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8.0 - 10.0 years
5 - 12 Lacs
Gurgaon
On-site
Contact Center Operations Head Department Customer Experience & Access Team CE&A Job Title Contact Center Operations Head Designation Manager / Senior Manager Job Dimensions We are seeking a highly organized and results-oriented Contact Center Operations Manager to oversee and optimize our contact center operations. This role involves managing partner relationships, driving cost efficiencies, handling financial processes, and ensuring effective coordination across departments. The ideal candidate will bring expertise in contact center management, people leadership, strategic vendor partnerships, and demonstrate strong communication skills along with proficiency in Excel and PowerPoint for reporting and presentations. This role will also be responsible for accurate forecasting and projections to support operational planning and performance management. Responsibility: · Contact Center Management : Experience in managing Contact Center & ability to drive Contact Center metrics like Anabdon, SL%, Quality Scores, Training, etc. · Partner Management : Ability to understand KPIs agreed with Partner : 1. Understanding of Partner Contracts 2. Oversee and maintain strong relationships with contact center partners to ensure alignment with organizational goals and deliverables. 3. Ensure partners adhere to quality and performance standards, addressing issues proactively to optimize service delivery. 4. Monitor and maintain key contact center performance indicators, including Service Level Agreements (SLA), abandon, manpower availability, and other KPIs. 5. Analyze KPI trends to identify improvement areas, implementing strategies to meet and exceed performance targets. 6. Validate contact center billing 7. Do governance meetings and create action plans for improvement 8. Do Root Cause Analysis and drive Corrective and Preventive Actions · Forecasting & Projections: Develop and maintain accurate forecasting models to project contact center workload, staffing requirements, and budget needs · Work Force Management and Operational Planning: should be able to drive WFM teams and do rostering, shift planning, etc. · IVR Management: Should have knowledge of IVR platforms and should have driven self service automation on the IVR with integrations with legacy systems · Project Management : Experience of running projects as Program Manager & have an experience inf designing & implementing Digital Progarms like Chatbots,Emailbots etc · Automation : Should have driven automation projects on Bots, Email automation, Whatsapp automation, etc. for customer facing journeys · Technology : should be abreast of technology related to contact center, self service, customer journey automation, latest technology trends, developments in the GenAI space, Agent Assist platforms, etc. Academic Qualifications: Required Desired Any graduate from Category A institution with exposure to contact center and customer journey automation platforms. Experience: Total Experience : 8-10 years with a relevant experience of 6-7 years in Contact Center Operations Skills Required: Knowledge Skills Behaviours § 8-10 yrs. of experience and knowledge in Contact Center: § Partner Handling § Inbound/Outbound/Email /Chat etc § Any graduate from Class A institution § Organisation: Prioritisation and organisation skills; Ability to identify and understand business issues and understand the impact on the business of proposed solutions § Projects: Strong project management skills; Strong problem solving and analytical skills § Communication: Strong oral and written communication skills, including presentation skills (MS PowerPoint); Excellent stakeholder management skills § Teamwork: Ability to develop partnerships with co-workers and build relationships with stakeholders , Partner & Team management § Excellent Customer handling abilities § Adaptability and flexibility to changes § Should have ability to think out-of-the-box and should be able to arrive at robust solutions § Ability to motivate large number of employees § Ability to present new ideas and garner support Job Types: Full-time, Permanent Pay: ₹597,043.24 - ₹1,248,767.52 per year Schedule: Day shift Work Location: In person
Posted 6 days ago
2.0 - 4.0 years
7 - 9 Lacs
Gurgaon
On-site
JOB DESCRIPTION Job Role :As part of Credit Team for Working Capital Finance Managing team of Credit Managers Underwriting & making proposals of Working Capital Finance ( Fund & Non Fund based ) Under writing cases with desired level of quality and enabling achievement of branch business target by proper training. Visiting customers for personal discussions and deal structuring Studying monitoring reports & keeping track of portfolio quality. Taking necessary steps to ensure that the required quality levels are maintained To evaluate proposals of customers for Home Loans, Loan against Property Decision making within defined TAT Understanding of property related aspects (like legal title and market value of the property) is an added advantage Coordinating with sales, operations, legal, technical and customer service Job Requirements: Qualification- CA with relevant underwriting experience Job Knowledge – o Technical underwriting experience o Analytical skills Skills & Experience – o Experience of 2-4 years in relevant working capital products is desired, o Should be able to handle time bound activities effectively o Should be an effective team player. o Should have a sense of urgency & keenness to learn.
