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1405 Jobs in Kozhikode - Page 19

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0.0 - 2.0 years

15 - 19 Lacs

Kozhikode

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Dr.Medcare is looking for Resident. to join our dynamic team and embark on a rewarding career journey. Draw and collect blood samples from patients, verifies records and prepares specimens for laboratory analysis Ensure that high quality and cost-effective primary care is consistently delivered Provide appropriate specialist referrals and follow-up when indicated Maintain electronic medical records in compliance with facility standards Examine patients for physical findings Establish an assessment including differential diagnosis when indicated Order appropriate diagnostic tests based on history, exam findings and differential diagnoses Analyze test reports and communicate findings to patients along with any revisions in assessment and plan Discuss potential benefits and risks of diagnostic testing and treatments

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0.0 - 4.0 years

7 - 10 Lacs

Kozhikode

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Dr.Medcare is looking for Resident to join our dynamic team and embark on a rewarding career journey. Draw and collect blood samples from patients, verifies records and prepares specimens for laboratory analysis Ensure that high quality and cost-effective primary care is consistently delivered Provide appropriate specialist referrals and follow-up when indicated Maintain electronic medical records in compliance with facility standards Examine patients for physical findings Establish an assessment including differential diagnosis when indicated Order appropriate diagnostic tests based on history, exam findings and differential diagnoses Analyze test reports and communicate findings to patients along with any revisions in assessment and plan Discuss potential benefits and risks of diagnostic testing and treatments

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0.0 - 3.0 years

6 - 9 Lacs

Kozhikode

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Dr.Medcare is looking for Resident to join our dynamic team and embark on a rewarding career journey. Draw and collect blood samples from patients, verifies records and prepares specimens for laboratory analysis Ensure that high quality and cost-effective primary care is consistently delivered Provide appropriate specialist referrals and follow-up when indicated Maintain electronic medical records in compliance with facility standards Examine patients for physical findings Establish an assessment including differential diagnosis when indicated Order appropriate diagnostic tests based on history, exam findings and differential diagnoses Analyze test reports and communicate findings to patients along with any revisions in assessment and plan Discuss potential benefits and risks of diagnostic testing and treatments

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1.0 - 6.0 years

3 - 7 Lacs

Kozhikode

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Digital Marketing Trainer Learn SEO, PPC & Social Media Marketing Digital Marketing Trainer Job Description: We are looking for a passionate digital marketing trainer who can engage students with interesting lessons in digital marketing and contribute to the growth of students by involving them in hands-on training sessions. Major Responsibilities Candidates should have the ability to explain digital marketing concepts in a clear and easy-to-understand manner. Strong understanding of digital marketing concepts including SEO, Email Marketing, etc. Should have domain knowledge and technical expertise in digital marketing. Prepare modules, notes, presentations, case studies and other training material. Help students in the practical execution of digital marketing concepts. Monitor the progress of students through continuous evaluations. 1+ years of experience in Digital Marketing. Bachelor s or Master s degree in Marketing or a related field.

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2.0 - 7.0 years

1 - 3 Lacs

Kozhikode, Vadakara

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Quality Site Audits for Civil stages & Tower Audit the Civil stages > C1 (Auditing of Foundation & Columns), > C2 (Auditing of Columns), > C3 (Equipment Concrete Bed & Earthing Audit). 2. Audit the Tower Stages (Should climb the towers with safety harness). >T1 (Audit of New Towers) >TM (Audit of Tower Maintenance work) >TS (Audit of Tower Strengthening work) C4 Audit (Fencing Audit)

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0.0 - 2.0 years

22 - 27 Lacs

Kozhikode

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ASTER DM HEALTHCARE LIMITED is looking for Resident. Critical Care Medicine .MIMS Hospital Calicut Resident. Critical Care Medicine .MIMS Hospital Calicut to join our dynamic team and embark on a rewarding career journey Manage patients in ICUs under senior guidance Respond to emergencies and monitor vitals Coordinate with multidisciplinary teams Document care and follow ICU protocols

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0.0 - 3.0 years

10 - 14 Lacs

Kozhikode

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Aster Medcity is looking for Resident.Oncology.MIMS Hospital Calicut to join our dynamic team and embark on a rewarding career journey Support oncology care under consultant supervision Participate in rounds, chemotherapy, and follow-ups Engage in tumor board reviews and case studies Maintain documentation and patient records

