcoming priorities, ensuring transparency and alignment across the organization. Develop Product Roadmaps: Create and maintain product roadmaps that outline the strategic direction and key milestones, ensuring they are communicated and understood by all relevant parties. Stay Informed on Industry Trends: Continuously research and stay informed about industry trends, competitor products, and emerging technologies to identify opportunities for innovation and differentiation. Required Qualifications, Capabilities, And Skills Customer-Centric Mindset: Demonstrate a deep understanding of customer needs and pain points, uncovering root cause, and use this knowledge to guide product development and prioritize features that deliver maximum value. Visionary Leadership: Ability to articulate a clear product vision and strategy that aligns with the company's goals, and inspire cross-functional teams to work towards achieving it. Data-Driven Decision Making: Proficiency in using data and analytics to inform product decisions, measure success, and iterate on product features to improve user experience and business outcomes. Collaboration and Communication: Strong skills in collaborating with engineering, design, and business teams, and effectively communicating product goals, priorities, and progress to stakeholders at all levels. Technical Acumen: A solid understanding of the technical aspects of product development, enabling effective collaboration with engineering teams and informed decision-making regarding technical trade-offs. Agile Methodology Expertise: Experience in working within agile frameworks, such as Scrum or Kanban, to manage product backlogs, plan sprints, and ensure timely delivery of high-quality product increments. Problem-Solving Skills: Ability to identify root cause over symptom problems, formulate real problem statements and address product challenges creatively and efficiently, ensuring that solutions align with both user needs and business objectives. Market and Competitive Analysis: Conduct thorough market research and competitive analysis to identify opportunities for differentiation and innovation, and incorporate these insights into the product roadmap. Preferred Qualifications, Capabilities, And Skills Bachelor's Degree in a Relevant Field: A degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience. Previous experience in user experience design and solution design Proficient in Figma, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Show more Show less

Job Description There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Employee Platforms team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. Job Responsibilities Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team Contributes to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 3+ years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Preferred Qualifications, Capabilities, And Skills Ability to initiate and implement ideas to solve business problems Passion for learning new technologies and driving innovative solutions ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Show more Show less

Job Description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. Job Summary As a Client Data Analyst within our KYC/AML team, you will be responsible for understanding and implementing KYC standards, guidelines, policies, and procedures. You will handle and maintain confidential client documentation, collect and verify confidential client data, and review client data/processes to meet firm-wide quality standards. This role provides an opportunity to engage with the Middle office and be part of KYC/AML interactions, offering a challenging and rewarding environment for growth and development. Job Responsibilities Understand and implement of KYC standards, guidelines, policies, and procedures. Handle and maintain confidential client documentation. Understand the firm’s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD) Review of client data/processes to meet firm wide quality standards Interpret alerts and communicating to management when applicable Engage with Middle office and be part of KYC/AML interactions to complete the case as per the timeline. Required Qualifications, Capabilities And Skills Bachelor’s Degree or Graduate Degree. Knowledge of KYC is essential with at least 2 years’ experience (Audit, Control, Risk, AML, and Research may also be areas of experience) Strong research, analytical and comprehension skills, with ability to analyze large amounts of data Client focused with great customer engagement skills Experience in adhering to controls and compliance standards Self-starter with high levels of commitment & motivation to work with data, fix issues and achieve success in a team environment About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description Loan Servicing Manager - Associate role, a pivotal position within our Loans group. This role is integral to our team, offering the opportunity to engage with various facets of banking operations. As a Loan Servicing Manager - Associate, you will be responsible for executing specific tasks and requirements, contributing to the seamless functioning of our banking office. Join us to make a significant impact and gain valuable exposure in the financial industry Job Summary As a Loan Servicing Manager - Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). Your responsibilities will include supervising processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations. Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution. Supervise processes including Deal Closing, Drawdowns, Rollovers, and more. Ensure adherence to QUALITY & QUANTITY SLAs with a robust workflow model. Serve as the SME, handling complex queries and routing them to onshore teams if needed. Implement a Knowledge Management model with SOP maintenance and training. Drive 100% compliance with Process Policies, Guidelines, and Controls. Motivate and support team members to achieve their goals and identify high-potential employees. Identify alternatives and options for addressing issues and exploring scenarios. Collaborate effectively with colleagues, leveraging diverse skills to achieve goals. Identify training needs for process and soft skills to enhance performance. Ensure team depth with trained backups for critical work queues. Required Qualifications, Skills And Capabilities Hold a bachelor's degree with minimum 10 years of relevant loan servicing experience in syndicated loans or the financial industry. Possess knowledge of loan systems like Loan IQ Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems. Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive projects effectively, showcasing strong people, performance, and escalation management skills. Preferred Qualifications, Skills And Capabilities Influence and lead conversations effectively with stakeholders. Demonstrate executive presence by summarizing, recommending, and presenting issues and solutions to senior management. Cultivate strong interpersonal and communication skills for domain learning. Apply analytical thinking and problem-solving skills to challenges. Understand product lifecycle and area product management. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description You are a strategic thinker passionate about driving solutions. You have found the right team. As a Reference Data Analyst within the Documentation Management team, you will not only guide and support a team of Operations Analysts but also roll up your sleeves and dive into the work alongside your team. Your leadership will be key in ensuring the team efficiently reviews legal documentation and inputs key parameters into our systems. You will work closely with various internal functions to resolve issues promptly and contribute to developing an efficient operating framework. Job Responsibilities Lead by example, actively participating in daily tasks. Foster a collaborative and productive work environment. Participate in the review of legal agreements such as ISDAs and CSAs, ensuring accurate extraction and indexing of key parameters. Work directly with internal functions like credit and legal to resolve disputed points within set time-frame parameters. Engage closely with key partners in legal, business, operations, and technology to enhance operational efficiency. Collaborate with the regional Legal Operations Department, business units, and other stakeholders to support ISDA Master Agreement negotiations and transactions. Drive team productivity and quality by setting high standards and actively participating in quality assurance processes. Ensure the accuracy and compliance of all agreements/documents processed. Required Qualifications, Capabilities And Skills Demonstrate a minimum of 3 years of proven experience in Derivatives Master Agreements and trade-related documentation within an investment banking or law firm environment. Hold a bachelor's degree or above. Understand derivative legal documents like ISDA and CSA excellently Exhibit proficiency in MS Office. Communicate effectively with strong verbal and written skills. Multi-task, prioritize issues, and execute tasks efficiently. Approach teamwork strongly, with the ability to work independently when needed. Drive tasks to completion with strong organizational skills and a deadline-driven mindset. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Specialist within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Process Swift/ISO payments, including local and FX, serial, and cover payments. Clear cheques, including inward, outward, and collection products. Support payment activities such as manual instruction validation, Nostro reconciliation, EOD reconciliation, and fund control checks. Monitor process mailbox and manage queries/escalations. Monitor and clear processing queue. Maintain accuracy in production. Perform quality checks on a regular basis. Follow regulatory and process requirements and maintain Standard Operating Procedures. Ensure exception procedures are followed for every process deviation. Complete assigned tasks within expected timelines. Ensure TAT is met for processes handled. Coordinate with stakeholders, including service/product and regional management. Maintain MIS/productivity tracker. Ensure timely escalation is performed in case of issues. Assist PVT during weekends (as and when required). Required Qualifications, Skills And Capabilities Knowledge of SWIFT / ISO & Cheque product. Knowledge in Nostro recon and monitoring Work experience of minimum3 years in similar role/function. Graduate and above. Flexibility in working hours / days. Should be familiar with AI tools. