Job description About GEMGEM GEMGEM is a global jeweler's solution with expertise in website and digital marketing, making a positive impact on a global scale in the Jewelry Industry. The company is dedicated to helping associates achieve long-term career goals and success. GEMGEM values high performance, diversity, and career development for its employees. Role Overview The Customer Support Associate supports our C2C Global marketplace 'GEMGEM' by providing high-quality customer service through live chat, email and SNS from Inquiry to order processing, working in coordination with internal team based in Surat, Gujarat. Key Responsibilities Provide prompt and professional customer support via live chat, email, and messaging platforms. Process sales orders, monitor order statuses, and coordinate deliveries. Maintain accurate customer records in CRM and ensure data privacy. Handle complaints, resolve issues, and escalate when necessary. Offer insights for improving sales support processes and customer service. Assist in reporting and data analysis to enhance operational efficiency. Qualifications Any Graduate with 1+ year experience in customer service or sales support (preferably in e-commerce or luxury goods). Proficient in English, CRM tools, and Microsoft Office. Strong problem-solving, multitasking, and attention to detail. Ability to maintain confidentiality and work well in a team environment. Compensation & Benefits Salary Compensation Based on Interview. Performance-based bonuses. Punctuality bonus Opportunities for professional growth and career development International Work exposure Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Work from home Schedule: Day shift Fixed shift Night shift Weekend availability Supplemental Pay: Commission pay Performance bonus Application Question(s): Email and Chat communication skills Language: English (Required) Hindi (Preferred) Work Location: In person Expected Start Date: 23/05/2025
Key Responsibilities: • MS Excel knowledge and should have worked on Google sheets. • Enter and process data accurately and efficiently into our computer system. • Verify data accuracy and completeness, and identify errors or inconsistencies. • Proficient in using Microsoft Office and other relevant software. • Strong problem-solving and organizational skills. • Excellent communication and interpersonal skills.
About Jewel Pro Tech Jewel Pro Tech is a fast-growing IT company delivering cutting-edge technology solutions for the luxury jewellery industry. Our mission is to simplify jewellery buying and selling through innovative digital platforms and modern marketing strategies. We are looking for a Digital Marketing Executive who can drive brand visibility, customer acquisition, and revenue growth for our luxury jewellery e-commerce platforms. Key Responsibilities1. Campaign Management Develop and implement digital marketing strategies for luxury jewelry e-commerce websites. Plan, manage, and optimize Google Ads and Facebook Ads campaigns to maximise ROI. Create and execute campaigns tailored for U.S. audiences , including major shopping events such as Black Friday, Cyber Monday, and holiday seasons. Adjust campaign schedules aligned with U.S. time zones . Conduct A/B testing for ad copy, creatives, and audience targeting to improve performance. 2. Analytics & Reporting Set up and maintain tracking systems using GA4 , Google Tag Manager , and Meta Events Manager . Monitor critical metrics such as CTR, CPC, CPA, ROAS , and conversion rates. Analyze campaign performance and generate insights-driven recommendations. Prepare weekly and monthly marketing performance reports . Track and optimize Customer Acquisition Cost (CAC) and overall marketing ROI. 3. Content Creation & SEO Use AI tools like ChatGPT to create engaging ad copy, social media content, blogs, and email content. Write compelling and persuasive copy suited for luxury jewelry consumers. Apply SEO best practices to improve website ranking and visibility. Develop optimized product descriptions and high-conversion landing pages . Ensure consistent brand voice and style across all platforms. 4. Social Media & Online Reputation Manage social media accounts, including Instagram, Facebook, and Pinterest . Create and manage content calendars featuring engaging multimedia content. Respond to customer reviews, messages, and comments politely and professionally. Increase brand engagement, community interaction, and follower growth. Monitor online reputation and track brand sentiment. 5. Email Marketing Plan and execute promotional, seasonal, and engagement-based email campaigns. Build automated flows such as welcome series, cart abandonment, and win-back campaigns . Segment audiences and personalize messages for better conversion. Perform A/B testing on subject lines, content, and layouts to enhance performance. 