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0.0 - 3.0 years

13 - 17 Lacs

Kozhikode

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Aster Medcity is looking for Resident. Critical Care Medicine .MIMS Hospital Calicut to join our dynamic team and embark on a rewarding career journey Manage patients in ICUs under senior guidance Respond to emergencies and monitor vitals Coordinate with multidisciplinary teams Document care and follow ICU protocols

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0.0 - 1.0 years

0 Lacs

Kozhikode

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PreProduction Support: Assist with storyboarding, shot planning, and script preparation. Help coordinate equipment, location, and crew setup. Participate in creative brainstorming sessions. Production: Operate basic camera equipment under supervision. Support onset lighting and sound setup. Assist in setting up and dismantling equipment. Capture behind thescenes content for social media (if required). Post Production: Import, organize, and log footage. Assist in basic editing tasks using software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve. Apply basic color correction, sound balancing, and effects under guidance. Create short clips for social media platforms. General Responsibilities: Maintain and organize video equipment. Stay updated on trends in video content, editing techniques, and tools. Work collaboratively with designers, marketers, and writers to produce high quality content. Ensure all media aligns with brand identity and messaging.

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0 years

0 Lacs

Kozhikode, Kerala, India

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Company Description Technoprix Pvt Ltd is a technology-driven company providing Offline to Online Sales Solutions & Cloud ERP solutions to clients in retail, health, construction, manufacturing, and distribution sectors. Supported by our parent company D.I.T LLC UAE, Technoprix has been assisting companies with digital transformation since 2004. Our solutions equip businesses to manage clients, effectively communicate with stakeholders, and make swift, informed decisions on the go. Role Description This is a full-time on-site role for a Digital Marketing Intern located in Kozhikode. The Digital Marketing Intern will be responsible for assisting in the planning and execution of digital marketing strategies. Daily tasks include creating content for social media, analyzing web traffic, executing online marketing campaigns, and communicating with team members to align marketing efforts. The intern will also assist in evaluating the performance of marketing campaigns and suggest improvements. Qualifications Social Media Marketing and Digital Marketing skills Understanding of Web Analytics and Online Marketing skills Excellent Communication skills Basic understanding of web traffic analysis tools Proactive attitude and willingness to learn Ability to work effectively in a team environment Currently pursuing or recently completed any certification program in Digital Marketing Knowledge of SEO and SEM practices Basic graphic design skills for creating engaging visual content (not mandatory but desired) Basic understanding with email marketing campaigns Internship Duration: 3 Months Opportunity for a Permanent Role for Qualified Interns Show more Show less

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3.0 years

0 Lacs

Kozhikode, Kerala, India

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Hiring! Join Our Team in the Fruit Processing & Exporting Industry 🍍 We are a fruit processing and exporting company located at KINFRA Food Park, Kakkanchery, Malappuram, specializing in Pineapple Juice (NFC), Puree, Pulp, Crushed, and Dices, packed in Aseptic Bag-in-Drum for the B2B industrial market. We’re expanding our team and looking for experienced, committed professionals for the following positions: 🏗️ Plant Manager - Automation specialist 🗂️ Office Secretary – with computer knowledge and experience in handling SEZ online documentation Requirements: ✔️ Minimum 3 years of experience in the fruit processing industry (for technical/managerial roles) ✔️ Familiarity with aseptic processing and quality control systems ✔️ Relevant certifications (Boiler Operator) ✔️ Strong communication and documentation skills (Office Secretary) ✔️ Team player with leadership and problem-solving abilities 📍 Location: KINFRA Food Park, Kakkanchery, Malappuram - Kerala If you're passionate about food processing and ready to grow with an export-focused company, we’d love to hear from you! 📩 Send your resume to: asepticpineapple@gmail.com Show more Show less

