Roles and Responsibilities Handle AR calls, emails, and follow up on outstanding payments from patients/insurance companies. Desired Candidate Profile 0-1 year of experience in US healthcare BPO or related field. Bachelor's degree in Any Specialization (B.A / B.B.A/ B.M.S). Strong attention to detail, communication skills, interpersonal skills, written communication, verbal communication, computer skills, problem solving, logical approach & critical thinking abilities required.
Roles and Responsibilities Manage accounts receivable calls to resolve customer queries and issues related to medical billing, insurance claims, and revenue cycle management. Identify denial reasons for claims and work on resolving them promptly to minimize write-offs. Collaborate with internal teams such as patient access, coding, and revenue cycle management to ensure seamless communication and efficient claim processing. Utilize strong analytical skills to identify trends in denial rates and develop strategies to improve collections. Maintain accurate records of all interactions with customers using CRM software.