Posted 6 days ago
0 years
0 Lacs
Gurgaon
On-site
General Information Job ID 30477 Location Gurgaon, India Work Types Full Time Categories Client Accounting We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. About TMF Group TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all. Discover the Role Looking for an experienced Junior Executive to join our team. The ideal candidate will be responsible for managing various accounting tasks, ensuring accuracy and compliance with financial regulations. Key Responsibilities Accounts Payable: Manage and process all invoices and payments. Accounts Receivable: Oversee billing, collections, and reconciliation of accounts. GST Return/Filing: Prepare and file GST returns in a timely manner. TDS Return/Filing: Handle TDS calculations, deductions, and filings. Day-to-Day Accounting & Bookkeeping: Maintain accurate financial records and perform daily accounting tasks. MIS Reporting: Generate and analyze Management Information System (MIS) reports. Audit Support: Assist in internal and external audits by providing necessary documentation and information. Key Requirements Bachelor’s degree in accounting, Finance, or a related field. Proven experience in accounting or a similar role. Strong knowledge of accounting principles and regulations. Proficiency in accounting software and MS Office Suite. Excellent analytical and problem-solving skills. Strong attention to detail and organizational skills. Ability to work independently and as part of a team. What’s in it for you? Pathways for career development Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities, so you can take your career further within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy. Making an impact You'll be helping us to make the world a simpler place to do business for our clients. Through our corporate social responsibility program, you'll also be making a difference in the communities where we work. A supportive environment Strong feedback culture to help build an engaging workplace. Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best. Other Benefits Marriage Gift policy Paternity & Adoption leaves Interest free loan policy Salary advance policy Well-being initiatives We’re looking forward to getting to know you!
Posted 6 days ago
0 years
3 - 6 Lacs
Gurgaon
Remote
The role has responsibility for time writing administration relating to all employees and contractor, managing the accurate and timely recording of time sheets required for payment, costing and billing. The post holder will operate to company deadlines within all global and local accounting policies and to best practice wherever possible. The role will provide assistance to all employees and intercompany functions by using a high level of process knowledge to answer queries received via Everything People. The role will have responsibility for reconciling absence across multiple countries processed by the Delhi FSC Co-ordinate the weekly input of timecards ensuring they are submitted and approved within the agreed timetable Set up new employees in time writing system and provide account details where appropriate Advise new employees of the timewriting process and deadlines Audit Timecard entries to ensure compliance with timewriting guidelines, highlighting errors and anomalies to the Team Lead Respond to requests and queries received through the Everything People call management tool in a timely manner Update Timecard approvers within the Timewriting system when advised Add/Maintain booking allocations within the Timewriting system to assign employees to required projects and tasks Use missing timecard reports to contact personnel who have not submitted or approved timecards within the published timetable Input time for any individuals unable to access the system i.e. working on remote location or on long term absence Prepare and distribute check reports to assist project time writers Assist the project time writers with all aspects of time writing administration Amend incorrect timecards when required and re-allocate time when instructed by an A10 Investigate differences on the OTL/HR absence report making timecard changes when required Provide regular and ad-hoc time related reports as required Run the OTL to absence interface process in accordance with regional payroll timetables Investigate all errors and warnings on the exceptions and reconciliation reports Engage with key stakeholders to establish the correct entry is applied in all related systems Update Gateway absence and/or OTL to ensure correct absence is shown in both systems Provide data/information for KPI’s as required Ensure on-going communications with all Internal and external clients is positive and consistent with core values Participate in staff development and training programmes Provide information or describe process where necessary for internal, external and client auditors Actively participate in process workshops to help identify potential improvements, opportunities and/or risks associated with the Time writing processes Assist with documenting all time writing processes and timetables Any other duties reasonable requested by Line Manager Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
Posted 6 days ago
0.0 - 2.0 years
0 Lacs
Gurgaon
On-site
Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) Team Member- Customer Service (T1) The Team Member - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements' and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams. (RESPONSIBILITIES) 100% of production time to be spent logged in on calls Answer calls with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and contributes positively in meeting client SLA's & targets Adheres to Customer Service Attendance & Accountability policies Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently Take complete ownership of self-learning & development Ensuring proper documentation and follow-ups and follow SOP's Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures (REQUIREMENTS) Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) Work Experience of 0-2 years for International Customer Service "Voice" Prior Customer Service experience would be preferred Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Ability to work evening/night shifts Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .
Posted 6 days ago
2.0 - 3.0 years
3 - 5 Lacs
Gurgaon
On-site
Purpose of the function Accounts payable (AP) is a short-term debt and a liability on a balance sheet where a business owes money to its vendors/suppliers that have provided the business with goods or services on credit. Accounts payable is also referred to as the department that handles vendor invoices or bills and records the short term debts in the general ledger (GL). The AP department will verify invoices against (purchase) orders and ensure the goods or services were received before issuing payment to their vendors Task and Responsibilities Calculating, posting business transactions, invoice processing, verifying financial data for use in maintaining records. Clarifying questionable invoice items, prices or receiving signatures. Obtaining proper information and data regarding invoice payments. Verifying and calculating all extensions and totals on invoices. Maintaining copies of vouchers, invoices or correspondence necessary for files. Preparing vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures. Reconciling vendor statements Educational background / Work experience Bachelors degree from reputed university. Knowledge of working on various systems related to accounts platform Minimum 2 to 3 years of Accounts experience. Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services. With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference. Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us. cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background. Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow Ready to get things moving? Join our team! Learn about Life at cargo-partner here. View our Privacy Policy.