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2.0 years

0 Lacs

Kozhikode, Kerala, India

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We are looking for a talented Social Media Manager to join our team and take the lead in managing multiple client accounts, crafting effective content strategies, and executing paid ad campaigns across platforms. Key Responsibilities Develop and execute social media strategies tailored to each client’s business goals. Plan and maintain monthly content calendars for multiple clients across Instagram, Facebook, LinkedIn, and X. Coordinate with the copywriting & design team to ensure all content reflects the approved ideas and strategy. Manage daily posting, monitoring, and engagement on client social media profiles. Set up, manage, and optimise Meta Ads, Google Ads, and LinkedIn Ads. Monitor and report on campaign performance, with insights and recommendations. Keep up with platform updates, algorithm changes, and digital marketing trends. Attend client meetings to communicate updates, campaign results, and new ideas. Required Skills & Qualifications Bachelor’s degree in Marketing, Communication, or a related field. 2+ years of experience in social media management and running paid ad campaigns (agency experience preferred). Solid understanding of marketing strategy, customer funnels, and performance-driven campaigns. Creative mindset with a results-oriented approach. Excellent communication and organisational skills. Proven ability to manage multiple accounts and deadlines simultaneously. Show more Show less

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0.0 - 1.0 years

0 - 1 Lacs

Ernakulam, Kozhikode, Thiruvananthapuram

Hybrid

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Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

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5.0 - 10.0 years

5 - 15 Lacs

Kozhikode

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Role & responsibilities Support & Motivate Distributors : Build a relationship with the distributors through regular interaction & personally know the regional managers, cluster heads, key branch managers, RMs & staff Sales : Support Relationship Managers (RMs) in their work by one on one coaching in technical/ product knowledge & selling skills. Provide a role model to RMs by demonstrating such knowledge & skills. Performance Review : Carry out weekly sales review meetings with direct reports in order to review performance, disseminate company information, address common problems & individual concerns & rally the team to achieve goals. Target setting : Work with the Zonal Sales Manager (ZSM) to establish realistic yet challenging annual budgets & targets for the sales team. Help roll out the targets & work with team towards achieving them. Recruitment : Plan the recruitment activities necessary to develop & maintain necessary manpower levels. Ensure that the recruitment of RMs is as per the Companys recruitment process. Carry out final selection activities personally where appropriate; Customer Contact : Meet clients to resolve issues as & when the RMs request or when it is necessary to preserve good client relationship with the company Host events for clients & prospective clients to develop long term relationship and support the development of new projects. Work Relationship (State the essential working relationships with superiors, peers and subordinates as well as external parties which will contribute directly to the successful accomplishment of this job.) Bank Branch Managers- to resolve issues, take feedback on RM performance & to build long term relation with the branch manager & staff. Preferred candidate profile Candidates from Kerala having hands on experience in team handling . Minimum LI Sales experience for 5-8 yrs. Perks and benefits CTC + Performance pay + Insurance

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1.0 years

0 Lacs

Kozhikode, Kerala, India

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About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Overview: We are looking for a passionate and curious Software Engineer I to join our engineering team. You will be part of a dynamic and collaborative environment, contributing to the design, development, testing, and deployment of web applications. This is a great opportunity to learn, grow, and build impactful features across the tech stack while working closely with experienced engineers. Responsibilities: Contribute to all phases of software development, including design, coding, testing, and deployment. Work primarily with Java and the Spring Framework to develop scalable backend services. Support the development of user-facing features using JavaScript, HTML5, CSS3, and frameworks like ReactJS. Write clean, maintainable, and well-documented code. Participate in peer code reviews to learn and contribute to improving code quality. Collaborate with product managers, designers, and other engineers to deliver high-quality features. Assist in troubleshooting, debugging, and resolving production issues. Stay up to date with industry trends, best practices, and emerging technologies. Qualifications: 1+ years of hands-on experience in fullstack software development. Strong programming skills in Java and understanding of Spring Boot or other Spring modules. Knowledge of building and consuming RESTful APIs. Exposure to front-end technologies like JavaScript, HTML, and CSS; experience with ReactJS is a plus. Understanding of object-oriented programming and software engineering fundamentals. Enthusiasm for learning and working with modern technologies and cloud platforms like AWS. Bonus Points For: Experience with unit testing or test-driven development (TDD). Familiarity with Agile methodologies. Exposure to tools and concepts like JSON, XML, and CI/CD pipelines. Knowledge of basic security principles in application development. Show more Show less

