Job Description Manager Customer Service and Admin Support Company: Nordisk Clean Solutions AB ( Granuldisk India Pvt Ltd) Location: Bangalore Salary: 7,00,000 per annum + Benefits Role Overview We are looking for a dynamic and detail-oriented Manager Customer Service and Admin Support to manage the complete order lifecycle from inquiry to delivery. The role involves sales support, order management, and cross-functional coordination to ensure smooth operations and excellent customer experience. Key Responsibilities - Sales Support && Order Management - Handle customer inquiries, prepare quotations, and process purchase orders. - Maintain accurate records of orders, quotations, and communications. - Coordinate with kitchen consultants, vendors, and internal teams for smooth execution. - Manage customer queries and email communication promptly and professionally. Coordination && Operations - Liaise with accounts for invoicing and payment-related matters. - Coordinate with the warehouse team for timely order dispatches and local deliveries. - Process vendor invoices and maintain vendor communication. - Place orders to the factory and track production/shipping timelines. Process Management - Handle the entire order cycle from inquiry receipt to final delivery. - Ensure timely updates to customers and sales teams on order status. - Maintain and update operational and sales reports using advanced Excel. Requirements - Graduate in Commerce/Business Administration - 35 years of experience in a similar role (preferably in equipment or B2B industry). - Strong expertise in Microsoft Excel and other office tools. - Excellent communication, organizational, and multitasking skills. - Proven ability to coordinate with multiple stakeholders and meet deadlines. - Knowledge of import and customs process would be an additional benefit. What We Offer - Competitive salary 7 LPA + Benefits. - 5-day working week. - Exposure to international operations and premium commercial kitchen equipment industry. - Opportunity to work with a leading Swedish brand.
Job Description Job Title: Associate Logistics && Operations Management Location: Bangalore, India Company: Nordisk Clean Solutions AB (Granuldisk India Pvt Ltd) Salary: 7,00,000 per annum + Benefits About Us Nordisk Clean Solutions AB is a leading provider of commercial dishwashing and kitchen equipment solutions, delivering high-quality, sustainable, and efficient products to clients across multiple sectors. We are expanding our operations in India and seeking an experienced professional to manage logistics and coordinate multiple 3rd party warehouse operations. Position Overview The Associate Logistics && 3rd Party Warehouse Management will oversee day-to-day coordination with multiple 3rd party warehouse service providers across India, manage vendor relationships, ensure accurate inventory reporting, and facilitate smooth import/export and customs clearance processes. This role also requires cross-functional coordination with accounts, sales, and technical support teams, as well as accurate documentation and invoice management. Key Responsibilities Coordinate with multiple 3rd party warehouses for receipt, storage, and dispatch of goods. Manage vendor relationships, monitor service levels, and ensure contractual compliance. Handle invoice verification and approval process for logistics and warehouse vendors. Liaise with freight forwarders, clearing agents, and transporters for timely deliveries. Oversee import/export documentation, customs clearance, and SEZ/FTWZ formalities. Maintain accurate inventory records, prepare consolidated stock reports, and reconcile discrepancies. Collaborate with internal departments (Accounts, Sales, Technical Support, Service) to ensure smooth order fulfillment. Track delivery schedules and update relevant teams on shipment status. Support cost optimization initiatives in logistics and warehousing operations. Maintain records in ERP and prepare reports in MS Excel; knowledge of Tally will be an advantage. Vendor Management KPIs On-time dispatch/delivery performance of 3P warehouses. Accuracy of stock reports and timely submission. Vendor invoice processing turnaround time. Cost efficiency in logistics operations. Service level adherence and issue resolution time. Qualification && XPERIENCE Bachelors degree in supply chain management, Logistics, Commerce, or related field. 35 years of experience in logistics coordination, 3P warehouse management, and vendor handling. Knowledge of import/export documentation and customs clearance. Experience with SEZ/FTWZ operations preferred. Proficiency in MS Excel; knowledge of ERP systems and Tally is an advantage. Strong vendor management, communication, and negotiation skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Benefits Work with a global brand in the food service industry. Exposure to international supply chain and multi-location logistics operations. Career growth opportunities in a rapidly expanding market.