Posted 6 days ago
1.0 - 5.0 years
0 - 0 Lacs
Gurgaon
On-site
About the Role The Associate, Customer Delight acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Key Responsibilities/What You Will Do: Maintaining a positive, empathetic and professional attitude toward customers at all times. Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships and trust with customer accounts through open and interactive communication. Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary. Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Providing accurate, valid and complete information by using the right methods/tools. Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer. Qualifications & Skills/What You Need: Graduate/ Post Graduate degree in any discipline. Proven customer support experience or experience as a client service representative (1-5 years of experience). Excellent communication (verbal and written) skills in Hindi and English. Customer orientation and ability to adapt/respond to different types of characters. Good listening ability to understand customer issues very clearly and provide resolution. Ability to function independently as well as in a team, multi-task in a high-energy environment. Demonstrated ownership to resolve challenging customer issues, escalating when necessary. Ability to maintain regular and reliable attendance, including the daily schedule; operational. Flexibility with the working schedule may be expected to work weekends, holidays and events. Familiarity with Microsoft Office especially Word and Excel. Job Type: Full-time Pay: ₹20,000.00 - ₹34,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person
Posted 6 days ago
1.0 years
6 - 7 Lacs
Gurgaon
On-site
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet. At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 6 days ago
0 years
6 - 11 Lacs
Gurgaon
On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. [Job Title] [Location; City, Country] Job Description: Role Details Section 1 (Roles and Responsibilities) [Describe the role in detail without mentioning any technical tool/platform/programming language) Section 2 (Mandatory technical skills) [Mention the mandatory technical skill family (hard skills)] Section 3 (Mandatory non-technical skills) [Describe the mandatory non-technical skill requirement (Domain) Section 4 (Education Qualification and Certifications required, If any) [Mention the educational qualifications necessary, any certification /specific academic pedigree needed] Section 4 (Others) [Mention any other information about the role, that you may want to share with Staffing / Hiring team If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Posted 6 days ago
1.0 - 3.0 years
3 - 4 Lacs
Gurgaon
On-site
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Description: Job Title – PROJECT CO-ORDINATOR __________________________________ About JLL: We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Responsibilities: Prepare project management reports and meeting minutes Manage all project documentation including contracts, budgets and schedules Maintain best practices templates on SharePoint site Administrative duties to include but not limited to: copying, coordinating travel arrangements, expense report preparation, organizing lunches, WebEx meetings, etc. Manage accounts receivables according to the guidelines and requirements set by the Facilities Manager, Operations Manager, or project team Ensure that all accounts receivables are maintained at a level not to exceed planned working capital charge as set by corporate finance, the project team and/or the Regional Operations Manager Assist local team in meeting targeting financial numbers as determined on a yearly basis by the Management Executive Committee Proactively manage project-related issues on account or assignment Demonstrate proficiency in the use and application of all project management Prepare PowerPoint presentations, memos, responses to proposals and research Actively collaborate with stakeholders and leverage platform support Assist with client communication, conferences, and events Maintain all files and documents related to project assignment Any and all other duties and tasks assigned Requirements/Qualifications: Bachelor’s degree from an accredited institution required 1-3 years of experience working in a similar role Detail oriented and organized- must have ability to proactively plan for multiple projects at a time Strong communication skills- both written and oral Proficient with Microsoft programs such as PowerPoint, Word, Outlook, etc. Must be a self-starter- able to start and complete projects independently Proactive – does not wait for tasks to be asked but always prompts to identify what else can be done. Customer Focus – dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect. Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture Interpersonal Savvy – relates well to all kinds of people, inside and outside the organization uses diplomacy and tact If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Posted 6 days ago
0 years
0 Lacs
Gurgaon
On-site
We are seeking a motivated and detail-oriented RPA Intern to join our team. As an RPA Intern, you will support the design, development, testing, and deployment of automated solutions using Robotic Process Automation tools. This is an excellent opportunity to gain hands-on experience in a rapidly growing field while contributing to real-world automation initiatives. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Currently pursuing or recently completed a degree in Computer Science, Information Systems, Engineering, or a related field. Basic understanding of programming concepts (e.g., Python, Java, .NET, or VB). Familiarity with RPA tools such as UiPath, Automation Anywhere, or Blue Prism (preferred but not required). Good problem-solving and analytical skills. Strong communication and teamwork abilities. Understanding of workflow-based logic. Strong attention to detail and analytical skills. Superior time and project management skills. Ability to present technical details to non-technical audiences. Excellent problem solving/analytical skills and complex troubleshooting methods. Ability to work through ambiguous situations. Excellent presentation, verbal, and written communication skills. Self-motivated, able to work independently, and able to take initiative without always being directed. Ability to multitask in a fast-paced environment and prioritize the most critical tasks and projects. Responsibilities Assist in identifying processes suitable for automation. Develop and maintain RPA bots under the guidance of senior developers. Support testing, troubleshooting, and debugging of RPA workflows. Document workflows, process changes, and technical specifications. Collaborate with business analysts, developers, and other stakeholders to gather requirements and deliver solutions. Perform the design, build and testing of business applications and architecture in line with agreed time frames, business requirements and global standards. Advise Customers on a variety of business process services that help identify, assess, manage and measure the organization's capabilities Work on moderate complex RPA projects, collaborating with Colleagues to understand business processes quickly, and recommend solutions. Position Status Full time
