Java Production support VP

Job Description

Your key responsibilities Provide hands on technical and functional support for a suite of applications/platforms within TST domain with TFL as the primary function. Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Work to build awareness of Prod KPIs and help drive initiatives to achieve the same. Identify pro-actively opportunities for automation and toil reduction. Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct review on our monitoring platforms for TFL application for alert rationalization as well as addition of alerts to our real time monitoring tools to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as & when required. Participate in all BCP (DR, EDR, SSRTO tests) and component failure tests based on the run books. Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support. Drive and own accountability for managed risk and better control KPI’s. Your skills and experience Must Have Programming Language - Java Operating systems - UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools – Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP.