30631 Jobs in Gurugram - Page 32

5+ years in technical coordination or project analyst roles. Familiarity with Control-M or other enterprise schedulers. Experience managing change control, documentation, and cross-team communication. Strong organizational and communication skills. Facilitate requirements capture for new or migrated jobs. Maintain runbooks, job documentation, and change control records. Provide regular status updates, issues tracking, and escalation support Good communication (verbal and written) Experience in managing client stakeholder

Dear Aspirants, Kickstart your career with a leading multinational BPO company. Make a meaningful impact and grow with our globally recognized organization. As a Customer Service Representative at our Jaipur, Rajasthan location, you will be essential in bringing a personal touch to our operations. Job location: Jaipur (Rajasthan) To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment Extra Perks: 14 Days Hotel Accommodation only (For outstation candidate) 10000 relocation bonus(4th month salary) (For outstation candidate) Up to 700 rs ticket reimbursement (For outstation candidate) Extra incentives Reach out for more information; 7005735636/7085219935 nagaland@talentacquaintance.com

Dear Candidate, Below is the Job Description for Tech Support program at Jaipur location. Work From Office : Jaipur (Rajasthan) Eligibility: Graduates Fresher & Experienced Technical support/troubleshooting experience preferred 18 Years to 35 Years 100% work from Office Flexible to work in all shifts supporting EMEA customers Fluent in spoken English (Versant B2) with basic technical knowledge Skill Set required: Technical knowledge, Sales Acumen, Customer Service mindset. Salary Slab: 37.5K Gross per month inclusive of 1500 P Extra Perks: 14 Days Hotel Accommodation only (For outstation candidate) One-time joining bonus of 15,000, payable after 3 months from joining date Tarvel tickets will be booked by company Extra incentives Hours of Operation: 9.5 hours (8.5 hours of production & 1 hour break) Transport provided at odd hours Training Period: 2 Months Selection Process: HR Round followed by Ops round and Versant Test Good to know: 5 days working Robust growth and internal promotions for high performers On floor monthly incentives based on performance Reach out for more information; HR Shubham - 9586238800 HR Dheeraj - 9638738800

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Customer Service Representative based onsite in Ahmedabad and Mumbai, you will play a vital role in adding a human touch to our business. Option: 1 ( International Blended Process- Technical & Non Technical Customer Support ) Below is the Job Description for Tech Support program at Jaipur location. Work From Office : Jaipur (Rajasthan) Eligibility: Graduates Fresher & Experienced Technical support/troubleshooting experience preferred 18 Years to 35 Years 100% work from Office Flexible to work in all shifts supporting EMEA customers Fluent in spoken English (Versant B2) with basic technical knowledge Skill Set required: Technical knowledge, Sales Acumen, Customer Service mindset. Salary Slab: 37.5K Gross per month inclusive of 1500 P Extra Perks: 14 Days Hotel Accommodation only (For outstation candidate) One-time joining bonus of 15,000, payable after 3 months from joining date Tarvel tickets will be booked by company Extra incentives Hours of Operation: 9.5 hours (8.5 hours of production & 1 hour break) Transport provided at odd hours Training Period: 2 Months Selection Process: HR Round followed by Ops round and Versant Test Good to know: 5 days working Robust growth and internal promotions for high performers On floor monthly incentives based on performance Option; 2 (International Chat - Service Process - 100% Non Voice) WFO/WFH-Hybrid Work From Office for 6 months at the Ahmedabad site. After this period, the company will evaluate if the candidate can work independently without supervision before allowing them to work from home. Starting CTC: INR 23,200 per month Maximum CTC: INR 32,000 per month Housing benefit: INR 6,000 per month while working on-site. This benefit will not be provided once the candidate transitions to remote work. Profile: International Customer Operation - Chat/Voice Process - (Depends upon interview) Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent written communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Reach out for more information; 7014382302 HR Shashank resume@talentacquaintance.com