6. Collaboration & Project Management Work closely with creative, development, and client success teams. Manage multiple marketing campaigns simultaneously using tools like ClickUp, Asana, or Trello . Ensure campaigns are executed on time with high-quality deliverables. Adapt quickly in a fast-paced environment and manage shifting priorities. RequirementsEducation & Experience Bachelor’s degree in Marketing, Communications, Business, Computer Science , or a related field. 2–5 years of hands-on digital marketing experience. Technical Skills Proficiency in Google Ads and Facebook Ads campaign management. Experience with GA4 , Google Tag Manager , and Meta Events Manager . Familiarity with AI-based content creation tools like ChatGPT . Basic understanding of SEO principles and website optimization. U.S. Market Expertise Experience creating campaigns for U.S. audiences (preferred). Understanding of U.S. cultural nuances and major shopping seasons. Key Competencies Strong analytical and data-driven decision-making skills. Ability to manage multiple campaigns across different platforms. Excellent written and verbal communication. Attention to detail with a commitment to high-quality output. Proactive, adaptable, and collaborative team player. Experience with project management tools is a plus. Why Join Jewel Pro Tech? Innovative Tech Environment: Work at the crossroads of luxury retail and cutting-edge technology. Diverse Portfolio: Manage marketing for global high-end jewelry brands. Professional Growth: Be part of a rapidly expanding organization with strong caeer advancement potential. High-Impact Role: Your work directly influences business growth and customer engagement. Collaborative Culture: Work with a passionate, creative, and results-driven team. Key Performance Metrics Monthly traffic and conversion rate growth ROAS and CAC optimisation Social media engagement metrics Email marketing performance Campaign-specific KPIs and brand awareness growth Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Work Location: In person
About Jewel Pro Tech Jewel Pro Tech is a fast-growing IT company delivering cutting-edge technology solutions for the luxury jewellery industry. Our mission is to simplify jewellery buying and selling through innovative digital platforms and modern marketing strategies. We are looking for a Digital Marketing Executive who can drive brand visibility, customer acquisition, and revenue growth for our luxury jewellery e-commerce platforms. Key Responsibilities1. Campaign Management Develop and implement digital marketing strategies for luxury jewelry e-commerce websites. Plan, manage, and optimize Google Ads and Facebook Ads campaigns to maximise ROI. Create and execute campaigns tailored for U.S. audiences , including major shopping events such as Black Friday, Cyber Monday, and holiday seasons. Adjust campaign schedules aligned with U.S. time zones . Conduct A/B testing for ad copy, creatives, and audience targeting to improve performance. 2. Analytics & Reporting Set up and maintain tracking systems using GA4 , Google Tag Manager , and Meta Events Manager . Monitor critical metrics such as CTR, CPC, CPA, ROAS , and conversion rates. Analyze campaign performance and generate insights-driven recommendations. Prepare weekly and monthly marketing performance reports . Track and optimize Customer Acquisition Cost (CAC) and overall marketing ROI. 3. Content Creation & SEO Use AI tools like ChatGPT to create engaging ad copy, social media content, blogs, and email content. Write compelling and persuasive copy suited for luxury jewelry consumers. Apply SEO best practices to improve website ranking and visibility. Develop optimized product descriptions and high-conversion landing pages . Ensure consistent brand voice and style across all platforms. 4. Social Media & Online Reputation Manage social media accounts, including Instagram, Facebook, and Pinterest . Create and manage content calendars featuring engaging multimedia content. Respond to customer reviews, messages, and comments politely and professionally. Increase brand engagement, community interaction, and follower growth. Monitor online reputation and track brand sentiment. 5. Email Marketing Plan and execute promotional, seasonal, and engagement-based email campaigns. Build automated flows such as welcome series, cart abandonment, and win-back campaigns . Segment audiences and personalize messages for better conversion. Perform A/B testing on subject lines, content, and layouts to enhance performance. 