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3.0 - 6.0 years

3 - 4 Lacs

Kozhikode

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Role & responsibilities Website: 1.1. Actively manage and optimize the company website. 1.2. Implement effective Search Engine Optimization (SEO) strategies, including keyword research, on-page optimization, and technical SEO. 1.3. Handle website queries and lead management, utilizing tools for effective tracking and analysis. 1.4. Implement and manage website cookies in compliance with privacy regulations. 1.5. Utilize tools for comprehensive website visitors tracking & analysis. 2. Lead Generation: 2.1. Execute and optimize Search Engine Marketing (Google Adwords) campaigns, including keyword bidding and budget management. 2.2. Run LinkedIn Paid Adverts with a focus on lead forms, utilizing A/B testing for optimization. 2.3. Implement and manage cold emailing strategies, utilizing CRM tools for tracking and analytics. 2.4. Develop and execute targeted email marketing campaigns, utilizing marketing automation tools for efficiency. 2.5. Explore opportunities in affiliate marketing for lead generation, including the selection and management of affiliate platforms. 3. Social Media: 3.1. Create and schedule engaging social media posts using social media management tools. 3.2. Analyze social media performance through analytics tools and optimize strategies accordingly. 3.3. Run social media adverts to enhance visibility, utilizing targeting and retargeting techniques. 3.4. Spearhead awareness and lead generation campaigns on social media platforms, utilizing data-driven insights for effectiveness. 4. Coordination with Sales Team: 4.1. Collaborate closely with the sales team to align digital marketing efforts with overall sales objectives. 4.2. Provide support in creating sales collateral and promotional materials. 4.3. Communicate regularly with the sales team to understand their needs and challenges. 4.4. Adjust digital marketing strategies based on feedback and insights from the sales team. 5. Additional Technical Aspects: 5.1 Utilize data analytics tools to interpret and act upon website and campaign performance data. 5.2. Implement A/B testing methodologies across various digital marketing channels. 5.3. Implement CRO techniques to enhance the conversion funnel on the website and in digital campaigns. 5.4. Familiarity with and ability to effectively use a marketing te

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3.0 - 5.0 years

0 Lacs

Kozhikode, Kerala, India

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Platform Engineer Company Website: https://hamon.in/ Years of Experience: 3-5 Years Work Location: Calicut About Us We are building a cutting-edge platform to manage the growing infrastructure requirements for next-generation technologies like chip design and AI. Our platform manages on-premises, cloud, and hybrid environments with minimal human intervention, providing complete visibility into budgets, resource utilization, and infrastructure optimization across different management levels. With several pilot customers already onboard, we're preparing to accelerate our growth and scale our platform significantly. The Role We're seeking a talented Platform Engineer to join our core team as the senior technical contributor on our backend engineering team. You'll work directly with our technical lead to implement critical client-requested features that will drive our initial deployment success. This is a high-impact role where your work will directly influence our platform's evolution and customer satisfaction. Team Structure You'll be joining a lean, focused team of 7 engineers (4 backend, 2 frontend) and will serve as the technical leader for the backend team. What You'll Do Feature Development:** Implement client-requested features in Go to support our rapid deployment timeline Infrastructure Engineering:** Design and build platform components that manage complex HPC workloads across multiple environments Systems Integration:** Work with container orchestration (Kubernetes), configuration management (Terraform, Ansible), and various cloud providers (AWS, GCP, Azure) plus on-premises solutions (CloudStack) Problem Solving:** Debug production issues across the full stack, from application code to system-level networking and storage Technical Leadership:** Guide and mentor junior backend engineers while collaborating closely with the technical lead Client Support:** Rapidly respond to deployment challenges and feature requests from pilot customers Required Qualifications Systems Expertise (3-5 years experience) Deep Linux/UNIX Knowledge: System administration experience with major distributions, service troubleshooting, and production debugging Networking Proficiency: Hands-on experience configuring interfaces, firewalls, routing, and network troubleshooting on modern Linux systems Shell Mastery: Expert-level command line skills for system investigation, log analysis, and production debugging Platform Engineering Skills Infrastructure as Code: Proficiency with Terraform and Ansible for configuration management Containerization: Strong experience with Docker and Kubernetes in production environments Version Control: Advanced Git workflows and collaboration practices Programming & Development Go Programming: Working knowledge of Go (we can teach advanced concepts, but you should be comfortable with the language) General Programming: Strong programming fundamentals - we value problem-solving ability over specific language expertise Development Mindset: You're a developer who understands infrastructure, not a pure systems administrator Good to have Experience with HPC job schedulers (Slurm, LSF, or similar) Multi-cloud environment experience (AWS, GCP, Azure) CloudStack or similar on-premises cloud platforms Experience in startup or fast-paced environments Background in chip design, AI/ML infrastructure, or high-performance computing What We Offer High Impact: Your work directly influences platform success and customer satisfaction Technical Growth: Exposure to cutting-edge HPC and infrastructure technologies Leadership Opportunity: Work with a talented backend team while working with our technical founder Fast-Paced Environment: Rapid feature development cycles with immediate customer feedback Work Style & Expectations Ownership Mentality: We need someone who can take ownership of projects and deliver results with minimal oversight Communication: Regular, clear reporting on progress, blockers, and technical decisions Flexibility: This is a growing startup - expect varying workloads and occasional crunch periods during critical deployments Problem-Solving: Ability to dive deep into complex technical issues and emerge with practical solutions How to Apply Please include: Your resume highlighting relevant systems and development experience A brief cover letter explaining why you're excited about HPC infrastructure and platform engineering Examples of complex technical problems you've solved (GitHub links, project descriptions, etc.) Your experience with Go (or willingness to learn if you're strong in other languages) Show more Show less

