A Customer Experience Agent (CEA) provides assistance, information, and support to customers regarding products or services. Their primary role is to answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. This often involves interacting with customers via phone. •Good English communication skills (Oral) - Talking to others to convey information effectively •Reading comprehension - Understanding written sentences and paragraphs in work related documents •Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems •Ability to use empathy •Service orientation – Actively exploring ways to help people •Flexible and adaptable •Ability to use desktop system •Ability to take responsibility •Demonstrates patience and self-control •Coordination: Adjusting actions in relation to others' actions
Human Resource Outsourcing (HRO), Customer Relationship Management (CRM) and Consulting. We drive the business growth of our esteemed clients through unique IT, process knowledge and research capabilities in combination with our extensive and varied industry experience. Role & responsibilities 1. Candidate should have experience in Accounts Payable (Payment processing) 2. Good knowledge of GST & TDS, Invoice processing 3. Working knowledge on SAP (Mandate) 4. Should understand GRN Process and bring automations in process 5. PR Review/ P2P Cycle, 2 way Match/ 3 Way Match 6. Invoice processing within TAT 7. Can handle AP helpdesk, Query Resolution, query management. 8. Good in Excel (\Vlookhup /Pivate table / Sumif / Countif / Hlookup) Experience 2-5Yrs of Experience is Accounts Payable( Payment processing) Qualification B.com / M.com / MBA (Pass-out)