Posted 6 days ago
6.0 - 10.0 years
6 - 7 Lacs
Gurgaon
On-site
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job title: Specialist – Content Reporting To (title): Manager - Content Experience: 6-10 years Location: Gurugram Position Type: Full time Timing: 9 a.m. – 6 p.m. Job Responsibilities This role will primarily involve creating content for marketing and communication materials, B2B thought leadership articles, white papers, reports, blogs, newsletters, emailers, short video scripts, award entries, press releases, and customized collaterals. Should have an impeccable grasp of the English language and know how to keep a consistent tone of voice; ensure adherence to company style guides Understand the creative brief for each project, review the collateral, and ensure error-free delivery of projects Conduct thorough research and stay updated with industry trends and best practices to enhance the effectiveness of content While collaborating with teams, need to take ownership of the assigned projects Prioritize tasks, set realistic deadlines, and effectively manage workload to ensure all projects are delivered on time Possess the ability to quickly adapt to changing priorities and manage shifting deadlines Identifying stakeholders’ needs will be essential, as that will help in ensuring that deliverables match the required standards to meet those needs Ensure a fast turnaround time for projects to make them cost-effective for stakeholders Possess excellent people skills - being able to interact with requesters, colleagues, and management in a professional and collaborative manner Key skills and experience The role requires 6-10 years of professional experience Prior experience in journalism or/and have worked in large MNC organizations A methodical thinker who can create content that aligns with specific project objectives while also supporting broader business goals Excellent writing skills and a sharp eye for proofreading documents Proficiency in Microsoft Suite (Word, Excel, and PowerPoint) Responsiveness to communication and tasks is key while ensuring all best practices are applied Knowledge, skills & abilities Area of responsibility Minimum required Preferred Education/training Bachelor’s or master’s degree Communication or journalism Years of relevant experience 6-10 years of experience Experience in copywriting/content creation, copyediting and communications Skills and knowledge Content writing Content editing and proofreading Communication Research Creativity Adaptability Excellency in grammar and punctuation Microsoft Suite Ideal candidate will be adaptable to new tools as per business requirement Communication skills Excellent written and verbal communication skills Prior experience of work with global clients is preferred Time management Detail-oriented, organized, with problem-solving approach and should be able to manage multiple projects simultaneously while maintaining accuracy Team player Must be a self-starter but also a team player with the ability to multi-task and excel in a fast-paced, matrix, and customer service-oriented environment JLL is an equal opportunity employer and is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility (e.g. child care, elder care), national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The EEO is the Law poster is available here http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business. Equal employment opportunity will be extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training, discipline, layoff, recall and termination. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Posted 6 days ago
0 years
0 Lacs
Gurgaon
On-site
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do on a Typical Day Monitor real-time data (ADH & AHT) and service levels Call out intraday deviations to team leader, and identify possible reasons for plan deviations Monitor forecast variance for percent for calls and handle time. Implement and clearly communicate strategies to improve team performance and policy adherence to team members Collaborate with workforce management to optimize colleague upskilling, over- and under-staffing, and holiday adjustments Collaborate with team leaders and workforce management on recovery plans for TSF, ESF, and CSF What We’re Looking For Strong professional communication skills (written and verbal) Passion for problem solving and improving processes Knowledge of travel trends and industry standards Passion for excellence in client service Attention to detail Able to act with integrity, and deal with personal and confidential information Adaptable and able to multitask Able to prioritize and calmly resolve high pressure situations Should be comfortable to work in 24*7 environment Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Posted 6 days ago
2.0 years
4 - 9 Lacs
Gurgaon
On-site