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0 years

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Kozhikode, Kerala, India

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Company Description DOPA, founded by doctors from Government Medical College, Calicut, is dedicated to providing affordable, high-quality NEET coaching to aspirants. We offer comprehensive coaching for XI, XII, and repeaters through offline residential programs in Kozhikode and Malappuram. Our expert faculty, who are doctors and former NEET aspirants, ensure students receive the right guidance and structured learning. Trusted by over 1,000 successful students, DOPA’s innovative teaching methods have produced top NEET ranks: AIR 11, 16, and 27. Role Description This is a full-time on-site role for a Head of Sales at DOPA Coaching, located in Kozhikode. The Head of Sales will be responsible for developing and implementing sales strategies, sales close, managing the sales team, and analyzing market trends to meet and exceed enrollment targets. This role also involves overseeing account management, maintaining client relationships, and preparing sales reports to drive business growth. Qualifications Strong Sales and Sales Management skills Proficiency in Account Management and maintaining client relationships Experience in Team Management and leading sales teams Excellent Analytical Skills to understand market trends Exceptional communication and interpersonal skills Bachelor's degree in Business, Marketing, or related fields Experience in the education sector is a plus Show more Show less

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0 years

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Kozhikode, Kerala, India

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Company Description Shabzalio is a creative team driven by innovation, delivering smart, fresh, and impactful design solutions. We specialize in blending functionality with visual excellence to craft intuitive user interfaces, build strong brand identities, and develop cohesive design systems. Headquartered in Qatar with a branch in India, Shabzalio is committed to elevating businesses by transforming them into memorable brands. Our mission is to raise the standard of every business we partner with through high-quality, strategic design. Role Description This is a full-time, on-site role for a Graphic Designer located in Kozhikode. The Graphic Designer will be responsible for creating visually appealing graphics, developing design concepts, and producing branding materials including logos and typography. The role involves working closely with clients and team members to ensure design consistency and deliver high-quality designs that meet project objectives. Qualifications Proficiency in Graphics, Graphic Design, and Logo Design Experience in Branding and creating cohesive brand identities Strong skills in Typography and the use of fonts in design Excellent attention to detail and ability to work on multiple projects simultaneously Effective communication skills and ability to collaborate with team members and clients Proficiency in design software such as Adobe Creative Suite Bachelor's degree in Graphic Design or related field is preferred Show more Show less

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6.0 - 10.0 years

0 Lacs

Kozhikode

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JOB DESCRIPTION: Develop detailed civil construction schedules using Primavera P6 or MS project. Monitor construction progress, update schedules regularly and report any variances or delays Coordinate with civil engineering teams , contractors and consultants to ensure timely execution of work. Perform resource loading, cost estimation, and productivity tracking in collaboration with site engineers and cost controllers Conduct delay analysis and recommend recovery measures and acceleration strategies Prepare weekly and monthly progress reports ,S curves, and look-ahead schedules. Participate in project planning meetings, reviews and audits. Support the preparation of tender schedules and planning inputs for bids and proposals. Ensure all planning and scheduling documentation is properly achieved and maintained. Implement earned value management(EVM) principles for schedule performance monitoring. Qualification & Skills required: Bachelor's degree in civil engineering or related field 6-10 years of experience in planning and scheduling civil construction projects. Excellent communication, coordination and reporting skills. Problem solving and analytical thinking abilities. Professional certifications such as PMI-SP,PMP or equivalent. Experience working on infrastructure, high-rise buildings, or large scale civil engineering projects. Working knowledge of auto CAD and quantity take-off software.

