Role & responsibilities Key Responsibilities:• Team Leadership: Supervise, motivate, and mentor the sales team to achieve and surpass sales targets.• Customer Service Excellence: Ensure the delivery of outstanding customer service, addressing inquiries and resolving issues promptly and professionally.• Inventory Management: Oversee stock levels, coordinate with suppliers, and ensure accurate inventory records.• Sales Strategy Development: Formulate and implement effective sales strategies to drive business growth and meet organizational objectives.• Visual Merchandising: Maintain the stores visual appeal, ensuring product displays align with brand standards and attract customer interest.• Financial Oversight: Monitor sales performance, prepare regular reports, and manage budgets to ensure financial health.• Staff Training: Conduct regular training sessions to enhance product knowledge and sales techniques among team members.• Compliance and Security: Ensure adherence to company policies, industry regulations, and implement security measures to protect assets.Preferred candidate profile Qualifications:• Must have worked in retail.• Minimum of 2 years of experience in retail management, preferably in the jewellery sector.• Strong leadership and interpersonal skills.• Excellent communication skills.• A keen eye for detail and aesthetics, ensuring the stores presentation reflects the brands image.• Ability to work flexible hours, including weekends and holidays, as per retail requirements.Perks and benefits Benefits:• Competitive salary package with performance-based incentives.• Opportunity to work with a dynamic team in a creative and rewarding environment.• Employee discounts on exclusive jewellery pieces.• Continuous learning and professional development opportunities.