Sales Head (AVP) - Warehousing and Fulfillment Services Losung360

10.0 - 20.0 years

30 - 45 Lacs

Gurugram, Sohna, sector 49 sohna

Work from Office

Role Overview: The Head of Sales & Key Account Management will lead client acquisition and account management functions for our warehousing & fulfillment services. This role is pivotal in driving revenue growth through new customer acquisition, managing client relationships, and ensuring service excellence. The incumbent will lead a team of Sales Executives, Account Managers, and Key Account Managers to achieve organizational targets. Additionally, the role includes full ownership of P&L , ensuring profitability, maintaining margins, and ensuring timely collections to achieve financial stability. This position demands expertise in e-commerce fulfillment processes, including Amazons Alphalite, Vendor Flex, and Seller Flex, to cater to client needs effectively. Key Responsibilities: Client Acquisition & Sales Leadership: Develop and execute a comprehensive sales strategy to acquire new clients and expand market reach. Lead the Client Acquisition team, ensuring consistent achievement of sales targets. Identify potential clients, conduct market research, and pitch services to prospective businesses. Build a robust sales pipeline and ensure timely conversions to revenue. Account Management & Client Servicing: Build and nurture strong relationships with existing clients, serving as the primary point of contact for escalations and strategic discussions. Develop and execute strategic account plans to drive client retention and loyalty. Collaborate with the Client Servicing team to ensure timely resolution of client issues and consistently exceed customer satisfaction metrics. P&L Ownership & Financial Management: Oversee the Profit & Loss (P&L) for the warehousing and fulfillment services business. Ensure profitability by maintaining healthy margins and controlling operational costs. Drive timely collections and manage receivables to maintain a strong cash flow. Regularly review financial performance and implement corrective measures as needed. Team Leadership: Manage and mentor a team of Sales Executives, Account Managers, and Key Account Managers. Set clear performance expectations, monitor progress, and provide constructive feedback. Drive a culture of client-centricity, high performance, and continuous improvement. Client Onboarding: Oversee the end-to-end onboarding process for new clients, ensuring smooth transition to operational teams. Establish and communicate clear timelines, deliverables, and milestones during onboarding. S&OP Coordination: Ensure timely sharing of business forecasts by clients to facilitate optimal service planning and execution. Collaborate with clients to confirm business forecasts and ensure revenue targets are met. Align internal teams with forecasted demand to maintain high levels of service delivery. Service Delivery: Own the post-onboarding service delivery process, ensuring all services are delivered as per SLAs and agreements. Regularly review and optimize processes to enhance efficiency and client satisfaction. Collaborate with Fulfillment Operations and Central Planning teams to align on capacity, resource planning, and operational goals. E-commerce Process Expertise: Leverage knowledge of e-commerce fulfillment processes (Amazon’s Alphalite, Vendor Flex, Seller Flex) to optimize service delivery. Ensure client-specific requirements related to e-commerce platforms are met efficiently. Stay updated on industry trends and marketplace requirements to provide proactive solutions to clients. Data-Driven Decision-Making: Monitor key sales and account management metrics including client satisfaction scores, retention rates, revenue growth, and collections. Provide actionable recommendations based on data analysis to improve processes and outcomes. Stakeholder Collaboration: Act as the bridge between clients and internal teams to ensure alignment on objectives and expectations. Represent the voice of the customer in cross-functional meetings, advocating for client needs. Key Skills & Competencies: Strong sales and relationship management skills. Proven ability to lead and inspire teams in a fast-paced environment. Strategic thinker focused on revenue growth, profitability, and client value. Excellent communication, negotiation, and presentation skills. Highly analytical with strong problem-solving abilities. In-depth understanding of e-commerce fulfillment processes (Alphalite, Vendor Flex, Seller Flex). Knowledge of warehousing, fulfillment, and e-commerce ecosystems. Qualifications & Experience: Bachelor’s degree in Business Administration, Supply Chain, or related field; MBA preferred. 10–15 years of experience in Sales, Account Management, or Customer Success. Demonstrated success in managing large-scale accounts, achieving sales targets, and driving client retention. Experience in warehousing and fulfillment services is highly desirable. Hands-on experience with CRM tools and data-driven decision-making.

Posted 5 days ago

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