Role Overview The CRM Executive is responsible for managing and strengthening customer relationships, ensuring high levels of satisfaction, and supporting effective communication between the institution and its stakeholders. This role involves handling inquiries, maintaining accurate records, coordinating with departments, and ensuring a smooth experience for parents, students, and other stakeholders. Key Responsibilities Manage and update the Customer Relationship Management (CRM) system with accurate and timely data. Handle incoming inquiries (calls, emails, walk-ins) and provide prompt, professional responses. Build and maintain positive relationships with parents, students, and prospective clients. Follow up on leads and convert inquiries into admissions/enrollments. Track, monitor, and report on customer interactions and feedback. Coordinate with academic, administrative, and support departments to address queries and concerns. Ensure smooth communication during events, admissions, fee reminders, and other parent-related interactions. Support in the design and implementation of communication strategies (SMS, email, WhatsApp, calls). Prepare and share MIS reports on leads, conversions, follow-ups, and satisfaction levels. Maintain confidentiality of student/parent information and uphold the institution’s reputation. Skills & Competencies Strong communication and interpersonal skills. Good command over English and [local language]. Proficiency in CRM software, MS Office (Excel, Word, PowerPoint). Ability to manage data, prepare reports, and analyze trends. Problem-solving attitude with a customer-first mindset. Organizational and time-management skills. Qualifications Bachelor’s degree in Business Administration, Marketing, Communication, or related field. 1–3 years of experience in customer service, CRM, or front-office roles (experience in education sector preferred). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Work Location: In person
Job Summary: The Process Coordinator is responsible for monitoring, evaluating, and improving operational processes to ensure efficiency, quality, and compliance. This role supports cross-functional teams by coordinating workflows, documenting procedures, identifying bottlenecks, and helping implement process enhancements. Preference: Female candidate Key Responsibilities: Coordinate day-to-day operational processes to ensure timely execution and delivery. Monitor workflow and identify areas for process optimization or automation. Work with cross-functional teams to document and maintain standard operating procedures (SOPs). Track process performance metrics. Assist in implementing process improvement initiatives. Ensure compliance with internal policies and industry regulations. Support change management activities, including training and communication. Provide administrative support to process improvement projects as needed. Qualifications: Any Bachelor’s degree 1–3 years of experience in a process coordination, project coordination, or operations role. Strong organizational and multitasking abilities. Proficiency in MS Office (Excel, Word, PowerPoint); familiarity with process management tools is a plus. Excellent communication and interpersonal skills. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
Role Overview The CRM Executive is responsible for managing and strengthening customer relationships, ensuring high levels of satisfaction, and supporting effective communication between the institution and its stakeholders. This role involves handling inquiries, maintaining accurate records, coordinating with departments, and ensuring a smooth experience for parents, students, and other stakeholders. Key Responsibilities Manage and update the Customer Relationship Management (CRM) system with accurate and timely data. Handle incoming inquiries (calls, emails, walk-ins) and provide prompt, professional responses. Build and maintain positive relationships with parents, students, and prospective clients. Follow up on leads and convert inquiries into admissions/enrollments. Track, monitor, and report on customer interactions and feedback. Coordinate with academic, administrative, and support departments to address queries and concerns. Ensure smooth communication during events, admissions, fee reminders, and other parent-related interactions. Support in the design and implementation of communication strategies (SMS, email, WhatsApp, calls). Prepare and share MIS reports on leads, conversions, follow-ups, and satisfaction levels. Maintain confidentiality of student/parent information and uphold the institution’s reputation. Skills & Competencies Strong communication and interpersonal skills. Good command over English and [local language]. Proficiency in CRM software, MS Office (Excel, Word, PowerPoint). Ability to manage data, prepare reports, and analyze trends. Problem-solving attitude with a customer-first mindset. Organizational and time-management skills. Qualifications Bachelor’s degree in Business Administration, Marketing, Communication, or related field. 1–3 years of experience in customer service, CRM, or front-office roles (experience in education sector preferred). Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Work Location: In person
Job Summary: The Process Coordinator is responsible for monitoring, evaluating, and improving operational processes to ensure efficiency, quality, and compliance. This role supports cross-functional teams by coordinating workflows, documenting procedures, identifying bottlenecks, and helping implement process enhancements. Preference: Female candidate Key Responsibilities: Coordinate day-to-day operational processes to ensure timely execution and delivery. Monitor workflow and identify areas for process optimization or automation. Work with cross-functional teams to document and maintain standard operating procedures (SOPs). Track process performance metrics. Assist in implementing process improvement initiatives. Ensure compliance with internal policies and industry regulations. Support change management activities, including training and communication. Provide administrative support to process improvement projects as needed. Qualifications: Any Bachelor’s degree 1–3 years of experience in a process coordination, project coordination, or operations role. Strong organizational and multitasking abilities. Proficiency in MS Office (Excel, Word, PowerPoint); familiarity with process management tools is a plus. Excellent communication and interpersonal skills. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person