Collections Executive - Retail MFB - Collections Tata Capital

2.0 - 7.0 years

3 - 7 Lacs

Utnoor

Work from Office

We are looking for a highly motivated and experienced Collections Executive to join our team in Utnoor, Subhash Nagar. The ideal candidate will have 2 to 7 years of experience in collections and customer service. Roles and Responsibility Drive the collection process of receivables across multiple sources to reduce outstanding amounts and average number of days. Negotiate payment schedules with customers based on their current financial situation while satisfying debt obligations. Track portfolio for specific buckets and control delinquency, focusing on non-starters and resolving client discrepancies. Provide efficient customer service regarding collection issues, process refunds, review account adjustments, and resolve client short payments. Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and account adjustments. Ensure customer files are updated, recording contact times and dates, and noting information received by customers about their debt. Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions. Investigate defaulting accounts and identify reasons for default while maintaining healthy relationships with customers. Enlist sales and senior management support when necessary to accelerate the collection process, including assisting the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed. Ensure compliance with all audit/regulatory bodies and company policies and procedures. Job Graduate degree required. Minimum 2 years of experience in collections or customer service. Possess strong knowledge of auditing, accounting, finance, and banking principles. Demonstrate excellent communication and negotiation skills. Ability to work effectively in a fast-paced environment and meet deadlines is essential. Strong analytical and problem-solving skills are necessary. Proficiency in MS Office and other software applications is expected. Experience in retail MFB collections is preferred. For more information, please contact us at 6587744.

Posted 3 days ago

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