6. Collaboration & Project Management Work closely with creative, development, and client success teams. Manage multiple marketing campaigns simultaneously using tools like ClickUp, Asana, or Trello . Ensure campaigns are executed on time with high-quality deliverables. Adapt quickly in a fast-paced environment and manage shifting priorities. RequirementsEducation & Experience Bachelor’s degree in Marketing, Communications, Business, Computer Science , or a related field. 2–5 years of hands-on digital marketing experience. Technical Skills Proficiency in Google Ads and Facebook Ads campaign management. Experience with GA4 , Google Tag Manager , and Meta Events Manager . Familiarity with AI-based content creation tools like ChatGPT . Basic understanding of SEO principles and website optimization. U.S. Market Expertise Experience creating campaigns for U.S. audiences (preferred). Understanding of U.S. cultural nuances and major shopping seasons. Key Competencies Strong analytical and data-driven decision-making skills. Ability to manage multiple campaigns across different platforms. Excellent written and verbal communication. Attention to detail with a commitment to high-quality output. Proactive, adaptable, and collaborative team player. Experience with project management tools is a plus. Why Join Jewel Pro Tech? Innovative Tech Environment: Work at the crossroads of luxury retail and cutting-edge technology. Diverse Portfolio: Manage marketing for global high-end jewelry brands. Professional Growth: Be part of a rapidly expanding organization with strong caeer advancement potential. High-Impact Role: Your work directly influences business growth and customer engagement. Collaborative Culture: Work with a passionate, creative, and results-driven team. Key Performance Metrics Monthly traffic and conversion rate growth ROAS and CAC optimisation Social media engagement metrics Email marketing performance Campaign-specific KPIs and brand awareness growth Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Work Location: In person
About Us Welcome to GEMGEM, the premier C2C luxury jewellery marketplace designed exclusively for the U.S. market. We bring trust and elegance together, connecting discerning buyers and sellers of high-value jewellery. Every piece on our platform is backed by 100% authenticity through IGI certification, ensuring safe and secure transactions at every step. We’re seeking a Mid-Senior Digital Marketing Executive who can drive our brand and performance to dazzling new heights — someone who’s strategic, data-driven, and ready to help scale a marketplace redefining how Indians buy and sell real diamond jewelry. Key Responsibilities Plan, execute, and optimize paid campaigns across Google, Meta, and other platforms. Drive performance marketing with a strong focus on ROAS, CPL, and CAC metrics. Own and execute the SEO strategy (on-page, off-page, technical) to improve organic visibility. Work closely with content, creative, and product teams to deliver cohesive marketing initiatives. Manage and scale remarketing, audience segmentation, and funnel optimization. Use tools like GA4, Looker Studio, Google Tag Manager, Meta Events Manager, and CRM platforms to track, analyze, and report on campaign performance. Own end-to-end marketing performance reporting – including daily, weekly, monthly, quarterly, and yearly analysis, benchmarking, and comparisons. Stay updated on platform algorithm changes and adapt strategies accordingly. Mentor junior team members and support the marketing team lead in strategy planning. Hands-on execution : Produce ad creatives, optimize keywords, manage digital marketing campaigns, and create content/articles for campaigns. What You Bring to the Vault 3+ years of strong hands-on experience in digital marketing (preferably eCommerce/D2C). Proven track record of managing performance campaigns across Google Ads, Meta Ads (Twitter & LinkedIn Ads a plus). Strong analytical skills and comfort with data-driven decision making. Solid understanding of conversion funnels, retargeting strategies, and A/B testing. Proficient in using tools like GA4, Google Search Console, Meta Business Manager, Looker Studio, etc. Hands-on experience in ad creative production, keyword optimization, digital marketing campaigns, and content/article creation. Experience in marketplaces or luxury/fashion brands is a plus. Bachelor’s degree in Marketing, Business, or related field. Shine Bright with These KPIs Campaigns with high ROAS and reduced CAC. Regular, insightful performance reports that guide better decisions. Strong organic growth from improved SEO strategy. Effective funnel optimization and retargeting conversion. What’s in it for You? Opportunity to grow in a high-performance marketing culture. Be part of a brand redefining how luxury diamond jewelry is bought and sold in the U.S. market. Collaborate with passionate teams building for scale, innovation, and impact. Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹1,000,000.00 per year Work Location: In person