Who we are : Money. A subject that’s always on our minds. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investments or payments, it's all on Jupiter. We also help users cut through the banking jargon, offer smart insights based on spending and provide users with a range of new-age features to enable and make sense of their finances. Our journey so far: Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else, like food ordering and entertainment, was. That’s how our journey began in 2019, with a simple, powerful idea: to create a modern, customer-centric experience that empowers individuals when it comes to their money. From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched, we had a waitlist with over 100,000 people eager to experience the world of Jupiter, and within 10 months, we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter. Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations. We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew. Who we're looking for : We are looking who are passionate about data and enjoy testing hypotheses using it.He/she should have experience in Retail Unsecured Lending Risk Management, including credit cards and personal loans, with strong data visualisation skills and an analytical mindset, who excel at extracting insights from large and seemingly unrelated datasets, who are enthusiastic about designing and implementing a risk framework for a digital bank. Additionally, you are eager to utilise new technologies and data tools to develop risk controls, create accurate risk dashboards, and stay informed about ongoing developments. Roles and Responsibilities: Implement and monitor credit risk strategies across the lending lifecycle acquisitions, underwriting, limit management, cross-selling, and collections. Implement and monitor fraud risk controls. Deep dive into alternate data and evaluate data features for enhanced risk assessment and credit expansion. Help in shaping the omnichannel collections strategy and use data analytics to optimise collections efficiency. Actively coordinate with external stakeholders to ensure relevant insights are effectively utilised for credit decision-making. What is needed for this role: 2+ years of experience in Retail Risk management, especially in unsecured lending products. Quantitative credit/fraud risk experience (preferably Retail Credit). Strong SQL skills along with experience with Python. Bachelor's / Master's degree in Business Management, Economics, Statistics, Finance, Computer Science, Engineering, or another quantitative field. Why you should work with us: We are the ideal workplace for individuals with a founder's mentality, and we place a high regard on those who take ownership and see projects through to completion. We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers. Emphasizing consent over consensus, we appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move. Our Process: We raise the bar with each hire, and evaluate our candidates to build a team of like-minded, passionate, ambitious owners. Once you apply you’re most likely to go through the following hiring process, certain roles may require more rounds. But here’s the gist - The Intro: Our recruitment team goes through all the applications we receive to find the best fit. We look for skills that would be the perfect addition to our team, and past work that can vouch for it. Two Way Street: An interview with the hiring manager. Do you like the role? What are your expectations? These are the answers we seek. Pro-tip: Ask lots of questions. Assignments may be given. Culture Matters: We don’t just value the skills we bring, we value the people we bring. This round is to see if you fit our culture & for you to find out if it works for you too. If yes, then we’re in business. If not, until next time! The Offer: The most crucial step as far as we’re concerned. We roll out offers if we find a candidate has met all our expectations and can be a part of our crew! Want to know more about us? Hop onto the links below: Our values Our Team Our Journey What people are saying about us: - Funding Rupay Card Feature launch- Magic Spends Jupiter Money gets RBI nod for issuing PPI Sounds like you’d fit right in? Apply to our job!
Posted 6 days ago
2.0 years
2 - 6 Lacs
Gurgaon
Remote
Ankura is a team of excellence founded on innovation and growth. Ankura: At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community. Role Overview: The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organization’s staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions. Key Responsibilities: Remote assistance to staff and management in resolving administrative issues across different time zones. Supporting in diary/calendar management Supporting in generating purchase orders and invoices status queries. Travel arrangement for business trips. Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose. Follow up on expense reports approval to make sure there will be no late payment fee. Support in ordering and maintaining office supplies. Ensure compliance with company policies and procedures across all regions. Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations. Manage and prioritize a large volume of calls and inquiries efficiently. Perform other Admin related duties as assigned. Qualifications: Graduate or equivalent; additional qualifications in office administration or related field preferred. Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations. Excellent organizational and multitasking skills with the ability to work across various time zones. Strong verbal and written communication skills in English Proficiency in Microsoft Office Suite, communication tools and other relevant software. Problem-solving skills and attention to detail. Customer-service oriented with the ability to handle challenging situations with professionalism. Proven ability to manage and prioritize large call volumes efficiently. Working Conditions: Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required. Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email accommodations@ankura.com or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Posted 6 days ago
0 years
0 Lacs
Gurgaon
On-site
Job Description: Ability to work evening/night shifts. Shows flexibility to adapt to the changing needs of the business Occasional extended work hours/weekends to meet deadlines Participation in training sessions, presentations and meetings Willing to travel through company provided coaches or cabs Alignment to Gurgaon or Noida basis business requirement. Excellent Team player and people management Strong SLA management skill High Analytical skills Location: This position can be based in any of the following locations: Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
Posted 6 days ago
0 years
5 - 10 Lacs
Gurgaon
On-site
Product Management (Business analysis), Aladdin, Associate Location: Gurgaon, Haryana Team: Technology Product Job Requisition #: R253223 Date posted: Jun. 09, 2025
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Gurgaon
On-site