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1.0 - 6.0 years

1 - 3 Lacs

Kannur, Kozhikode, Aluva

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Manages and maintains a company's financial records, ensuring compliance with regulations, and providing financial insights to support informed decision-making LOCATION- ATHANI,NEAR NEDUMBASSERI, CALICUT, BAKKALAM(KANNUR)

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1.0 - 6.0 years

3 - 5 Lacs

Kochi, Kozhikode

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Purpose of the Admission Officer- Sales & Marketing role: Admission officer is responsible for lead generation through variety of marketing activities resulting in counselling and enrolling the students. As an Admission Officer- Sales & Marketing, you are expected to: 1. Generate admissions by conducting Above the Line (ATL) & Below The Line (BTL) marketing activities such as- seminars in schools, open seminars in town & residential spots. 2. Contribute towards set targets by doing school visits for meeting principals, coordinators & management personals for business development. 3. Ensure a delightful customer experience while going for home visits to counsel students and parents & close admissions. 4. Capitalize on business opportunities by liaising with local tuition teachers. 5. Ensure adherence to internal process and compliances. To be successful in the Admission Officer- Sales & Marketing role you are required to have: 1. Ability to handle customers in an empathic & patient manner. 2. Must have strong sales persuasion skills. 3. Excellent networking and presentation skills to conduct seminars. 4. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to sales & services. 5. Fluency in English and Regional Language. 6. Comfortable for traveling and public speaking. Must to have Attitude: 1. Customer Orientation 2. Sense of Ownership and Accountability. 3. Result orientation 4. Emotional intelligence for working in a team. Qualification: 1. Must have bachelors degree. 2. Preferred BTech / MBA /Masters in Psychology, Education etc. Experience: 1. Previous experience in counselling in education or careers counselling. 2. Previous experience of Business to Customer (B2C) sales across industries. Key Interactions: External Student, Parents & Schools. Partners and vendors for Above The line (ATL) and Below The line (BTL) activities. Internal Branchs Academic & Non-Academic teams. Regional Student Support Centre. Regional Sales & Operations Team.

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0.0 - 5.0 years

3 - 4 Lacs

Ernakulam, Kannur, Kozhikode

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Contact HR:-8714506916 Anjitha CM, Senior HE Executive MALABAR GROUP HEAD QUARTERS,CALICUT Job Description To effectively manage the sales, operations, marketing & administration of the Showroom & understand sales, profitability and other business targets and the achievement methodology. Understand the sales data analysis process of the showroom. Suggest sales efficiency, quality improvements and cost optimization benchmarking leading practices. Maintain the stock level and its replenishment as per the sales and customer preferences. Interact with customers and understand their requirements, buying patterns and ensure that they are served as per the Brand Promise. Understand the company Standard Operating Procedures (SOPs). Suggest measures for cost savings through implementation of process understand sales, product, customer purchase behavior, market trend

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1.0 - 6.0 years

4 - 6 Lacs

Kochi, Thripuraram, Kozhikode

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Key Responsibilities Vendor Management Venue Booking/ Travel Coordination Manage MIS Design Reports Online Training/ E Learning platform administrative management for L & D Training Material Management Other Administrative work Knowledge and Skills required Good knowledge on MS Excel and working knoweldge on Powerpoint Good Interpersonal Skills Good Analytical Skills Good Communication Skills

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1.0 - 3.0 years

1 - 3 Lacs

Kozhikode

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Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. Properly assign tickets based on issue severity and facilitate the allocation of resources according to workload distribution to optimize efficiency. Use appropriate tools and methodologies to diagnose and resolve end-user support queries, restoring systems and networks to optimal performance levels. Coordinate setup activities for IT devices and systems, ensuring smooth installation and monitoring their performance to prevent or limit service disruptions. Develop and maintain support documentation to assist IT teams and end-users in troubleshooting and minimizing the impact of unexpected outages. Generate and share regular reports with management and stakeholders, providing insights into ticket statuses, resolution trends, and overall service desk performance. Document and update Standard Operating Procedures (SOPs) for assigned areas, ensuring consistency and efficiency in IT support operations.

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