Dear Aspirants, Launch your career with a leading multinational BPO company and make a meaningful impact in customer service. We are hiring Customer Service Representatives across Jaipur, Gurgaon, and Ahmedabad. Positions Available: Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Gurgaon (Haryana) Role: Customer Service Banking Support Qualifications: Graduate/Undergraduate, fresher or experienced, fluent English, preferably with banking experience. Shifts: Flexible to all shifts, 100% work from office Salary: 31,000 to 37,000 CTC Relocation Perks: Travel covered, 14 days accommodation, cabs for pick and drop. Process: HR > AMCAT > Ops > Offer Ahmedabad (Gujarat) Role: International Customer Operation - Chat/Voice Process Qualifications: Graduate/12th Pass/10+3 Diploma, excellent written communication. Shifts: Rotational, including night shifts and weekends. Salary: 26,000 to 38,000 CTC General Perks and Benefits: 5 days working with rotational week off Performance-based incentives Health and personal insurance, gratuity, and provident fund Free night-shift cab and meal subsidies Growth and promotion opportunities Please reach out for more information or to apply, contact us. HR Shashank - 7014382302 resume@talentacquaintance.com We look forward to welcoming you to the team!

Premier real estate firm in Gurgaon specializing in luxury residential and commercial properties with more than 10+ years of market presence. Office is on the Golf Course Extension Road, Gurgaon.

Roles and Responsibilities : Drives the execution of the technical and architectural decisions made by the team, ensuring employment of the right practices, helping to problem solve and ensuring team members remain invested and collaborate. Collaborates with key stakeholders to analyze ideas and demands for architectural fit and translates detailed business requirements into implementable solution. Partners with business and IT on solution architecture design. Keeps the alignment between enterprise architecture blueprint and recommendations and solution implementation. Ensures technical integrity, consistency and quality of the solution on every stage of its lifecycle. The Solution designer often has to help coach developers, and may dive into work e.g. helping to pair program or teaching new practices or onboarding a new developer. Collaborate with business users, product and enterprise teams, and IT development teams to design, develop and implement the product . Experience Required: 10 - 15 years of hands-on Design & Development experience in Java/ JEE Application & Web development Strong design & development experience with RESTful micro services Prior experience of working on modern UI frameworks like Angular-Ionic, IBM-MFP, React JS with HTML 5, CSS, Bootstrap etc. Working experience on Relational (preferably Oracle, MS SQL, MySQL) and NoSQL DBs (Cassandra, Dynamo DB or Mongo DB) Working experience in Docker Container. Experience in developing Cloud native applications & services deployed over AWS Good understanding of latest Industry standards and architectural patterns in Distributed Computing, Cloud, UI, Database would be essential for success Should have worked as Technical lead in Agile team Experience in coaching an agile technical team. Should have experience of DevOps practices - Continuous Integration tools (Jenkins), Configuration management tools (Git, BitBucket), Unit testing (JUnit), Build configuration (Maven, Gradle), Code Quality (SonarQube) etc. Proficient with identifying & applying relevant Architecture & Design Patterns for performance Knowledge of Development best practices, like TDD, BDD Knowledge in design, presentation, and prototyping tools Works in Partnership with both PO and Architecture roles to make decisions to achieve targeted OKRs

Dear Aspirants, Launch your career with a leading multinational BPO company and make a meaningful impact in customer service. We are hiring Customer Service Representatives across Jaipur and Ahmedabad. Positions Available: Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Ahmedabad (Gujarat) Role: International Customer Operation - Chat/Voice Process Qualifications: Graduate/12th Pass/10+3 Diploma, excellent written communication. Shifts: Rotational, including night shifts and weekends. Salary: 26,000 to 38,000 CTC General Perks and Benefits: 5 days working with rotational week off Performance-based incentives Health and personal insurance, gratuity, and provident fund Free night-shift cab and meal subsidies Growth and promotion opportunities Reach out for more information: Dheeraj 9638738800

Dear Aspirants, Launch your career with a leading multinational BPO company and make a meaningful impact in customer service. We are hiring Customer Service Representatives across Jaipur and Ahmedabad. Positions Available: Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Ahmedabad (Gujarat) Role: International Customer Operation - Chat/Voice Process Qualifications: Graduate/12th Pass/10+3 Diploma, excellent written communication. Shifts: Rotational, including night shifts and weekends. Salary: 26,000 to 38,000 CTC General Perks and Benefits: 5 days working with rotational week off Performance-based incentives Health and personal insurance, gratuity, and provident fund Free night-shift cab and meal subsidies Growth and promotion opportunities Reach out for more information: Dheeraj 9638738800