Skill required: Marketing Operations - Marketing Research Analysis Designation: Brand & Comm Strategy New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design Understand 1st or 3rd party marketing research, and clearly articulate insights coming from research. Identify attributable and relevant resources and transform insights into marketing context. Use information to identify and define marketing opportunities and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and improve understanding of marketing as a process. What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship Any Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts Any Graduation
Posted 6 days ago
2.0 - 5.0 years
7 - 7 Lacs
Gurgaon
On-site
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Analyst, Asset Management What this job involves: The Analyst will work in collaboration with Asset Managers to implement value-added strategies for JLL Real Estate Capital, LLC (“JLL REC”) multifamily and commercial properties while maintaining the core ethical values of JLL REC. The Analyst must demonstrate attention to detail, organization, analytical orientation, leadership, and possess the initiative to work in an independent and reliable manner. The Analyst will be relied upon by Asset Managers, the Transactions Team, and Senior Management to analyze the financial performance of the JLL REC portfolio and provide thoughtful analysis which will be heavily utilized for JLL REC’s overall risk assessment. Building positive and professional rapport with the Asset Management team, JLL Production, Agency colleagues, and Borrowers is a key component to the Analyst providing value to JLL REC through financial analysis. The Analyst, with guidance from Asset Managers and Portfolio Managers, will be expected to proactively manage risk while being available as direct support for the Asset Management team for analytics, reports and various projects.. Passion for real estate Do you live and breathe real estate financial analysis? After understanding your prospects’ real estate needs, you will take the lead in arranging their viewing schedules, analysing the pros and cons of respective options, advising them on the best asset management strategies and seeing those strategies through to ensure maximum results. Working closely with our other brokers and analysts from various global offices, you will put together to analyze the financial performance of the JLL REC portfolio. Hunting for your next success Does new business light a fire in you? We, too, are just as passionate about growing our portfolio! You will always be searching for your next deal. You’ll grow and leverage your network of contacts to ensure you are at the forefront of the market. Negotiating for the best deal Are you confident in your negotiation skills? You will need to perform financial analysis and conduct due diligence in order to convince your prospects of your case. Your advice can help them to make a decision between renewing or relocating and the real estate option they choose eventually. Such decisions will shape the real estate footprint of your prospects. Delivering excellent service You will attend routine meeting with the client together with the team head. You will attend ad-hoc meetings with analysts to address their concerns and to build a good rapport with them. Sound like you? Energetic Individual Are you bursting with energy and ready to hit the road running? Your passion in cultivating new contacts will be integral in helping the business grow its market share. A go-getter at heart, you aim to excel in this competitive office leasing space while creating an impression in the market. Inquisitive Are you interested to acquire more knowledge about the risk assessment of real estate? You will expected to proactively manage risk while being available as direct support for the Asset Management team for analytics, reports and various projects. We are happy to bring on enthusiastic candidates with a flair in developing new business in other real estate asset classes such as residential, retail or industrial spaces and providing them with the opportunity to develop their career. Team player While you will be required to work independently while chasing your own leads, we work closely within the global team to service international clients. You can learn from the best brokers in the industry and pick up the market skills required to have know how of your clients’ needs in the long run. Great communicator Can you put your ideas across to your clients clearly both verbally and in writing? JLL is the leading real estate solutions provider therefore we pride ourselves to be able to present our proposed commercial spaces and negotiated terms clearly to the various stakeholders within our clients’ organization. Excellent communication skill is imperative in this case and you will need to manage your schedule well in order to juggle your existing tenants as well as sourcing for new ones. To apply you need to be: Being Analytical You will be building, maintaining, supporting and validating primary and secondary sources to be used to support our Asset Management team for analytics, reports and various projects. You will also be extracting valuable information from public data sources ranging from macroeconomic trends, industry developments, company financial information and competitor landscape. You will also be involved in data cleaning, preparation, interpretation and analysis using statistical technique and tools in Excel, Internal CRM database and other data management systems. Meticulous You must pay attention to detail and have excellent problem solving skills. Possess the ability to collate information into cohesive presentations with proper slide layout / design. Duties & responsibilities Review, prepare and make recommendations for releases from all escrows to include replacement reserve, repairs, insurance loss, etc. Establish Welcome Email Events in PLM for new loans As required, analyze annual and quarterly financial statements for an assigned portfolio of multifamily and commercial properties in accordance with JLL REC best practices and the requirements of Fannie Mae, Freddie Mac, HUD, Life Companies and other Investors Participate in Asset Management related meetings as requested Prepare and submit assigned reporting to management and investors, as required Lead individually assigned departmental tasks Other duties as deemed necessary Qualifications You will have a Degree / Diploma or relevant educational background in Real Estate, Business Administration or Accounting & Finance with min 2-5 years of working experience. You are well verse in Microsoft Office and real estate financial analysis, ability to recognize and mitigate risk, detail oriented, ability to multi-task and manage deadlines, strong customer service skills (written and verbal). Strong Microsoft Excel and Word proficiency Strong math, verbal, writing, and organizational skills Strong time management skills and ability to operate under demanding deadlines Ability to multitask and work on several transactions simultaneously Ability to recognize risk Excellent attention to detail Ability to audit own work Ability to work independently and in teams What we can do for you: At JLL, our purpose is to shape the future of real estate for a better world. We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Posted 6 days ago
