Collections Executive - Retail MFB - Collections Tata Capital

2.0 - 7.0 years

3 - 7 Lacs

Utnoor

Work from Office

We are looking for a highly motivated and experienced Collections Executive to join our team in Utnoor, Subhash Nagar. The ideal candidate will have 2 to 7 years of experience in collections and customer service. Roles and Responsibility Drive the collection process of receivables across multiple sources to reduce outstanding amounts and average number of days. Negotiate payment schedules with customers based on their current financial situation while satisfying debt obligations. Track portfolio for specific buckets and control delinquency, focusing on non-starters and resolving client discrepancies. Provide efficient customer service regarding collection issues, process refunds, review account adjustments, and resolve client short payments. Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and account adjustments. Ensure customer files are updated, recording contact times and dates, and noting information received by customers about their debt. Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions. Investigate defaulting accounts and identify reasons for default while maintaining healthy relationships with customers. Enlist sales and senior management support when necessary to accelerate the collection process, including assisting the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed. Ensure compliance with all audit/regulatory bodies and company policies and procedures. Job Graduate degree required. Minimum 2 years of experience in collections or customer service. Possess strong knowledge of auditing, accounting, finance, and banking principles. Demonstrate excellent communication and negotiation skills. Ability to work effectively in a fast-paced environment and meet deadlines is essential. Strong analytical and problem-solving skills are necessary. Proficiency in MS Office and other software applications is expected. Experience in retail MFB collections is preferred. For more information, please contact us at 6587744.

Posted 2 months ago

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Branch Manager - Retail MFB - Sales Tata Capital

5.0 - 10.0 years

4 - 7 Lacs

utnoor

Work from Office

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Qualification- Graduate in any discipline

Posted Date not available

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