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Product Owner team to partner with the Business. As a Digital Transformation Product Owner within the Product Owner team, you will be responsible for leading the development and implementation of digital initiatives that enhance the efficiency, scalability, and customer experience of wholesale lending operations. You will be a strategic thinker with a deep understanding of lending processes, digital technologies, and agile methodologies to promote innovation and improve business outcomes. Job Responsibilities Define and communicate the vision and strategy for digital transformation projects within wholesale lending and Align digital initiatives with the organization's overall goals and objectives, focusing on improving lending processes and customer satisfaction Collaborate with business leaders, lending teams, IT departments, and external partners to gather requirements and prioritize initiatives. Ensure alignment with business needs and manage stakeholder expectations, particularly in the context of lending operations. Create and manage the product backlog, prioritizing items based on business value, regulatory requirements, and strategic importance. Work closely with development teams to ensure timely delivery of digital solutions that enhance lending operations. Utilize agile methodologies to manage the development and delivery process, ensuring flexibility and responsiveness to changing business needs. Facilitate agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Focus on enhancing the user experience for both internal teams and external clients by incorporating feedback and insights into the design and development process and Collaborate with UX/UI designers to create intuitive and efficient digital experiences for lending platforms. Define and track key performance indicators (KPIs) to measure the success of digital transformation initiatives in wholesale lending and Use data-driven insights to make informed decisions and drive continuous improvement in lending processes. Lead change management efforts to ensure successful adoption of new digital tools and processes across lending operations and Provide training and support to end-users, including lending officers and clients, as needed. Promote a culture of continuous improvement by encouraging innovation and staying up-to-date with the latest digital trends and technologies in the lending industry. Required Qualifications, Capabilities, And Skills Bachelor's degree in Business, Finance, Information Technology, or a related field. Proven experience as a Product Owner or similar role in digital transformation projects within the financial services or lending industry. Strong understanding of wholesale lending processes, digital technologies, and agile methodologies. Excellent communication and collaboration skills. Ability to manage multiple projects and priorities simultaneously. Experience with product management tools such as Jira, Trello, or similar. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the AI/ML & Data Platform team , you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job Responsibilities Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on software engineering concepts and 3+ years applied experience Hands on experience in Java, Springboot, Micro-Services Hands-on practical experience in system design, application development, testing, and operational stability Proficient in coding in one or more languages Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Preferred Qualifications, Capabilities, And Skills Familiarity with modern front-end technologies Exposure to cloud technologies Experience working on AWS, Kubernetes and ReactJS is a plus Familiar with software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Show more Show less

Job Description You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you. As a Software Engineer II at JPMorgan Chase within the Corporate Technology, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role. Job Responsibilities Executes standard software solutions, design, development, and technical troubleshooting Writes secure and high-quality code using the syntax of at least one programming language with limited guidance Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems Adds to team culture of diversity, equity, inclusion, and respect Required Qualifications, Capabilities, And Skills Formal training or certification on React UI Development concepts and 2+ years applied experience Proven experience as a React UI Developer or similar role. Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model. Thorough understanding of React.js and its core principles. Experience with popular React.js workflows (such as Flux or Redux). Familiarity with RESTful APIs. Knowledge of modern authorization mechanisms, such as JSON Web Token. Familiarity with front-end build tools, such as Webpack, Babel, etc. Ability to understand business requirements and translate them into technical requirements. Strong problem-solving skills and attention to detail. Excellent communication and teamwork skills. Preferred Qualifications, Capabilities, And Skills Experience with TypeScript. Familiarity with code versioning tools such as Git. Experience with testing frameworks like Jest or Mocha. Understanding of responsive design principles ABOUT US Show more Show less