1.0 years
0 Lacs
Gurgaon
On-site
About the Team: The Banking Operations team serves as the critical bridge between our organization and our banking partners. We are responsible for maintaining strong relationships with financial institutions while ensuring optimal commercial terms that benefit both our merchants and our company. Our team manages the entire lifecycle of banking partnerships, from negotiating pricing structures to streamlining operational processes. About the Role: The Analyst - Banking Ops role is integral to our team’s success. As an Analyst, you will be at the forefront of managing our banking relationships while ensuring commercial excellence across all payment methods. Responsibilities: Manage end to end relationship with all banks Spoc for pricing negotiations and release of MID from banks at merchant level. Should have fair knowledge and experience in merchant acquiring business including but not limited to cards, UPI, Acquiring, issuing, Net Banking. Act as a secondary POC for all Special Pricing Requests/Sales Priority Request & Sales Request Form for activating an account/payment method. Should clearly understand the pricing offered by all our banking partners. Maintain real time central repository for pricing & bankwise commercial. Regulate and smoothen the cost validation process for real-time loss alerts management. Achieve TAT targets consistently. Contribute in process improvements & automation in the best interest for the company. Requirements: 1+years of Banking operations role in Aggregators/Wallet Players (Paytm, Razorpay, Cashfree, Instamojo,Mobikwik etc.) Strong inter/intrapersonal skills and an ability to build rapport with our banking partners. Strong communication skills, oral, written and hands on experience in SQL is must. Strong inter/intrapersonal skills and an ability to build rapport with our banking partners. Should be a team player & willing to enjoy the benefits of team accomplishments or bear the responsibility incase of teams failure. What we offer? A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
Posted 6 days ago
1.0 - 2.0 years
1 - 2 Lacs
Gurgaon
On-site
Qualification : Minimum 12th pass. Experience : TSR-Preferably with 1-2 years of experience from Service Centre background. Age : 20 to 28 years Knowledge: Should know local geography. Skills: Should possess a two-wheeler - Should possess a valid DL (Driving License)- High organizational commitment Good team worker Preferably knows basic Computers Good communication in Local/Hindi/English languages.
Posted 6 days ago
175.0 years
3 - 8 Lacs
Gurgaon
On-site
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. With a focus on digitization, innovation, and analytics, the Enterprise Digital teams creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of Enterprise Digital Teams is the integration of diverse skills across all its remit. Enterprise Digital Teams has a very broad range of responsibilities, resulting in a broad range of initiatives around the world. The American Express Enterprise Digital Experimentation & Analytics (EDEA) leads the Enterprise Product Analytics and Experimentation charter for Brand & Performance Marketing and Digital Acquisition & Membership experiences as well as Enterprise Platforms. The focus of this collaborative team is to drive growth by enabling efficiencies in paid performance channels & evolve our digital experiences with actionable insights & analytics. The team specializes in using data around digital product usage to drive improvements in the acquisition customer experience to deliver higher satisfaction and business value. How will you make an impact in this role? This role will report to the Manager of Paid Search Analytics team and will be based in Gurgaon. The candidate will be responsible for delivery of highly impactful analytics to optimize our performance marketing channels. Deliver strategic analytics focused on Performance Marketing channels Define and build key KPIs to monitor the channel/product health and success Support the development of new products and capabilities Deliver read out of campaigns uncovering insights and learnings that can be utilized to further optimize the channels Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data Minimum Qualifications Advanced degree in a quantitative field (e.g. Finance, Engineering, Mathematics, Computer Science) Strong programming skills are preferred. Some experience with Big Data programming languages (Hive, Spark), Python, SQL. Experience in large data processing and handling, understanding in data science is a plus. Ability to work in a dynamic, cross-functional environment, with strong attention to detail. Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment. Preferred Qualifications Prior experience in performance marketing will be preferred Experience in building ML based predictive models for marketing treatments We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Posted 6 days ago
2.0 years
0 Lacs
Gurgaon
On-site
