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Service Desk Tier I Agent Diversified

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a Service Desk Agent - Tier 1, your primary responsibility is to handle all client interactions through our ticketing system meticulously. You will be documenting every step of the process, starting from initial triage and troubleshooting of the issue to determining whether the problem should be escalated to the Tier II team or if an on-site technician needs to be dispatched. - Receive and track service requests from clients via various channels such as phone, email, chat, Customer Portal, or automated ticket alerts. - Make outbound calls for proactive monitoring of tickets and complete Tier 1 level troubleshooting with both internal and external clients. - Collaborate with team members t...

Posted 1 month ago

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