Job Description The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required Qualifications, Skills And Capabilities Hold a Bachelor's degree minimum 5 years of relevant loan servicing experience, Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred Qualifications, Skills And Capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Job Description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Functional Testing team to partner with the Business. As a Product Servicing-Functional Tester - Associate in our team, you will be responsible for defining, creating, and executing test scenarios for monthly releases. You will collaborate with teams to understand requirements, ensure deliverables meet quality standards, and suggest improvements to testing processes. This role provides an opportunity to demonstrate your commitment to quality, ownership, and accountability, and to go the extra mile for deliverables. Job Responsibilities Develop and execute test scenarios for monthly product releases. Conduct sanity and regression testing, assessing impacts from partner app changes. Collaborate with teams to understand requirements and communicate testing progress. Ensure deliverables meet quality standards; document and resolve defects. Suggest improvements to testing processes and stay updated with industry trends. Required Qualifications, Capabilities And Skills Minimum 6 years of experience in functional testing. Strong understanding of testing methodologies; experience with test management tools. Excellent analytical, problem-solving, and communication skills. Zeal to succeed and willingness to go the extra yard for deliverables. Preferred Qualifications, Capabilities And Skills Experience in Lending is preferred. Knowledge of Loan systems like Loan IQ and ACBS is a plus. Detail-oriented, proactive, and self-motivated. Strong sense of responsibility and commitment to deadlines. Ability to adapt to a fast-paced environment. About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

JOB DESCRIPTION Join us for an exciting opportunity to advance your career as a Quant Analyst Associate, driving impactful business insights. As a Quant Analytics Associate within the Data and Analytics team, you will collaborate with cross-functional teams to deliver timely insights that enhance customer engagement and business performance. You will nurture a culture of continuous experimentation and innovation. Job Responsibilities Synthesize large data from various sources to derive actionable insights for business functions. Solve business problems through fact-based and scientific analytics. Define metrics, evaluate results, and draw business insights. Evaluate and implement new tools for data collection, analysis, and reporting. Present key findings and recommendations to senior stakeholders to enable decision-making. Required Qualifications, Capabilities, and Skills Bachelor's degree in statistics, business analytics, finance, economics, mathematics, or engineering. 4+ years of analytics experience in a financial services firm or consulting firm supporting financial firms. Proficiency in data querying (Snowflake SQL/Python), Alteryx, and Tableau. Ability to navigate loosely defined business problems independently. Deliver persuasive presentations using data-driven storytelling techniques. Preferred Qualifications, Capabilities, and Skills Strong grasp of big data disciplines, AWS, Agile (scrum) methodologies, and new technologies. Effective communication with senior leaders to enable collaboration and decision-making. Flexibility, adaptability, and ability to manage and deliver in a fast-paced environment. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

JOB DESCRIPTION Join our Lending Product Development Team as a Product Associate, where innovation meets excellence in Wealth Management. As a Lending Product Associate within the Wealth Management Team, you will support product development and lifecycle management for credit documentation. You will gather insights, conduct research, and manage the product backlog. Collaborate with cross-functional teams to align products with customer needs and business goals. Job Responsibilities: Assist in developing strategies and visions for credit documentations that deliver value to financial institutions and clients. Support discovery efforts and research using design thinking approaches to uncover solutions for the challenges and integrate them into the product roadmap. Maintain and develop a product backlog that supports the overall strategic roadmap for the product. Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Assist in the testing and release management strategy and Product testing. Support the product owner and senior team members in their daily tasks and responsibilities. Facilitate collaboration and communication within the team and with other departments particularly those involved in risk management and compliance. Act as a point of contact for product-related queries and updates. Seek opportunities to improve processes and enhance productivity and product quality. Utilize design thinking methodologies to help de-risk credit documentation strategies and product investments by validating assumptions early and iterating based on user feedback. Required qualifications, capabilities, and skills : Graduate with 5+ years of experience in Banking / Financial Services or a related field. Strategic and analytical thinker with a drive towards execution and results. Understanding of product strategy and roadmap development. Familiarity with the product development lifecycle and agile methodologies. Basic data analytics and digital skills to support business transformation. General market and product knowledge, with an interest in industry trends. Willingness to learn and apply innovation and design thinking techniques. Preferred qualifications, capabilities, and skills : Influencing skills to manage a variety of stakeholders from different functions. Team player who proactively shares knowledge and information within and outside the function and can manage other team members. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.