About the Team: The department responsibilities include onboarding of Merchants as per the regulatory guidelines and against the internal negative lists maintained. About the Role: Senior Executive – KYC and onboarding of Merchants and is associated in implementing the policies and processes ensuring compliance with the AML guidelines. Responsibilities: Responsible for verification of data submitted by the Customer • Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as partnership or proprietorship companies • Verifying KYC documentation of the Customers to be onboarded as per the policies • Perform the risk assessment of the Customers to be onboarded as per the policies • Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and internal policies • Manage exception ensuring that all SLA s defined with the Business on timeliness and quality are adhered Requirements: 2-5+ years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Banks / KPOs etc • Understanding of Control, Compliance, Investigation/chasing functions • Familiarity with RBI AML/KYC regulations and industry guidelines • Ability to interpret regulatory guidelines and assessing risk scores and entity types • Ability to interpreting alerts • Ability to identifying trends and inconsistencies • Understanding of end to end KYC process What we offer? A positive, get-things-done workplace • A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) • An inclusive environment that ensures we listen to a diverse range of voices when making decisions. • Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale • Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
Posted 6 days ago
7.0 years
5 - 7 Lacs
Gurgaon
On-site
The people here at Apple don’t just build products - they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry leading environmental efforts. Join Apple, and help us leave the world better than we found it. Imagine! what you could do here. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. A unique opportunity exists for an outstanding candidate to join us in our Gurgaon office as part of our Central Sales & Distribution team as Business Analyst, focused on iPhone Line of Business (LOB). This role will be a core part of the India Sales Org and will report into iPhone Business Manager (BM) and work closely with various route-to-markets (RTMs) / channels as well as functions like Affordability, Finance within the sales org. You will be working on critical strategic and tactical analytical work that supports the iPhone business, bridging the conversation between the different business partners across functions including Sales leadership. The role requires analysing the business holistically - someone who can build the big picture as well as simultaneously zoom-in to the details and also help develop an outside-in perspective. Description - This role requires the candidate to deliver high quality analytics through well architected reporting to enable a more robust review of iPhone business performance for Sales leadership. - Build dashboards, templates and reports to analyse and present data which help build an end-to end view on the iPhone business. - Correlate data to outcome and generate strong qualitative business insights and inferences that will help enable agile decision making in a dynamic business environment. - Assess and attribute inside-out/outside-in impacts and potential risks Build the material for Exec / Sales Leadership reviews and follow-up on key actions and follow-ups. - Partner effectively with leaders across different functions / business teams to consolidate the data needs for a more strategic deep-dive into the business (e.g. performance of different programs / business levers, channels, partners etc) - Synthesise both structured and unstructured data on market share in overall Smartphone market, respective channels, at state/city level, at key partners - and assess impact as well as scout opportunities to drive the next level of growth - Build the template and back-up analytics for different business proposals. Once implemented, track performance v/s reason, measure overall impact and build takeaways for future proposals. Guide and lead analyses, investigation, and pilot/experimentation efforts across cross-functional teams Minimum Qualifications 7+ years of experience in Strategy/ Business Analytics kind of roles. Strong excel skills to manage and analyse large data sets. Proficiency with data visualisation tools such as Tableau - for analyses, insight synthesis and executive presentations. As well as ability to build a quick dashboard independently, when needed. Exposure to analysing analyst / research reports and coming up with actionable insights for business. Experience in making as well as delivering presentations to Exec/Sales leadership. Preferred Qualifications Bachelors degree or equivalent experience and MBA from a reputed institute. Ability to influence people cross-functionally, within and outside of Apple Strong Business and Commercial Acumen incl. ability to solve solve problems using first-principles. Demonstrated success in handling multiple activities/projects and priorities in a dynamic, fast-growing, results-driven environment. Understanding of different channels in a consumer product retailing and distribution landscape (MonoBrand, eCommerce, MT/GT, Omni-channel) will be an added plus Always striving for excellence in everything you do. The highest level of integrity, honesty, and accountability in all that you do, every single day. Submit CV
Posted 6 days ago
1.0 - 3.0 years
0 Lacs
Gurgaon
On-site
Job details Employment Type: Full-Time Location: Gurgaon, Sector, India Job Category: Customer Support Job Number: WD30239894 Job Description Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission Open Blue: This is How a Space Comes Alive How will you do it? Responsible for activities related to a broad cross section of Johnson Controls customer portfolios Analyze accounts and set targets - Collection plan / strategy at the beginning of month Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints Co-ordination with cusotmers and cash application team for remittance advise Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application Account reconciliation - follow up with sales team and review open points and request customer master team to update system Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables To ensure compliance to applicable policies, guidelines, and regulations What we look for? Graduate / Postgraduate / Master’s Degree in any stream Proficient in both verbal and written business communications 1- 3 Years of experience required in North America Collections process Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) Experience in North American process transition would be preferred Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines. What we offer: We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.
Posted 6 days ago
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