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? _x000D_ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? _x000D_ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? _x000D_ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? _x000D_ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Role Purpose Data Analyst, Data Modeling, Data Pipeline, ETL Process, Tableau, SQL, Snowflake. Do Strong expertise in data modeling, data warehousing, and ETL processes. - Proficient in SQL and experience with data warehousing tools (e.g., Snowflake, Redshift, BigQuery) and ETL tools (e.g., Talend, Informatica, SSIS). - Demonstrated ability to lead and manage complex projects involving cross-functional teams. - Excellent analytical, problem-solving, and organizational skills. - Strong communication and leadership abilities, with a track record of mentoring and developing team members. - Experience with data visualization tools (e.g., Tableau, Power BI) is a plus. - Preference to candidates with experience in ETL using Python, Airflow or DBT Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Dear Aspirants, Launch your career with a leading multinational BPO company and make a meaningful impact in customer service. We are hiring Customer Service Representatives across Jaipur and Ahmedabad. Positions Available: Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Ahmedabad (Gujarat) Role: International Customer Operation - Chat/Voice Process Qualifications: Graduate/12th Pass/10+3 Diploma, excellent written communication. Shifts: Rotational, including night shifts and weekends. Salary: 26,000 to 38,000 CTC General Perks and Benefits: 5 days working with rotational week off Performance-based incentives Health and personal insurance, gratuity, and provident fund Free night-shift cab and meal subsidies Growth and promotion opportunities Reach out for more information: Dheeraj 9638738800

Job Responsibilities: To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting -Bookkeeping, Journal Posting, Preparation of Financial Statements. Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital transactions. Valuation - Valuation of Portfolio Investments. To prepare and submit Fund and Investor Reports accurately as per SLA To meet TAT and deliver error free services To work on partnership accounting Applications To strive to create a healthy and professional work environment in the team Display interpersonal skills in handling the day-to-day operations on the floor. Suggest and work on process improvements Idea Domain Skills: Very good understanding of Financial Accounting General understanding of Capital Markets General understanding of Banking General understanding of Private Equity / Real Estate / Hedge Funds Hands on experience of Private Equity / Real Estate / Hedge Funds systems Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc.

Dear Aspirants, Launch your career with a leading multinational BPO company and make a meaningful impact in customer service. We are hiring Customer Service Representatives across Jaipur and Ahmedabad. Positions Available: Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Ahmedabad (Gujarat) Role: International Customer Operation - Chat/Voice Process Qualifications: Graduate/12th Pass/10+3 Diploma, excellent written communication. Shifts: Rotational, including night shifts and weekends. Salary: 26,000 to 38,000 CTC General Perks and Benefits: 5 days working with rotational week off Performance-based incentives Health and personal insurance, gratuity, and provident fund Free night-shift cab and meal subsidies Growth and promotion opportunities Reach out for more information: Riya - 9549071327

