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JC Digital Repair Specialist Reliance Jio Infocomm Limited

1.5 - 4.0 years

3 Lacs

kāndi

On-site

Posted Date 23 Sep 2025 Function/Business Area Customer Service Location Kandi Job Responsibilities 1. Shortlist, onboard and certify Partner/Technician 2. Ensure availability and manage upgrades or terminations 3. Conduct initial training, reskilling, upskilling, and periodic refresher programs 4. Deliver hands-on field training through OJTs 5. Track KPIs and performance metrics of partners and technicians 6. Take corrective actions based on evaluation outcomes 7. Guide and support issue resolution within TAT to ensure customer satisfaction 8. Conduct audits, inventory reconciliation and FTTx device inspections 9. Handle walk-in customer interactions, device repairs/swaps, CRM entries, and ...

Posted 1 month ago

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