Jirazendesk Jobs – Apply to Latest Jirazendesk Job Vacancies

Knowledge Management Associate Indus Valley Partners

1.0 - 4.0 years

5 - 8 Lacs

Noida

Work from Office

? KM Process Ownership: Assist in embedding KM practices into the project lifecycle by working closely with PMO, Product, Support and Consulting teams ? Repository Management: Maintain and update internal knowledge repositories across verticals Consulting, Managed Services, Implementation, and Support ? Documentation Coordination: Work with business teams to build processes that ensure timely creation, standardization, and structuring of project documentation (e-g , specs, SOPs, playbooks, troubleshooting guides) ? KM SPoC Support: Act as a liaison with Project KM SPOCs to track document readiness and sign-off across the project lifecycle ? Content Structuring: Support creation and ongoing maintenance of document templates, checklists, and guidance materials for internal and client-facing use ? Process Mapping & Gap Analysis: Analyze existing documentation processes, identify gaps, and recommend improvements ? Cross-Team Collaboration: Collaborate with business analysts, product owners, and support leads to capture reusable knowledge from projects and client engagements ? KM Adoption & Training: Assist in internal awareness initiatives, training programs, and engagement drives to promote KM practices ? Data & Metrics: Design, track and report documentation health and KM metrics to senior stakeholders ? Tool Integration: Support knowledge integration with tools like Google Drive, Jira, Confluence, and Zendesk, working closely with IT as needed

Posted 11 hours ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.