About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ repare and present fund level monthly/quarterly valuations and reports of real estate investments within fund and liquid debt securities Responsible for the preparation and reviewing of monthly/quarterly reporting along with various type of analysis including net debt analysis, FX MTM impact analysis and fund benchmarking analysis Undertake analysis to identify key trends, investigate unusual items by coordinating across teams and provide variance analysis, with explanations, to the stakeholders Prepare and review materials for funds' regulatory reporting Assist with finance operations including Limited Liability Partnership administration and execution of centralised finance processes Oversee co-ordination and submission of quarterly reporting with onshore and offshore teams ensuring the accuracy of the data Continuously seek to create operational efficiencies and reporting enhancements Ad-hoc projects in support of the Firm’s businesses/new initiatives Essential Skills & Experience Master’s degree – Major/Minor in Finance, Banking or Mathematics is a plus Highly proficient in Advance Excel & Powerpoint skills Proficient clarity on basics of Financial statements Previous background within a valuation or reporting role a plus CFA designation and knowledge on derivatives is a plus Highly organized and able to prioritise deliverables and meet demanding deadlines in a fast paced environment Excellent interpersonal and communication skills, both written and verbal Highly self motivated with ability to work independently and work effectively in a team Collaborative and able to build strong relationships with a broad range of stakeholders Strong initiative, energy and confidence completing assignments with limited supervisio ? _x000D_ repare and present fund level monthly/quarterly valuations and reports of real estate investments within fund and liquid debt securities Responsible for the preparation and reviewing of monthly/quarterly reporting along with various type of analysis including net debt analysis, FX MTM impact analysis and fund benchmarking analysis Undertake analysis to identify key trends, investigate unusual items by coordinating across teams and provide variance analysis, with explanations, to the stakeholders Prepare and review materials for funds' regulatory reporting Assist with finance operations including Limited Liability Partnership administration and execution of centralised finance processes Oversee co-ordination and submission of quarterly reporting with onshore and offshore teams ensuring the accuracy of the data Continuously seek to create operational efficiencies and reporting enhancements Ad-hoc projects in support of the Firm’s businesses/new initiatives Essential Skills & Experience Master’s degree – Major/Minor in Finance, Banking or Mathematics is a plus Highly proficient in Advance Excel & Powerpoint skills Proficient clarity on basics of Financial statements Previous background within a valuation or reporting role a plus CFA designation and knowledge on derivatives is a plus Highly organized and able to prioritise deliverables and meet demanding deadlines in a fast paced environment Excellent interpersonal and communication skills, both written and verbal Highly self motivated with ability to work independently and work effectively in a team Collaborative and able to build strong relationships with a broad range of stakeholders Strong initiative, energy and confidence completing assignments with limited supervisio ? _x000D_ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? _x000D_ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? _x000D_ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others_x000D_. Experience1-3 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Customer Service Representative based onsite in Ahmedabad and Jaipur, you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice) WFO/WFH-Hybrid Work From Office for 6 months at the Ahmedabad site. After this period, the company will evaluate if the candidate can work independently without supervision before allowing them to work from home. Note: The hybrid setup is available only for candidates hired in December 2024. Starting CTC: INR 23,200 per month Maximum CTC: INR 32,000 per month Housing benefit: INR 6,000 per month while working on-site. This benefit will not be provided once the candidate transitions to remote work. Profile: International Customer Operation - Chat/Voice Process - (Depends upon interview) Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent written communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Sofia - 7628850206

Job Role : C++ Developer Location : Noida, Gurgaon, Mumbai, India (Onsite) Fulltime. Job Description: - Batch processing, STL, Boost, multithreading. - High-performance backend services. - 5–7 years of backend development experience. - Refactoring legacy applications. - Strong ANSI SQL and DB interaction. - Experience with Git, CI/CD, and Agile methodologies. Show more Show less

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India . Minimum qualifications: Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field. 4 years of experience in delivering BI/Reporting projects with reports. Experience in Google Cloud Platform (GCP) and with BI tools like Tableau, Power BI, or similar. Experience with SQL writing and in Looker, including writing and maintaining a LookML model. Preferred qualifications: Experience in working with data warehouses, including data warehouse technical architectures and data structures. Experience in programming/scripting languages like Python, R etc. Experience with liquid syntax, embeddings, live reports, extensions, and blocks and implementing Looker admin, security and user management policies. Experience in SQL and with other BI tools. Experience with Looker platform setup such as admin, security, user and content management, CI/CD pipelines, and architecture (e.g., Hub and Spoke, extension, refinements). Understanding of Looker concepts like dimensions, measures, Explores, and Joins, parameters, templated filters, Persistent Derived Table (PDTs). About The Job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Strategic Cloud Data Engineer, you will guide customers on how to ingest, store, process, analyze, and explore/visualize data on the Google Cloud Platform (GCP). You will work on data migrations and modernization projects, and with customers to design data processing systems, develop data pipelines optimized for scaling, and troubleshoot potential platform/product issues. You will have an understanding of data governance and security controls. You will travel to customer sites to deploy solutions and deliver workshops to educate and empower customers. You will also work with product management and product engineering teams to build and constantly drive excellence in our products. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Recommend technical solutions and best practices for customer requirements using Looker functionalities. Interact with internal technical stakeholders (Technical Account Manager (TAM), Field Sales Representative (FSR), Customer Success Manager (CSM), etc.) to translate customer requirements into recommendations for appropriate solution architectures and consulting services. Help Google cloud customers with current infrastructure assessment, design and architect infrastructure, develop a migration plan and deliver technical workshops to educate them on (GCP). Engage with c-suite executives, technical leads and partners to lead velocity migrations to GCP. Participate in technical and design discussions with technical teams to speed up the adoption process and ensure best practices during implementation. Work with leading customers and enterprises to identify and offer value of Looker’s product. Shape, scope and structure transformational programs that will deliver outstanding impact to enterprises and leverage the Looker functionalities. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less